Customer Service Representative- Technical Helpdesk
Top Benefits
About the role
Positions Based in St.Catharines, Ontario
Exciting opportunity with our large AI Client!
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
What sets us apart from other employers?
- We offer a $19.23 per hour starting wage and a $1000 signing bonus!
- We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.
- Accenture has also been ranked a Canada Top Employer for 13 consecutive years.
What can you expect from us?
Here are a few benefits you can expect when working with an exceptional team at Accenture:
- Competitive hourly rate ($19.23 base to start)
- A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.
- Sign-on bonus of $1,000.
- Shift premium for hours worked after 9:00pm, 7 days a week.
- Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
- Full-time positions scheduled between 35 and 44 hours per week.
- Flexibility to select your assigned schedule every month based on your performance.
- Annual salary increases based on performance.
- Recognition for individual contributions.
- Spacious workstations with updated technology platforms and equipment.
- Supportive environment for individual success and self-development through online courses.
- Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
- Extensive post-training coaching and support.
- A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.
- Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.
- NOC code: 22221 (Teer Category 2)
As a valued member of our team, you will have the opportunity to make a positive impact by:
-
Engaging with customers through tickets to provide exceptional support.
-
Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.
-
Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.
-
Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.
-
Seeking feedback from customers to identify areas for improvement and implementing necessary changes.
-
Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.
-
Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.
Basic Qualifications
- 1 year of experience as a help desk technician and/or customer support role.
- High School Diploma or equivalent.
- Flexibility to adapt to different hours of operation.
- Strong written communication and keyboarding skills
Preferred Qualifications
- Technical experience, with a focus on digital technologies.
- Tech-savviness with a strong understanding of office automation products, databases, and remote control.
- Experience with Salesforce, Data Dog, Notion, Stripe, Retool.
- Ability to quickly learn and apply new technologies.
- Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.
- Post Secondary Education in technology an asset
- Knowledge of Domains, SQL, Splunk, Google Chrome Developer tools and JSON files.
Professional Skill Requirements
- Strong analytical and problem-solving skills.
- Excellent decision-making abilities based on logical and factual analysis.
- Attention to detail and precision in your work.
- Effective communication and interpersonal skills.
- Adaptability and flexibility in a fast-paced environment.
- Strong organizational and time management skills.
- Demonstrated teamwork and collaboration in a professional setting, showcasing your ability to work well with others.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.
Customer Service Representative- Technical Helpdesk
Top Benefits
About the role
Positions Based in St.Catharines, Ontario
Exciting opportunity with our large AI Client!
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
What sets us apart from other employers?
- We offer a $19.23 per hour starting wage and a $1000 signing bonus!
- We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.
- Accenture has also been ranked a Canada Top Employer for 13 consecutive years.
What can you expect from us?
Here are a few benefits you can expect when working with an exceptional team at Accenture:
- Competitive hourly rate ($19.23 base to start)
- A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.
- Sign-on bonus of $1,000.
- Shift premium for hours worked after 9:00pm, 7 days a week.
- Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
- Full-time positions scheduled between 35 and 44 hours per week.
- Flexibility to select your assigned schedule every month based on your performance.
- Annual salary increases based on performance.
- Recognition for individual contributions.
- Spacious workstations with updated technology platforms and equipment.
- Supportive environment for individual success and self-development through online courses.
- Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
- Extensive post-training coaching and support.
- A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.
- Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.
- NOC code: 22221 (Teer Category 2)
As a valued member of our team, you will have the opportunity to make a positive impact by:
-
Engaging with customers through tickets to provide exceptional support.
-
Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.
-
Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.
-
Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.
-
Seeking feedback from customers to identify areas for improvement and implementing necessary changes.
-
Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.
-
Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.
Basic Qualifications
- 1 year of experience as a help desk technician and/or customer support role.
- High School Diploma or equivalent.
- Flexibility to adapt to different hours of operation.
- Strong written communication and keyboarding skills
Preferred Qualifications
- Technical experience, with a focus on digital technologies.
- Tech-savviness with a strong understanding of office automation products, databases, and remote control.
- Experience with Salesforce, Data Dog, Notion, Stripe, Retool.
- Ability to quickly learn and apply new technologies.
- Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.
- Post Secondary Education in technology an asset
- Knowledge of Domains, SQL, Splunk, Google Chrome Developer tools and JSON files.
Professional Skill Requirements
- Strong analytical and problem-solving skills.
- Excellent decision-making abilities based on logical and factual analysis.
- Attention to detail and precision in your work.
- Effective communication and interpersonal skills.
- Adaptability and flexibility in a fast-paced environment.
- Strong organizational and time management skills.
- Demonstrated teamwork and collaboration in a professional setting, showcasing your ability to work well with others.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to:
- Use common courtesy and be respectful of others.
- Create your own original content and avoid content that you know to be fraudulent.
- Never repost someone else's copyrighted work, unless you have permission.
- Never post personal, identifying, or confidential information.
We reserve the right to delete comments or posts we deem to be:
- Profane, obscene, inappropriate, offensive, abusive material.
- Spam, repeated comments and commercial messages and personal advertisements.
- Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
- Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization.
- False, inaccurate, libelous, or otherwise misleading in any way.