Job Overview The Patient Services Assistant supports the delivery of high-quality care, by ensuring that all service users receive appropriate nutrition and hydration in line with their individual care plans.

This role involves preparing, serving, and assisting patients with meals and meal choices, this also includes specific dietary requirements while promoting dignity, choice, and independence for patients. The role also involves assisting ward staff with cleaning of bed space areas and making and cleaning beds to assist nursing staff.

Main duties of the job

• The post holder will be expected to work as an integrated member of the ward team, and will be guided by the local and Trust policy andprocedures.
• To demonstrate care and compassion whilst ensuring that patients’ needs are met
• To carry out non-nursing duties as delegated by the registered nurse; using own initiative within the level of competence expected for therole.

Working for our organisation For More Information About Our Trust, Please Visit: https://yorkhospitals.pagetiger.com/hdjgxd

Our Benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Detailed Job Description And Main Responsibilities A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr. [email protected] .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person specification education, training Essential Criteria

• Good basic education – reading and writing plus basic numeric skills
• Willingness to complete appropriate qualifications for work related training

Desirable criteria

• Basic understanding of infection control
• Knowledge of NHS & Local Trust

Aptitude & Personal Qualities Essential Criteria

• Good customer service skills
• Caring disposition
• Possess excellent personal hygiene standards
• Flexible attitude to work, hours and duties
• Commitment to learning new skills

Essential Criteria Experience & Knowledge Required

• Able to understand and follow written and verbal instructions
• Effective oral and written communication skills
• Basic IT skills
• Flexible approach to work
• Able to work alone and with others as part of a team using initiative
• Previous experience of working with people

Desirable criteria

• Ability to prioritise work of self and others
• Previous NHS experience

Physical Requirements Essential criteria

• Ability to work without immediate supervision being able to prioritise, and use own initiative
• Ability to work in pressure situations and still maintain standards