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Pong Game Studios logo

Technical Writer

Vaughan, ON
Mid Level
full_time

About the role

WHO WE ARE

Pong Game Studios is an interactive social and mobile game company located in Toronto, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and innovate constantly to deliver exciting game experiences to players around the world. Our products offer authentic casino-style entertainment to more than millions of players monthly. Casino enthusiasts and social gamers alike love our games. We’re Pong Game Studios, and we need more stellar people like you to join our team!

WHAT YOU ARE

We are looking for a Senior iGaming Backend Software Developer with .NET/C# experience to be part of our Research and Development team. In this role, you will support our cloud-based products, be part of a high-performing agile team, and participate in standard Scrum ceremonies. If you are a technology enthusiast, have a passion for creating great software, want to see your creation utilized by thousands of people all over the world, and possess one or more of the following qualifications, we want to talk to you.

WHAT YOU'LL DO

  • Key Responsibilities

Business Requirements & Documentation

  • Gather, analyze, and document detailed business requirements for slot games and gaming systems.
  • Write clear and precise functional specifications that define gameplay mechanics, bonus features, pay tables, and backend functionalities.
  • Translate complex game concepts into structured documentation that development teams can execute.
  • Ensure that all documentation adheres to internal standards and is easily understandable by both technical and non-technical stakeholders.

Slot Game Design Specifications

  • Collaborate with game designers and mathematicians to document gameplay logic, feature triggers, jackpot mechanics, and RTP calculations.
  • Specify game flow, user interface (UI) behaviors, anticipation animations, and special effects for features such as free spins, cascading reels, and stacked wilds.
  • Work with artists and designers to capture visual and audio requirements aligned with gameplay features.
  • Create game concept decks and storyboards for new titles, including descriptions of bonus rounds, symbols, and volatility profiles.

System Requirements & Integration Specs

  • Define backend system requirements for game integrations, player tracking, jackpots, and bonus engines.
  • Assist in writing API specifications and integration guides for deploying slot games on partner platforms.
  • Collaborate with engineering teams to document data flow diagrams, authentication protocols, and reporting requirements.
  • Ensure seamless integration with third-party systems, such as remote gaming servers (RGS), content aggregators, and compliance tools.

Cross-Functional Collaboration

  • Work closely with development, QA, and release management teams to ensure all technical specifications are followed during implementation.
  • Provide clarifications and updates on requirements throughout the development lifecycle.
  • Support the QA team by reviewing test cases and validating that games and systems meet documented requirements.
  • Collaborate with compliance teams to ensure that all functional specifications meet the regulatory standards of targeted jurisdictions.

Process Improvement & Stakeholder Alignment

  • Continuously improve the business requirements-gathering process by adopting best practices and feedback loops.
  • Maintain version control for documentation to ensure alignment between internal teams and external stakeholders.
  • Facilitate requirement review sessions with stakeholders to ensure alignment before development starts.
  • Ensure traceability of all requirements from initial concept through development and testing.

WHAT WE'RE LOOKING FOR

  • Education & Experience
  • Bachelor’s degree in Business Administration, Computer Science, Game Design, or a related field.
  • 3+ years of experience as a Technical Writer, preferably in the casino, iGaming, or gaming software industry.
  • Proven experience writing detailed business and functional specifications for complex software products.
  • Experience in the development lifecycle of slot games, including mathematics, design, development, and certification.

Technical & Analytical Skills

  • Strong knowledge of slot game mechanics (RTP, volatility, jackpots, free spins, cascading reels).
  • Familiarity with remote gaming servers (RGS), gaming platforms, and content management systems.
  • Proficiency in JIRA, Confluence, or similar project management and documentation tools.
  • Understanding of API structures and ability to write detailed API specifications.
  • Ability to read and understand game math profiles and translate them into functional specs.

Soft Skills

  • Excellent written and verbal communication skills with a strong attention to detail.
  • Ability to simplify complex concepts for diverse stakeholders, including developers, designers, and executives.
  • Strong analytical and problem-solving skills with a solution-oriented mindset.
  • Exceptional collaboration skills and the ability to work cross-functionally in a fast-paced environment.
  • Highly organized with strong time management skills to handle multiple projects simultaneously.

Preferred Qualifications

  • Previous experience in slot game development or a casino gaming environment.
  • Understanding of jurisdictional compliance requirements in regulated iGaming markets.
  • Familiarity with certification processes for slot games in regulated environments.
  • Experience working in Agile/Scrum environments.

About Pong Game Studios

Software Development
51-200

We’re an entertainment company. A software company. A platform company. But mostly, a company full of passionate people who love making games that people love to play. ​ Pong Studios is a third party developer game studio for land based, online and social gaming markets based in Woodbridge, Ontario. The studio provides full service turnkey solutions to some of the largest gaming companies in the world. Through its partners the studio distributes its games globally. And with an emphasis on high quality, premium graphics and unique math models, Pong has developed some of the best performing content in the industry. It’s the place where unique creations come to life!

Different game genres require different ways to move and animate. Whether its physics, motion tween or more complex character animation, we’ll make it happen. We provide custom made visual effects, working directly with the artists to achieve high quality, engaging visuals.