Manager Risk & Resilience
About the role
Permanent Full Time
The Manager, Risk & Resilience is a key role supporting the development and execution of operational risk and resilience practices within the first line of defense. This role is responsible for enabling strong risk management and operational resilience capabilities across the business unit. A strategic thinker and effective collaborator, the Manager will work closely with business leaders to embed risk awareness, support the implementation of risk change programs, and enhance the overall control environment.
The successful candidate will contribute to the identification, assessment, and management of operational risks, while also supporting business continuity and resilience planning. This role plays a critical part in strengthening risk culture and ensuring alignment with enterprise-wide risk and resilience strategies.
What you will do
Relationship Management:
- Lead team to develop a good understanding of business and provide risk advice to businesses
Risk Identification, Assessment and Library Management:
- Plan and perform risk assessments and operational reporting
- Build and maintain BU specific operational risk library
Risk Change Program Implementation:
- Manage and oversee implementation of risk change programs
Process & Controls Monitoring and Improvement:
- Identify processes and process data for process inventory management
- Facilitate process mapping by the Central 1B team
- Advise the business on process and control improvements
- Identify risk treatment (i.e., mitigate/ control, avoid, transfer, accept)
Issues, Events & Incident Management:
- Manage issues, events and incidents
Business Unit Risk & Resilience Metrics, Reports, Policies & Procedures:
- Develop and maintain BU specific risk & resilience metrics
- Manage BU level risk & resilience reporting
- Support 1B Lead in developing BU specific risk & resilience policies and procedures
- Support Central 1B with critical operations mapping leveraging the Business Impact Analysis (BIA), Business Recovery Planning (BRP), Application/Technology Recovery Planning (TRP) and Supplier Governance to ensure simplification and alignment with the strategic plan of Enterprise Resilience overall
- Support the rollout of new operational resilience technologies
Operational Controls & Other Tests Planning and Management:
- Plan and manage operational controls testing
- Market Conduct Coordination
- Coordinate advisor market conduct items including coordination of the quarterly meetings
- Ensure the communication of results and all execution items are delivered
What you will bring
- Post-secondary education or equivalent level of training or experience
- 5+ years of overall experience
- 3+ years of risk & resilience management or governance experience within the financial services industry
- Excellent communication and stakeholder skills, with the ability to facilitate discussions and provide training on risk and resilience topics
- Proven ability to interpret complex regulatory requirements and translate them into practical business solutions
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities
- Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint); experience with compliance management systems and risk assessment tools is an asset
- As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
The base salary for this position is between $84,900 - $155,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
About Canada Life
At Canada Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do.
That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers and to our communities.
Canada Life is a subsidiary of Great-West Lifeco Inc. and is a member of the Power Corporation group of companies.
Manager Risk & Resilience
About the role
Permanent Full Time
The Manager, Risk & Resilience is a key role supporting the development and execution of operational risk and resilience practices within the first line of defense. This role is responsible for enabling strong risk management and operational resilience capabilities across the business unit. A strategic thinker and effective collaborator, the Manager will work closely with business leaders to embed risk awareness, support the implementation of risk change programs, and enhance the overall control environment.
The successful candidate will contribute to the identification, assessment, and management of operational risks, while also supporting business continuity and resilience planning. This role plays a critical part in strengthening risk culture and ensuring alignment with enterprise-wide risk and resilience strategies.
What you will do
Relationship Management:
- Lead team to develop a good understanding of business and provide risk advice to businesses
Risk Identification, Assessment and Library Management:
- Plan and perform risk assessments and operational reporting
- Build and maintain BU specific operational risk library
Risk Change Program Implementation:
- Manage and oversee implementation of risk change programs
Process & Controls Monitoring and Improvement:
- Identify processes and process data for process inventory management
- Facilitate process mapping by the Central 1B team
- Advise the business on process and control improvements
- Identify risk treatment (i.e., mitigate/ control, avoid, transfer, accept)
Issues, Events & Incident Management:
- Manage issues, events and incidents
Business Unit Risk & Resilience Metrics, Reports, Policies & Procedures:
- Develop and maintain BU specific risk & resilience metrics
- Manage BU level risk & resilience reporting
- Support 1B Lead in developing BU specific risk & resilience policies and procedures
- Support Central 1B with critical operations mapping leveraging the Business Impact Analysis (BIA), Business Recovery Planning (BRP), Application/Technology Recovery Planning (TRP) and Supplier Governance to ensure simplification and alignment with the strategic plan of Enterprise Resilience overall
- Support the rollout of new operational resilience technologies
Operational Controls & Other Tests Planning and Management:
- Plan and manage operational controls testing
- Market Conduct Coordination
- Coordinate advisor market conduct items including coordination of the quarterly meetings
- Ensure the communication of results and all execution items are delivered
What you will bring
- Post-secondary education or equivalent level of training or experience
- 5+ years of overall experience
- 3+ years of risk & resilience management or governance experience within the financial services industry
- Excellent communication and stakeholder skills, with the ability to facilitate discussions and provide training on risk and resilience topics
- Proven ability to interpret complex regulatory requirements and translate them into practical business solutions
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities
- Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint); experience with compliance management systems and risk assessment tools is an asset
- As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
The base salary for this position is between $84,900 - $155,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
About Canada Life
At Canada Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do.
That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers and to our communities.
Canada Life is a subsidiary of Great-West Lifeco Inc. and is a member of the Power Corporation group of companies.