Client Services Assistant, Call Centre, Summer Student

About Us

At the Calgary Food Bank our mission is “to make food accessible to everyone in our city”. Our core belief is that no one in our community should go without food, and this continues to serve as our guiding principle for the future. We are the first line of emergency food support for people facing crisis and served over 200,000 Emergency Food Hampers to our community last year. We also provide over 80 partner charities throughout the city with food. As an organization, we pride ourselves on being client centered, community focused, and committed to excellence in both our operations and culture.

The Opportunity

We are currently recruiting a community-minded, team-oriented individual to join our Client Services team as a Client Services Assistant, Call Centre, Summer Student.

Reporting to the Director, Client Services, the Client Services Assistant, Call Centre, Summer Student will support the Calgary Food Bank’s Call Centre by acting as a main point of contact for clients and agencies during intake, usually in the Calgary Food Bank’s Call Centre. Solving problems and ensuring friendly and efficient service for Food Bank clients will be the primary focus of this role. This role will help to assist clients, but also to perform administrative tasks, such as data entry, necessary for operation of the Calgary Food Bank’s multiple food pickup locations.

Primary Responsibilities:

• Monitoring the Client Services volunteer team during Call Centre operation and assisting with information and support when issues arise.
• Training Client Services volunteers in their role to work effectively; shadowing and providing feedback throughout the training process where necessary.
• Providing support to clients when issues are escalated past the support of a volunteer.
• Working side-by-side with volunteers to take client inquiries and hamper bookings.
• Providing support to volunteers to ensure they feel respected and appreciated.
• Managing difficult client interactions, with the support of Branch Associate and other Client Services staff.
• Maintaining confidentiality of client records at all times.
• Supporting and enacting the organization’s value of treating clients with respect and dignity at all times.
• Use of a database to check client appointments, and ensure records are properly updated.
• Other duties as assigned.

Education and Experience Required:

• Experience working as part of a team, particularly with volunteers.
• Current participation in post-secondary education.
• Strong communication skills and comfort on the phone.
• Exceptional customer service skills, including the ability to de-escalate when necessary. Experience in customer-service or client-service positions is considered an asset.
• Strong communication skills, ability to interact with various stakeholders, customers, and team members.
• Experience working with vulnerable populations is considered an asset.
• Familiarity with Microsoft 365, and other basic computer applications.

Working Conditions and Physical Requirements if any:

This is a temporary full-time position. Hours worked beyond the regular work must be pre-approved by the area manager. Must be comfortable in changing work environments, working inside and outside, wearing appropriate PPE, standing or sitting for long periods of time and be able to lift 25 lbs.

Health and Safety:

A CFB employee, volunteer, contractor, agency worker, or other person working on site is responsible for their own health and safety, and the health and safety of others by working in compliance with workplace rules, policies and procedures. Duties and responsibilities for persons on CFB premises are imposed by OHS legislation and rules, policies and procedures developed by the CFB.

The successful fulfillment of these defined health and safety roles and responsibilities will be evaluated as part of the annual performance appraisal process for employees. Employees may be subject to disciplinary action when they fail to meet the performance standards required including health and safety policies, procedures, or responsibilities.

Worker responsibilities include:

• Participating in housekeeping tasks to ensure the ongoing cleanliness and safety of CFB facilities.
• Safe and proper operation of equipment including the completion of required inspections to ensure equipment is in safe operating condition and that no worker, including the operator, is endanger when the equipment is operated.
• Immediately completing Incident, Near Miss and Hazard reporting forms for any applicable event at the CFB and forwarding the form to a manager or supervisor.
• Completing all health and safety training as required.
• Immediately reporting to a manager or supervisor any unsafe or harmful work site condition or act that exists or has occurred.
• Using all personal protective equipment designated and provided.
• Refraining from causing or participating in harassment or violence.

Anticipated hours of work: Monday-Friday, 40.00 hours per week including mandatory half an hour lunch break.

Please note that as the Government of Canada has funded this job through the Canada Summer Jobs Program, applicants must be between the ages of 15-30 and legally entitled to work in Canada. This includes Canadian Citizens, permanent residents, or persons on whom refugee protection has been conferred. International students are not eligible.

Interested applicants can submit their cover letter and resume by Tuesday, April 21, 2026. We thank all applicants for their interest; suitable applicants will be contacted for further discussion and/or interview.