Manager, Commercial Fraud Strategy
Top Benefits
About the role
Job Description
What is the Opportunity?
You will be responsible for fulfilling the reporting needs of the Commercial Fraud Strategy team. This will include tracking numbers on a daily and monthly basis, as well as updating necessary graphs for decks. You will also support the Senior Fraud Strategists (Senior Managers) within Commercial Digital and Deposits fraud portfolios in protecting clients and managing their loss lines. You will achieve this objective by monitoring the current landscape, collaborating within Fraud Management and externally with Lines of Business partners. You will look to achieve a balance between fraud loss, client experience, operational cost and risk appetite. Further, you will support the Senior Managers within large transformational initiatives through thought leadership, risk identification and collaboration with internal stakeholders.
Please note this is an in-office role with a minimum of 4 days in office per week.
What will you do?
- Track fraud statistics (cases, losses, clients, etc.) on an ongoing basis and update graphs
- Complete macro regressions on fraud cases, monitoring impact of various trends
- Support Senior Managers in managing fraud losses across the Commercial Digital and Deposits portfolios
- Assess current and emerging fraud risks to assist in developing and implementing strategic plans that support business transformation
- Support Senior Managers on large scale transformation initiatives to ensure the right controls are implemented both within RBC and the industry to create a seamless client experience balanced against fraud risk
- Conduct data analysis to support business case development for technology or FTE investment
- Work collaboratively in a cross-functional squad to identify and execute against opportunities to optimize the balance across the risk pillars, while managing a prioritized backlog of ideas
- Stay apprised of production and operations strategies and objectives and conduct research to assess best in class fraud mitigation strategies and technologies
**What will you need to succeed? **
Must-have
- 1+ year experience in Fraud Management or 2+ years’ experience in a relevant field
- Financial services industry experience with banking product knowledge
- Ability to work on problems of complex and diverse scope, and identify creative alternatives
- Self-starter, willing to accept ambiguity and shifting responsibilities
- Strong analytical skills and critical thinking with a proven ability to source, analyze and summarize transactional and financial data
- Demonstrated skill in developing processes, using creative analytical, problem-solving skills
- Professional written and oral communication skills
- Proficiency in MS Excel and PowerPoint and highly organized with ability to multitask and shift priorities
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide
Nice-to-have
- Project management or consulting experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
- A comprehensive Total Rewards Program
- Leaders who support your development
Job Skills
Analytics Insights, Decision Making, Fraud Management, Fraud Risk Management, Long Term Planning, Quality Orientation, Reporting Management, Waterfall Model
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-25
Application Deadline:
2025-12-10
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Manager, Commercial Fraud Strategy
Top Benefits
About the role
Job Description
What is the Opportunity?
You will be responsible for fulfilling the reporting needs of the Commercial Fraud Strategy team. This will include tracking numbers on a daily and monthly basis, as well as updating necessary graphs for decks. You will also support the Senior Fraud Strategists (Senior Managers) within Commercial Digital and Deposits fraud portfolios in protecting clients and managing their loss lines. You will achieve this objective by monitoring the current landscape, collaborating within Fraud Management and externally with Lines of Business partners. You will look to achieve a balance between fraud loss, client experience, operational cost and risk appetite. Further, you will support the Senior Managers within large transformational initiatives through thought leadership, risk identification and collaboration with internal stakeholders.
Please note this is an in-office role with a minimum of 4 days in office per week.
What will you do?
- Track fraud statistics (cases, losses, clients, etc.) on an ongoing basis and update graphs
- Complete macro regressions on fraud cases, monitoring impact of various trends
- Support Senior Managers in managing fraud losses across the Commercial Digital and Deposits portfolios
- Assess current and emerging fraud risks to assist in developing and implementing strategic plans that support business transformation
- Support Senior Managers on large scale transformation initiatives to ensure the right controls are implemented both within RBC and the industry to create a seamless client experience balanced against fraud risk
- Conduct data analysis to support business case development for technology or FTE investment
- Work collaboratively in a cross-functional squad to identify and execute against opportunities to optimize the balance across the risk pillars, while managing a prioritized backlog of ideas
- Stay apprised of production and operations strategies and objectives and conduct research to assess best in class fraud mitigation strategies and technologies
**What will you need to succeed? **
Must-have
- 1+ year experience in Fraud Management or 2+ years’ experience in a relevant field
- Financial services industry experience with banking product knowledge
- Ability to work on problems of complex and diverse scope, and identify creative alternatives
- Self-starter, willing to accept ambiguity and shifting responsibilities
- Strong analytical skills and critical thinking with a proven ability to source, analyze and summarize transactional and financial data
- Demonstrated skill in developing processes, using creative analytical, problem-solving skills
- Professional written and oral communication skills
- Proficiency in MS Excel and PowerPoint and highly organized with ability to multitask and shift priorities
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide
Nice-to-have
- Project management or consulting experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
- A comprehensive Total Rewards Program
- Leaders who support your development
Job Skills
Analytics Insights, Decision Making, Fraud Management, Fraud Risk Management, Long Term Planning, Quality Orientation, Reporting Management, Waterfall Model
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-25
Application Deadline:
2025-12-10
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.