Job Summary:
The Depot Manager is responsible to meet or exceed Service goals in the management of a Service Centre which includes a team of Route Sales Representatives. Reports to the General Manager.

Essential Functions:

• Develop and motivate Service Centre RSRs to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships.

• Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.

• Partner closely with sales consultants within Service area to assist in new business acquisitions and successful new business installations

• Ensure all company policies and procedures are followed at their location, including safety and Service SOP.

• Manage retention and growth by motivating their Service Centre team to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.

• Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.

• Leading their Service Centre team to success, communicate changes and policies, oversee route organization, project a professional image and cooperatively work with other departments in the branch.

• Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.

• Follow written and verbal instructions and perform other tasks as directed by the General Manager.

• In coordination with General Manager, the Depot Manager will be responsible for hiring, disciplining and terminating of Service Centre staff

• Some Depot Managers may be responsible for the management of Loaders/Unloaders and Customer Service office Personnel

• Oversees a service center. This includes securing the facility, ensuring the facility is of the highest standards in terms of cleanliness and safety.

• Manage facility service vendor relationships such as cleaning companies, snow removal, security firms, local garages for mechanical work on trucks etc.

• Managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.

• If depot is a leased facility, manage the relationship with facility owner/landlord.

Additional Functions:

• Work with and support other service personnel as required by the General Manager.
• Participate in Branch or Corporate projects as required by General Manager.

Qualifications:

• Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service, negotiations and sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education:

• College/University graduation or similar experience. Qualified to hold a driver’s license.

Travel Requirements:

• Frequently within the branch area.

Typical Environmental Conditions:

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

• Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Compensation:

• $90,000 to $100,000 per year based on qualifications and experience.
• Company provided vehicle and gas card.
• Health and Dental Insurance provided by employer.
• Registered Pension Plan provided by employer.