Director, Leasing and Resident Experience
Top Benefits
About the role
About Chard
Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With a portfolio spanning Metro Vancouver, North Vancouver, and Greater Victoria, we specialize in large-scale residential and commercial communities, with a focus on community enhancing, purpose-built rental housing. Our portfolio includes market condominiums, affordable homeownership, strata commercial, and hotel developments.
We partner with leading institutions and organizations such as BC Housing and YWCA Metro Vancouver to deliver inclusive, community-focused housing solutions. To date, we’ve completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space. By 2030, we’re on track to be managing and operating over 3,000 homes across Vancouver, North Vancouver, and Victoria.
What sets Chard apart is our full-spectrum approach. We not only develop projects, we also manage and operate them. Through our property and asset management services - available to both our own developments and those of other developers - we ensure long-term value and care for the communities we help create and foster.
Our close-knit, dynamic team thrives on collaboration, trust, and care. We’re proud of our high-performance culture and deeply committed to the Residents we serve and the communities we build.
Why We Exist
At Chard, our purpose is Beyond Buildings. We create spaces that enrich lives, strengthen communities, and make a positive impact on people and places.
Where We're Headed
Our vision: Chard Champions Communities. Through design, development and service, we create places where people don’t just live – they build a home.
How We Work
Our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected.
Our Values
- Community – We put our Residents and our team at the heart of every decision.
- No Ego – We value effort and humility over flashiness.
- Service – We provide exceptional service in every interaction.
- Integrity – We operate with honesty and transparency.
The 5 Keys to Service at Chard: Safety, Charm, Detail, Efficiency, Belonging
What This Role Is All About
At Chard, our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected. The Director, Leasing and Resident Experience plays a pivotal role in delivering on that promise. You’ll lead our leasing team and champion resident experience across our growing multifamily portfolio, ensuring strategies, service programs, and technology align with business goals to maximize occupancy, revenue, and satisfaction. This is a leadership role for someone who thrives on collaboration, data-driven decision-making, and creating homes people love.
What You’ll Be Doing
Leasing and Operations Strategy
- Drive leasing performance across Chard’s rental communities to meet occupancy and revenue targets, aligned with approved business plans.
- Analyze leasing trends and recommend strategies to improve conversion, optimize pricing, and boost retention.
- Provide insights to shape marketing and revenue strategies; monitor competitive positioning to maintain market strength.
- Prepare and present leasing performance reports for lease-up and stabilized assets, with actionable recommendations.
- Collaborate cross-functionally to develop annual leasing budgets and forecasts.
- Team Leadership and Training
- Lead, mentor, and inspire a high-performing leasing team.
- Partner with People & Culture to design and deliver training programs focused on sales, compliance, technology, and customer experience excellence.
- Conduct regular performance reviews and implement improvement plans where needed.
Customer Experience
- Oversee resident experience programs, communications, and initiatives that enhance leasing performance, customer satisfaction, and resident retention.
- Monitor customer feedback through surveys and implement process improvements and targeted training where necessary.
- Collaborate with on-site teams to create community engagement initiatives and events for both prospects and residents.
Technology & Systems Management
- Optimize property management and CRM systems to streamline workflows and enhance efficiency.
- Drive adoption of technology tools; provide training and support for updates and best practices.
- Leverage analytics to track performance, forecast trends, and inform strategic decisions.
- Develop dashboards for real-time visibility into leasing and resident experience metrics.
What You’ll Bring
- 5+ years of experience in multifamily Property Management and Leasing, with at least 2 years in a leadership role where you demonstrated success managing multiple properties and leading teams through lease-up and stabilized operations.
- Proven track record in leasing strategy, team management, and customer experience
- with the ability to design and implement effective leasing plans, motivate teams, and deliver exceptional resident satisfaction.
- Multifamily lease-up experience preferred and familiarity with the unique challenges and timelines of new property launches and occupancy ramp-up.
- Strong knowledge of property management software and CRM systems; Yardi experience is required. Particularly with skills in leveraging technology to streamline processes, analyze performance, and support data-driven decisions.
Who You Are
- A natural communicator who builds trust and fosters strong relationships with colleagues, residents, and partners.
- An empathetic leader who inspires teams through collaboration, support, and a people-first approach.
- Highly adaptable, able to navigate change and maintain composure in fast-paced environments.
- Detail-oriented and organized, ensuring accuracy while managing multiple priorities with ease.
- Proactive and resourceful, approaching challenges with creativity and a solutions-focused mindset.
- Committed to excellence, consistently delivering a positive experience for both residents and team members.
How We Invest In You
At Chard, we know that when our people thrive, our communities do too. That’s why we offer more than just a paycheque - we invest in your success, well-being, and sense of purpose.
- Competitive salary and bonus plans aligned with market benchmarks and your experience.
