BCA Research is the leading independent provider of global investment research. Since 1949, BCA Research's mission has been to shape the level of conviction with which our clients make investment decisions, through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies. The firm maintains a head office in Montreal, with local offices in London, New York, Hong Kong, Sydney, Singapore and Shanghai.

Administrative and Operations Coordinator Job Type: Permanent

Location: Downtown Montreal - Hybrid

BCA (www.bcaresearch.com) is the leading independent provider of global investment research. Since 1949, BCA's mission has been to support its clients in making better investment decisions through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies, as well as educating, informing and stimulating discussion through clear and thought-provoking research. The firm maintains a head office in Montreal, with offices in London, New York, and Hong Kong.

We are looking for a highly organized and meticulous Administrative and Operations Coordinator to join our team. In this role, you will act as a crucial link between various departments and staff members, providing essential administrative support and managing travel arrangements for our executives, strategists, and sales teams. The ideal candidate brings maintains a relentlessly client-centric focus, and consistently demonstrates a proactive, initiative-driven attitude within a collaborative, team-oriented environment.

Responsibilities

• Serve as the primary point of contact for coordinating meetings between our strategists and sales teams.
• Orchestrate end-to-end coordination of calls between the sales team and BCA Research strategists—scheduling via Calendly and Salesforce, issuing follow-up action items, and tracking outcomes in the CRM to drive both client-facing and internal initiatives.
• Arrange all travel logistics, including researching, negotiating, and booking flights and hotels, while seeking the best prices and coordinating approvals with the executive and finance teams.
• Proactively communicate upcoming travel plans to all relevant parties.
• Organize and prepare for the weekly email updates for executives and strategists, as well as the monthly editorial review meeting.
• Process and submit expense reports for strategists.
• Manage and organize inbox, processes, and group communications to ensure seamless operations.

Qualifications

• A minimum of DES or DEC in secretarial, office administration or equivalent relevant job training.
• At least 5 years of experience in an administrative, operations or customer service role with a strong focus on travel booking and coordination.
• Proficiency with Microsoft Office Suite (especially Excel, Word, and Outlook Calendar)
• Familiarity of Concur and CRM software’s similar to Salesforce.
• Experience with Calendly is a plus.
• Experience in travel planning and logistics, with a proven ability to research and secure cost-effective travel options.
• Maintaining confidentiality and exercising a high level of discretion is essential.
• Excellent spoken and written English/ Proficiency in French.
• Organization and time management for day-to-day activities as well as outlook calendars.
• Ability to manage multiple files simultaneously and meet tight deadlines.
• A growth mindset with a passion to bring forward innovative ideas to contribute to the continued success of internal processes.

BEHAVIOURAL COMPETENCIES

• Achievement Orientation: you create your own measure of excellence.
• Concern for order, quality and accuracy (detail orientation): you monitor your work and projects by checking it against milestones or deadlines, discovering the weakness or missing data.
• Relationship Building: you build rapport with associates or customers by frequently initiated informal or casual contact. You make a conscious effort to build rapport.
• Teamwork: you genuinely value other’s input and expertise and are willing to learn from others. You solicit ideas and opinions to help form specific decisions or plans.
• Information Seeking: you ask a series of probing questions to get at the root of a situation or a problem, go below the surface presentation.
• Organizational commitment: Understands and actively supports organization mission and goals, aligns own activities and priorities to meet organizational needs, understand need for cooperation to achieve larger organizational objectives.

We embrace and support each other without labels to make BCA Research a phenomenal and progressive place to thrive. We offer a competitive compensation package and benefits. Flexibility, trust and responsibility for a balance between wellness and high performance. Professional development, Recognition and rewards and a team spirit, support and sense of belonging to the company’s goals and plans.

Join us and be part of a diverse team that shapes the future of investment insights.

BCA Research provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or

expression, or any other characteristic protected by federal, state, or local laws.