Position Summary: As a key member of the Westcorp team, the Corporate Office Coordinator provides direction, assistance and overall excellent customer service to all tenants and guests who visit our office and to support the operations of the complex, which includes office, retail and parking facilities.

Key Responsibilities:

• Assist tenants and guests of Westcorp with any issues or concerns and direct them to the appropriate internal resource.
• Ensure a satisfactory conclusion of issues, including, but not limited to, janitorial and maintenance requests, etc.
• Resolve any parking concerns in a professional manner and in accordance with management’s direction.
• Coordinate initiatives to improve our customer service.
• Coordinate signage and directory listings for all new and existing tenants
• Direct tenants and guests to the correct location upon request.
• Coordinate Tenant bookings of the freight elevator and loading dock requests.
• Maintain emergency contact lists, after-hour access contact lists, building population counts and Fire Warden contact lists.
• Provide relief coverage to multiple departments when required.
• Mentor and motivate the team to achieve desired results.
• Generate and distribute standard building memorandums.
• Set up, maintain and audit building keys and access cards
• Inspections of our office premises

Required Skills and Abilities:

• Minimum high school education
• Prior training in customer service programs and office administration would be an asset
• High degree of professionalism and dedication to all stakeholders
• Proficient computer skills and knowledge of Microsoft Office (Word, Excel, and Outlook)
• Strong inter-personal and time management skills
• Ability to organize, execute and follow up in a timely manner
• Exceptional written and verbal communication skills
• Demonstrated ability to provide exceptional customer service and effectively resolve customer concerns
• Candidate must be able to work independently. Priorities change often and quickly in this position, and the candidate must be flexible and willing to change roles or responsibilities as required
• Security clearance required upon offer of employment
• Possess a sensational customer service philosophy
• Highly organized, results-oriented and able to work in a multi-functional team environment

Working at Westcorp: Headquartered in Edmonton, Westcorp Property Management Inc. is a vertically integrated company that creates, invests in and manages residential, commercial, and hotel properties. Westcorp operates in Edmonton, Calgary, Kelowna, and Bonnyville, and they are committed to significant growth in the coming years. Based on its existing development land holdings, Westcorp confidently expects to double the size of its portfolio in the next 5-7 years.

Westcorp is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know by completing this form.

 Westcorp employs 200 people with decades of combined, extensive and successful experience. We provide our employees with a work environment that promotes professional and personal development.

Our approach to employee attraction and retention is straightforward: We want the best of the best. To attract the 'best of class' and the best new entrants to the real estate field, Westcorp provides:

• Our Westcorp Values of Integrity, Vitality, Accountability, Results, Collaboration, Learning, and Innovation
• Competitive wages
• Comprehensive benefits package including a Health Spending Account
• Employee Assistance Program
• Career Plan
• Recognition programs
• Professional development learning
• An exceptional work environment
• A mentoring culture