Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

BORN Ontario is recruiting a Clinical Content Specialist in Clinical Informatics (CCS-CI) to bridge clinical practice and information technology. The successful candidate supports the design, implementation, and optimization of clinical information systems that align with workflows, enable high-quality data capture, and promote evidence-informed decision-making across the perinatal and child health continuum. Working with internal teams and external partners, the CCS-CI ensures seamless integration of clinical data from provincial digital health assets, applies data exchange standards, and contributes to system harmonization to improve patient care through optimized data and technology use.

The Clinical Content Specialist (CI) will combine clinical knowledge with IT skills to manage, analyze, and optimize healthcare data systems.

The successful candidate:

• Acts as a clinical informatics champion by coordinating and communicating clinical and/or technical system implementation plans that increase use and adoption of high-quality information that drives timely, evidence-informed decision making.
• Leverages a deep understanding of relevant clinical user experience, clinical workflows and patient care processes, especially related to clinical documentation and the use of electronic health records, to inform the implementation of new or enhanced clinical systems and/or technology.
• Applies the BORN Information Quality Framework and develops an information quality roadmap to support change management for both internal and external stakeholders.
• Analyzes the impact of new or enhanced clinical systems and technologies on existing workflows, accounting for various data provision methods and clinical contexts.
• Supports interoperability by applying recognized health data exchange standards (e.g., HL7, FHIR, SNOMED CT, LOINC) to enable seamless integration of clinical data across provincial systems and repositories.
• Is familiar with clinical laboratory data systems, processes and workflows, and liaises with various provincial data repositories to support broader system harmonization and streamlined data flows.
• Leads initiatives to integrate clinical data from diverse provincial digital health assets (e.g., hospital EHRs, laboratory systems, public health databases) into the BORN registry, ensuring data consistency, completeness, and usability.
• Acts as a liaison between IT teams and healthcare providers to ensure smooth communication and implementation of new data integration workflows.
• Identifies and addresses quality issues and project risks related to information access, workflows, timelines, and data integrity, and develops mitigation strategies in collaboration with management.
• Collaborates with key partners to facilitate knowledge translation and stakeholder engagement related to new clinical systems and/or technologies.
• Participates in project teams to ensure enhancements meet user needs and reports concerns where solutions may hinder usability, increase workload, or pose risks to adoption.
• Assists in development and implementation of guidelines, policies, and standard operation procedures that enable information quality and maintain required levels of information quality, privacy and security.
• Monitors emerging trends in clinical informatics and digital health to inform future registry enhancements and data integration strategies.
• Participates in additional clinical, administrative, and research activities as required.

QUALIFICATIONS

• Criminal Record Check (CRC) (Essential)
• A Bachelor’s degree in a related health discipline and Professional clinical designation and a minimum 5 years’ experience in a maternal/newborn or pediatric care setting (Essential)
• Experience with use and configuration of clinical documentation systems, and various Electronic Health Record (EHR) platforms, with focus on Laboratory Information Systems. (Essential)
• Experience with clinical laboratory workflows and laboratory information systems, including various provincial data repositories (Essential)
• Demonstrate knowledge regarding new trends in clinical practice and information systems (Essential)
• Comprehensively use computer technology and equipment; proficiency in MS Office suite (Essential)
• Demonstrates exceptional analytical, problem-solving and facilitation skills (Essential)
• Demonstrates ability to establish and maintain effective working relationship with technical, clinical, operational and vendor staff. (Essential)
• Experience and knowledge of health systems, and healthcare delivery in Ontario (Essential)
• Demonstrates excellent interpersonal, presentation, oral and written skills (Essential)
• Establish positive work environment and high performing team standards (Essential)
• Demonstrates exceptional project, product and change management skills, methodologies and principles (Essential)
• Demonstrates an attitude of continuous improvement (Essential)
• Bilingualism (English/French) (Preferred)
• Canadian Health Information Management Certification (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.