Are you experienced in a Senior role in the Healthcare or public sector looking for a new opportunity?

Do you have experience of working in a fast-paced environment within a large organisation?

Are you passionate about engaging with others and working as part of a team to achieve shared goals?

Who We Are As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Role The Head of National Digital Assets will be responsible for the strategic leadership, development, and enhancement, of digital services with a clear focus on NHS inform. The development of the service will focus on maximising value for people and the wider system, while bringing health and care closer together and supporting benefit realisation across a range of priorities. This includes enabling effective advice, care navigation, self-help, and informed decision-making.

The role will align NHS inform closely with national digital health strategy, policy, and initiatives, such as the MyCare.scot, Digital Health & Care Record, and the National Digital Platform, ensuring NHS inform contributes effectively to Scotland's digital health and care strategy (and associated benefits).

The postholder will provide strategic leadership in the development and redesign of externally facing digital assets, including NHS inform, Care Information Scotland, GP.Scot, Scotland’s Service Directory and Mind to Mind. NHS 24 has been commissioned to deliver these digital resources for Scotland and this postholder would ensure continued strategic development and commissioning to provide whole system value and benefit.

Key Responsibilities

• Develop and deliver NHS inform, GP.Scot and national digital assets as a strategic national asset for NHS Scotland, ensuring alignment with wider digital landscape developments across health and social care such as MyCare.scot
• Create and execute a long-term vision for NHS inform that aligns with NHS 24’s transformation objectives, national digital programs, government policies and strategy. Ensure clear benefits realisation plans to measure NHS inform’s impact on patient care and wider system efficiency.
• As a key senior leader, the postholder will represent NHS 24 and NHS inform in national forums, conferences, and discussions, shaping the future of digital health and ensuring NHS inform’s impact is recognised across Health & Care and within national strategy discussions.
• Develop and monitor KPIs to measure NHS inform’s impact and value, using data-driven insights to guide continuous improvement and demonstrate benefits.
• The post holder will oversee compliance with national healthcare and digital regulations, ensuring that NHS inform aligns with evolving policy and legal frameworks, particularly in data security and patient confidentiality.
• Act as the primary contact for NHS inform, foster strategic relationships with internal teams, external stakeholders, and patient advocacy groups to enhance service support, integration and impact.

Successful Applicant Will

• Be educated to Master’s Degree level in a relevant field and/or equivalent experience.
• Have proven experience in developing and presenting compelling business cases, with a strong understanding of budget management, financial forecasting, and funding models to support sustainable growth and innovation.
• Have the ability to lead a strategic business unit, balancing long-term goals with short term service requirements.
• Be familiar with service design principles, including user-centred design, and experience defining and monitoring KPIs and SLAs.
• Have extensive experience in leadership and people management in an environment of change/continuous improvement. Experience of successfully leading, motivating and managing a diverse team of staff.
• Be able to drive the development of a multi-skilled strategic business unit within NHS 24, providing strategic direction and setting long-term goals aligned with national health initiatives and digital transformation objectives.

Benefits NHS 24 offers a complete benefits package, with a permanent contract on Band 8C with a salary ranging from £87,400 to £ 93,685 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We Also Offer You Many Supportive Policies To Enhance Your Employee Journey And Have a Comprehensive Employee Assistance Programme Provider, Cycle To Work Scheme, Bursary Scheme And a Range Of Learning And Development. As An NHS Scotland Employee You Will Be Entitled To

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested? Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work. We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation. NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies. To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here . Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us. It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.