Director, Student Academic Services
About the role
Position Number: 50021804 /
Department: Office of the Dean, Faculty of Arts and Science
Campus: Loyola (NDG)
Salary: $122,554.00-$142,141.00 per year
Union/Association/HR Policy: HR POLICIES
Posting deadline: November 6, 2025
Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.
NOTE: This posting represents a temporary contract for the duration of two years.
SCOPE
Reporting to the Senior Director, Strategic Planning and Faculty Operations, the incumbent leads the development of the vision, mission and strategic plan for the unit and oversees the implementation of strategies, including recruitment, admission, registration and retention. This will also include the review and implementation of a new operational structure for the Unit.
PRIMARY RESPONSIBILITIES
• Lead the development, coordination, and implementation of recruitment and retention strategies and programs at the undergraduate level.
• Review available recruitment/enrolment data as well as conduct and/or oversee recruitment/enrolment market research in support of recruitment and retention efforts. Collaborate with department heads to review program and registration trends and costs.
• Hire, direct, and supervise staff in the Student Academic Services (SAS) unit. Identify training needs and introduce professional development opportunities in support of the needs of the Unit.
• Assess all SEM related issues such as recruitment, admissions, readmissions, enrolment, scheduling, registration and retention processes.
• Recommend and manage a budget for the unit and ensure that expenses stay within established limits.
• Maintain functional liaison and foster collaboration with other Faculties, the Office of the Registrar and other internal and external partners with a view to help meet the University’s enrolment goals.
• Manage student awards, selection of valedictorians, graduation medals and Dean’s list. Address and manage student complaints.
• Represent the Office of the Dean on various committees and working groups.
• Undertake other related duties assigned by the Dean or Senior Director.
QUALIFICATIONS
• Bachelor’s degree in Commerce or Business Administration or in a field related to the primary responsibilities and more than seven years of work-related experience in a strategic role with leadership responsibility within a university setting, with a strong track record of driving institutional goals and fostering academic and operational excellence.
• Graduate Degree is an asset.
• Minimum of four years in a supervisory capacity having led academic support teams and faculty committees, fostering a culture of collaboration, innovation, and continuous improvement. Skilled in managing academic operations, coordinating cross-departmental initiatives, and enhancing student success through evidence-based strategies. Demonstrated success in mentoring staff, managing performance, and driving professional development to support institutional excellence.
• Demonstrated ability to develop and implement strategic initiatives, and manage complex projects aligned with the university’s mission and vision.
• Knowledge of and preferably experience working with recruitment, admissions and academic policies and procedure issues, and enrolment management strategies.
• Prior experience in applying and overseeing HR policies, procedures, and collective agreements, ensuring alignment with organizational goals and fostering a compliant and supportive work environment.
• Excellent interpersonal, leadership, and communication skills with demonstrated public speaking/presentation abilities.
• Demonstrated planning, organizational, and strong data-driven decision-making skills, coupled with the ability to establish and respond to priorities in a fast-paced results-oriented setting.
• Very good knowledge (Level 5) of spoken and written English in order to communicate effectively and to draft correspondence, documentation, and reports. Good knowledge (Level 4) of spoken and written French.
• Good knowledge (Intermediate level) of Word, Excel and PowerPoint in order to create and format various documents and spreadsheets, use financial functions in the analysis of data, prepare reports and presentations, etc.
• Self-starter with strong analytical and problem-solving skills, and the ability to motivate people.
• Proven team leader and team builder, with the ability to foster a culture of inclusion and a positive team environment.
• Knowledge of Faculty of Arts and Science (FAS) undergraduate programs is an asset.
• Knowledge of undergraduate programs across Canada is an asset.
• Knowledge and experience with SIS is an asset.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.
Director, Student Academic Services
About the role
Position Number: 50021804 /
Department: Office of the Dean, Faculty of Arts and Science
Campus: Loyola (NDG)
Salary: $122,554.00-$142,141.00 per year
Union/Association/HR Policy: HR POLICIES
Posting deadline: November 6, 2025
Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.
NOTE: This posting represents a temporary contract for the duration of two years.
SCOPE
Reporting to the Senior Director, Strategic Planning and Faculty Operations, the incumbent leads the development of the vision, mission and strategic plan for the unit and oversees the implementation of strategies, including recruitment, admission, registration and retention. This will also include the review and implementation of a new operational structure for the Unit.
PRIMARY RESPONSIBILITIES
• Lead the development, coordination, and implementation of recruitment and retention strategies and programs at the undergraduate level.
• Review available recruitment/enrolment data as well as conduct and/or oversee recruitment/enrolment market research in support of recruitment and retention efforts. Collaborate with department heads to review program and registration trends and costs.
• Hire, direct, and supervise staff in the Student Academic Services (SAS) unit. Identify training needs and introduce professional development opportunities in support of the needs of the Unit.
• Assess all SEM related issues such as recruitment, admissions, readmissions, enrolment, scheduling, registration and retention processes.
• Recommend and manage a budget for the unit and ensure that expenses stay within established limits.
• Maintain functional liaison and foster collaboration with other Faculties, the Office of the Registrar and other internal and external partners with a view to help meet the University’s enrolment goals.
• Manage student awards, selection of valedictorians, graduation medals and Dean’s list. Address and manage student complaints.
• Represent the Office of the Dean on various committees and working groups.
• Undertake other related duties assigned by the Dean or Senior Director.
QUALIFICATIONS
• Bachelor’s degree in Commerce or Business Administration or in a field related to the primary responsibilities and more than seven years of work-related experience in a strategic role with leadership responsibility within a university setting, with a strong track record of driving institutional goals and fostering academic and operational excellence.
• Graduate Degree is an asset.
• Minimum of four years in a supervisory capacity having led academic support teams and faculty committees, fostering a culture of collaboration, innovation, and continuous improvement. Skilled in managing academic operations, coordinating cross-departmental initiatives, and enhancing student success through evidence-based strategies. Demonstrated success in mentoring staff, managing performance, and driving professional development to support institutional excellence.
• Demonstrated ability to develop and implement strategic initiatives, and manage complex projects aligned with the university’s mission and vision.
• Knowledge of and preferably experience working with recruitment, admissions and academic policies and procedure issues, and enrolment management strategies.
• Prior experience in applying and overseeing HR policies, procedures, and collective agreements, ensuring alignment with organizational goals and fostering a compliant and supportive work environment.
• Excellent interpersonal, leadership, and communication skills with demonstrated public speaking/presentation abilities.
• Demonstrated planning, organizational, and strong data-driven decision-making skills, coupled with the ability to establish and respond to priorities in a fast-paced results-oriented setting.
• Very good knowledge (Level 5) of spoken and written English in order to communicate effectively and to draft correspondence, documentation, and reports. Good knowledge (Level 4) of spoken and written French.
• Good knowledge (Intermediate level) of Word, Excel and PowerPoint in order to create and format various documents and spreadsheets, use financial functions in the analysis of data, prepare reports and presentations, etc.
• Self-starter with strong analytical and problem-solving skills, and the ability to motivate people.
• Proven team leader and team builder, with the ability to foster a culture of inclusion and a positive team environment.
• Knowledge of Faculty of Arts and Science (FAS) undergraduate programs is an asset.
• Knowledge of undergraduate programs across Canada is an asset.
• Knowledge and experience with SIS is an asset.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.