Senior Analyst - Customer Marketing & Arbitration
Top Benefits
About the role
The International Card Services (ICS) Customer Marketing team is a dynamic, fast-paced organization that plays a critical role in shaping customer engagement and driving business growth. We are seeking a Senior Analyst, Customer Channels & Arbitration to help elevate our customer communications strategy and optimize how we connect with Cardmembers across key marketing channels.
This role offers a unique opportunity to blend strategic thinking, analytics, and marketing expertise while partnering with a passionate team of marketers across the organization. As a channel expert influencing communication strategies and through campaign planning and execution, you will help drive revenue, enhance the customer experience, and deepen Cardmember engagement.
The successful candidate will serve as a trusted advisor to marketing partners, championing best practices, identifying optimization opportunities, and helping deliver a seamless, customer-centric communications experience. This is an excellent opportunity for a highly collaborative, results-oriented marketer looking to make a measurable impact while developing expertise in customer marketing strategy and channel management.
Not the right fit? Search for Analyst jobs in Toronto, Ontario, Canada
About American Express
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress
See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/
If you have a customer service issue or question, please visit www.americanexpress.com/contactus
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Senior Analyst - Customer Marketing & Arbitration
Top Benefits
About the role
The International Card Services (ICS) Customer Marketing team is a dynamic, fast-paced organization that plays a critical role in shaping customer engagement and driving business growth. We are seeking a Senior Analyst, Customer Channels & Arbitration to help elevate our customer communications strategy and optimize how we connect with Cardmembers across key marketing channels.
This role offers a unique opportunity to blend strategic thinking, analytics, and marketing expertise while partnering with a passionate team of marketers across the organization. As a channel expert influencing communication strategies and through campaign planning and execution, you will help drive revenue, enhance the customer experience, and deepen Cardmember engagement.
The successful candidate will serve as a trusted advisor to marketing partners, championing best practices, identifying optimization opportunities, and helping deliver a seamless, customer-centric communications experience. This is an excellent opportunity for a highly collaborative, results-oriented marketer looking to make a measurable impact while developing expertise in customer marketing strategy and channel management.
Not the right fit? Search for Analyst jobs in Toronto, Ontario, Canada
About American Express
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress
See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/
If you have a customer service issue or question, please visit www.americanexpress.com/contactus