We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing We’re looking for a highly motivated and experienced Consultant, Client Authentication to join our Client Authentication Team, within Enterprise Fraud Management at one of Canada’s leading financial institutions. In this role, you’ll play a critical part in shaping and advancing our digital identity and access strategy for millions of clients, ensuring seamless, secure, and modern authentication experiences across all digital channels.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You Will Succeed

• Design and Implement. Fraud Management and Authentication solutions focused on secure and user-friendly digital authentication and identity lifecycle processes. Familiar with CIAM (Customer Identity and Access Management) for mobile and omnichannel platforms. Exposure to fraud detection, risk-based authentication, and behavioral biometric. Knowledge of authentication/authorization standards and protocols. Working knowledge of Canadian digital identity initiatives (e.g., Verified.Me, DIACC).
• Fraud representation. Represent Fraud and Authentication interests and standards for client interactions through digital avenues (online, mobile banking), in person interactions (Banking Centres), and contact centres.
• Research. Actively researching and providing educational content to the team on the advancements or changes to CIAM standards/protocols/tools. Contribute to future roadmap direction based on industry trends and new technologies.
• Solid communication skills. Prepare clear documentation consisting of user stories, narratives, client journeys, and data/process flow diagrams to clearly depict the business vision and accelerate development with our partners. Strong interpersonal and communication skills with the ability to work cross-functionally.
• Organization and prioritization skills. Handle multi-tasking, balancing and prioritizing a number of deliverables, processes and problems in a fast-paced work environment.
• Problem Solving. Able to think in a structured way when solving problems and organizing work, and can analyze data/situations fully and accurately to guide or reach productive decisions.
• Relationship building. Demonstrate highly developed interpersonal and presentation skills with the ability to manage key relationships with a variety of groups including technology, architecture and business partners.
• Collaboration. Collaborate with technology, cybersecurity, architecture teams to define requirements and integrate CIAM capabilities into enterprise applications.

Who you are:

• You can demonstrate knowledge and experience in. Fraud management, strategy, and/or delivering technical products/platforms.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information and have excellent analytical skills with emphasis on data interpretation and risk management.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-CC East 12th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Analytical Thinking, Fraud Analysis, Fraud Investigations, Fraud Management, Group Problem Solving, Process Improvements, Reporting and Analysis