Operations Manager, Retail

Rockwood Mall | Mississauga, ON

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The opportunity: The primary objective of the Operations Manager is to ensure that the assigned retail portfolio of buildings is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency. The successful candidate will work closely with the General Manager.

What you will do:

• Responsible for the operation and upkeep of all building systems including mechanical, electrical plumbing, structural systems and building life safety equipment and systems

• Responsible for the grounds and buildings including all maintenance and housekeeping, and public and tenant safety

• Conduct regular inspections of all phases of the property operations

• Oversee contracted services and trades, including security and life safety.

• Maintain files and records for the operations department

• Administer ongoing BOMA BEST Certification

• Oversee, train, and administer the operations staff

• Administer the Emergency Response program and update Tenant and Staff manuals

• Coordinate Service Agreements & Specifications

• Write specifications and tendering documents for construction and capital projects

• Review, approve and oversee tenant construction projects to ensure building standard compliance. Review all tenant design plans and approve

• Establish and oversee a program of scheduled preventive maintenance using Angus Anywhere, and/or other web based systems as required

• Ensure tenant service calls are responded to and addressed quickly and efficiently

• Promote owner/tenant goodwill by following up on requisitions and work orders to ensure corrective action has been taken

• Ensure optimization of site energy management and recycling programs

• Monitor and maintain all on site tools and equipment

• Ensure operations expenditures are kept within budget guidelines while maximizing the full value of the expenditure

• Assess and provide long-term planning reports for capital expenditures

• Maintain and foster professional relationships with tenants

• Ensure that the General Manager is informed on all aspects of operations

• Ensure attendance to emergency calls and communications on a 24 hour basis

• Embrace and proactively support BGO culture of environmental responsibility and social responsibility.

• Proactively support BGO culture of environmental responsibility and social responsibility, and lead efforts to best demonstrate the organization's commitment to sustainability and responsibility, following BGO’s protocols, related policies and procedures.

• Participate in tenant and staff community-support events as appropriate

• Other duties as required

Who You Are:

The Operations Manager shall have the following technical qualifications, or industry equivalency:

• Minimum of 5 years direct work experience in running large buildings or preferably enclosed retail centres
• Management experience is an asset
• Knowledge/understanding of boilers, cooling towers, refrigeration, RTUs, pumps, fans, motors, elevating devices, lighting and energy controls, emergency generators, and emergency equipment and procedures
• Knowledge/ understanding of Fire Protection Systems
• High voltage systems, low voltage systems, primary and secondary transformers, HVAC control systems, lighting and power systems, telecommunication systems, motor controls
• Domestic hot and cold water systems, heating and hot water tanks, waste systems, all piping, heating, chilled water, sprinkler risers, sprinkler distribution and washroom facilities
• General commercial building construction knowledge and experience. Able to read and review design drawings for construction, trouble shoot construction issues, review site conditions at construction sites, communicate with trades and maintain compliance with base building requirements.
• Knowledge of construction, code and regulations
• Experience with BOMA BEST, Fitwel Certifications is an asset
• Experience with Net Zero Carbon planning and execution is an asset
• WHMIS training
• A valid driver’s license
• Intermediate level skills in Microsoft Office / general computer skills
• Knowledge in all facets of building operation
• Time Management skills and abilities to best manage all demands across a diverse property portfolio
• Proven Organizational and Leadership skills to ensure multiple demands and competing priorities are managed effectively

Police Clearance: A criminal verification check is required for employment.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

BGO Properties is the Canadian real estate property management and leasing division of BentallGreenOak (Canada) Limited Partnership. BGO is a global real estate investment management advisor, real estate lender, and globally recognized provider of real estate services. BGO is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. For more information, please visit www.bgoproperties.com