Job Title: Co-op, Content Administration (Winter 2026 Term)

Location : Toronto, ON or Vancouver, BC

Term : 4 months

Start Date: January 5, 2026

Openings : 1

What You’ll Do

• Learn and apply our internal style guide and knowledge base best practices

• Create new content or update existing content based on incoming requests from Customer Support

• Contribute to an audit of our Knowledge Base by:

• taking ownership of an assigned section to review and update

• helping the team improve the overall knowledge base structure

• Collaborate with Customer Support team members to improve the usability of our knowledge base through article structure improvements, content updates, and searchability improvements

What You’ll Need

• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
• Commitment to Results: Consistently achieves results, demonstrating high performance
• Self Development: is personally committed to, and actively works to continuously improve

Who You Are

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Canada Pay Range For This Role

$46,100—$55,400 CAD