Overview

Languages

English

Education

No degree, certificate or diploma

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hotel, motel, resort

Responsibilities

Tasks

Register arriving guests and assign rooms

Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Provide customer service

Experience and specialization

Computer and technology knowledge

Central reservation system (CRS)

Spreadsheet

Additional information

Work conditions and physical capabilities

Attention to detail

Fast-paced environment

Personal suitability

Client focus

Dependability Efficient interpersonal skills Excellent oral communication Flexibility Judgement Organized Reliability Team player