Manager, Payment Network Operations
About the role
What’s the Opportunity?
As Manager, Payment Network Operations, you will be responsible for ensuring the success of RBC’s operational relationships with one of the Credit Card Payment networks in Canada. You will also ensure that RBC is completing all required Supplier Management disciplines in our relationship with the network including completion of artefacts and activities such as the SRMA, PRA/DRA, SCA, SOC, etc. This role also assists in the resolution of complex issues/escalations between RBC and the Credit Card Payment networks by working with stakeholders from both RBC and the network. You will act as a Subject Matter Expert within RBC for the operations of the Payment Network and RBC integrations/interactions with the network. As a subject matter expert, you will support the identification and coordinate changes in the eco-system impacting RBC and our clients.
Please note that this is an in-office role with a minimum of 4 days in office per week at RBC Water Park Place in downtown Toronto.
What will you do?
- Ensure positive operational relationships with the global payment networks that RBC works with to power our credit card payments business in Canada
- Ensure the execution of the RBC Supplier Management process across RBC’s relationship with the Credit Card Payment Networks
- Contribute to the completion of artefacts and activities such as the SRMA, PRA/DRA, SCA, SOC, through the RBC Supplier Management lifecycle
- Ensure all identified supplier risks (Privacy, Info Security, etc.) created by our operations with the Credit Card Payment networks are documented and remediated in a timely manner, and supporting documentation is provided to stakeholders
- Ensure the monitoring of Operational Metrics with the Payment Networks and where needed help your team to work with Credit Card Payment Networks to address any issues that arise
- Develop strong and effective relationships with key business partners to ensure a strong linkage and clear line of sight on upcoming changes and transformational initiatives at both RBC and the Payment Networks that will impact the RBC Cards & Loyalty ecosystem
- Work with the Payment Networks and key RBC stakeholders to resolve complex escalations involving the Payment Networks in a timely fashion
What you need to succeed?
Must have
- Experience working in a complex, matrix environment and proactively managing a diverse set of stakeholders
- Experience with the Operations of the Credit Card Payments eco-system
- Canadian Banking Operations experience
- Able to work in a less structured environment and handle ambiguity
- Experience in working on projects, clarifying requirements, and understanding technical solutions
- Out of the box thinker, with a growth mind-set
- Proven ability to work effectively in a fast paced and changing environment.
- Technologically self-sufficient with experience using MS Excel, Word, Power Point and SharePoint
- Strong problem-solving skills and ability to accurately define problems, identify relevant factors and objectively consider alternatives and the impact of potential solutions
- Excellent analytical mindset and keen ability to execute quality documentation
- High level of initiative, be proactive, poses motivation and ability to influence change, executing with a sense of urgency
- Strong understanding of Operational Resilience and Business Continuity Management
- Strategic mindset and effective collaboration skills
Nice to have
- Card Operations knowledge
- Operational Risk Management or Internal Audit background
- RBC Cards & Loyalty background
- Experience working in a dynamic environment with changing priorities
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- An opportunity to further develop your skills
- Work with a great and supportive team
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Manager, Payment Network Operations
About the role
What’s the Opportunity?
As Manager, Payment Network Operations, you will be responsible for ensuring the success of RBC’s operational relationships with one of the Credit Card Payment networks in Canada. You will also ensure that RBC is completing all required Supplier Management disciplines in our relationship with the network including completion of artefacts and activities such as the SRMA, PRA/DRA, SCA, SOC, etc. This role also assists in the resolution of complex issues/escalations between RBC and the Credit Card Payment networks by working with stakeholders from both RBC and the network. You will act as a Subject Matter Expert within RBC for the operations of the Payment Network and RBC integrations/interactions with the network. As a subject matter expert, you will support the identification and coordinate changes in the eco-system impacting RBC and our clients.
Please note that this is an in-office role with a minimum of 4 days in office per week at RBC Water Park Place in downtown Toronto.
What will you do?
- Ensure positive operational relationships with the global payment networks that RBC works with to power our credit card payments business in Canada
- Ensure the execution of the RBC Supplier Management process across RBC’s relationship with the Credit Card Payment Networks
- Contribute to the completion of artefacts and activities such as the SRMA, PRA/DRA, SCA, SOC, through the RBC Supplier Management lifecycle
- Ensure all identified supplier risks (Privacy, Info Security, etc.) created by our operations with the Credit Card Payment networks are documented and remediated in a timely manner, and supporting documentation is provided to stakeholders
- Ensure the monitoring of Operational Metrics with the Payment Networks and where needed help your team to work with Credit Card Payment Networks to address any issues that arise
- Develop strong and effective relationships with key business partners to ensure a strong linkage and clear line of sight on upcoming changes and transformational initiatives at both RBC and the Payment Networks that will impact the RBC Cards & Loyalty ecosystem
- Work with the Payment Networks and key RBC stakeholders to resolve complex escalations involving the Payment Networks in a timely fashion
What you need to succeed?
Must have
- Experience working in a complex, matrix environment and proactively managing a diverse set of stakeholders
- Experience with the Operations of the Credit Card Payments eco-system
- Canadian Banking Operations experience
- Able to work in a less structured environment and handle ambiguity
- Experience in working on projects, clarifying requirements, and understanding technical solutions
- Out of the box thinker, with a growth mind-set
- Proven ability to work effectively in a fast paced and changing environment.
- Technologically self-sufficient with experience using MS Excel, Word, Power Point and SharePoint
- Strong problem-solving skills and ability to accurately define problems, identify relevant factors and objectively consider alternatives and the impact of potential solutions
- Excellent analytical mindset and keen ability to execute quality documentation
- High level of initiative, be proactive, poses motivation and ability to influence change, executing with a sense of urgency
- Strong understanding of Operational Resilience and Business Continuity Management
- Strategic mindset and effective collaboration skills
Nice to have
- Card Operations knowledge
- Operational Risk Management or Internal Audit background
- RBC Cards & Loyalty background
- Experience working in a dynamic environment with changing priorities
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- An opportunity to further develop your skills
- Work with a great and supportive team
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.