- Extended health and dental coverage as well as a health spending account to support what you need the most
- Ongoing training and professional development opportunities, including custom programs built around our Uncommon Care philosophy
- A clear commitment to internal mobility - we love to promote from within
- A values-driven workplace rooted in trust, transparency, and teamwork
- A supportive team that has your back when things get busy - or when you need a breather
The salary range for this role is between $150,000-$175,000 per year based on candidate experience.
About Chard
Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With projects across Metro Vancouver and Greater Victoria, we specialize in residential and commercial communities, from purpose-built rentals and market condominiums to affordable homeownership, strata commercial, and hotel developments. We’ve completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space.
Our close-knit, dynamic team thrives on collaboration, trust, and care. We’re proud of our high-performance culture and deeply committed to the communities we create and the Residents we serve.
Director, Leasing and Resident Experience
Top Benefits
About the role
About Chard
Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With a portfolio spanning Metro Vancouver, North Vancouver, and Greater Victoria, we specialize in large-scale residential and commercial communities, with a focus on community enhancing, purpose-built rental housing. Our portfolio includes market condominiums, affordable homeownership, strata commercial, and hotel developments.
We partner with leading institutions and organizations such as BC Housing and YWCA Metro Vancouver to deliver inclusive, community-focused housing solutions. To date, we’ve completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space. By 2030, we’re on track to be managing and operating over 3,000 homes across Vancouver, North Vancouver, and Victoria.
What sets Chard apart is our full-spectrum approach. We not only develop projects, we also manage and operate them. Through our property and asset management services - available to both our own developments and those of other developers - we ensure long-term value and care for the communities we help create and foster.
Our close-knit, dynamic team thrives on collaboration, trust, and care. We’re proud of our high-performance culture and deeply committed to the Residents we serve and the communities we build.
Why We Exist
At Chard, our purpose is Beyond Buildings. We create spaces that enrich lives, strengthen communities, and make a positive impact on people and places.
Where We're Headed
Our vision: Chard Champions Communities. Through design, development and service, we create places where people don’t just live – they build a home.
How We Work
Our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected.
Our Values
- Community – We put our Residents and our team at the heart of every decision.
- No Ego – We value effort and humility over flashiness.
- Service – We provide exceptional service in every interaction.
- Integrity – We operate with honesty and transparency.
The 5 Keys to Service at Chard: Safety, Charm, Detail, Efficiency, Belonging
What This Role Is All About
At Chard, our promise is Uncommon Care. We go beyond expectations to create communities where people feel safe, valued, and connected. The Director, Leasing and Resident Experience plays a pivotal role in delivering on that promise. You’ll lead our leasing team and champion resident experience across our growing multifamily portfolio, ensuring strategies, service programs, and technology align with business goals to maximize occupancy, revenue, and satisfaction. This is a leadership role for someone who thrives on collaboration, data-driven decision-making, and creating homes people love.
What You’ll Be Doing
Leasing and Operations Strategy
- Drive leasing performance across Chard’s rental communities to meet occupancy and revenue targets, aligned with approved business plans.
- Analyze leasing trends and recommend strategies to improve conversion, optimize pricing, and boost retention.
- Provide insights to shape marketing and revenue strategies; monitor competitive positioning to maintain market strength.
- Prepare and present leasing performance reports for lease-up and stabilized assets, with actionable recommendations.
- Collaborate cross-functionally to develop annual leasing budgets and forecasts.
- Team Leadership and Training
- Lead, mentor, and inspire a high-performing leasing team.
- Partner with People & Culture to design and deliver training programs focused on sales, compliance, technology, and customer experience excellence.
- Conduct regular performance reviews and implement improvement plans where needed.
Customer Experience
- Oversee resident experience programs, communications, and initiatives that enhance leasing performance, customer satisfaction, and resident retention.
- Monitor customer feedback through surveys and implement process improvements and targeted training where necessary.
- Collaborate with on-site teams to create community engagement initiatives and events for both prospects and residents.
Technology & Systems Management
- Optimize property management and CRM systems to streamline workflows and enhance efficiency.
- Drive adoption of technology tools; provide training and support for updates and best practices.
- Leverage analytics to track performance, forecast trends, and inform strategic decisions.
- Develop dashboards for real-time visibility into leasing and resident experience metrics.
What You’ll Bring
- 5+ years of experience in multifamily Property Management and Leasing, with at least 2 years in a leadership role where you demonstrated success managing multiple properties and leading teams through lease-up and stabilized operations.
- Proven track record in leasing strategy, team management, and customer experience
- with the ability to design and implement effective leasing plans, motivate teams, and deliver exceptional resident satisfaction.
- Multifamily lease-up experience preferred and familiarity with the unique challenges and timelines of new property launches and occupancy ramp-up.
- Strong knowledge of property management software and CRM systems; Yardi experience is required. Particularly with skills in leveraging technology to streamline processes, analyze performance, and support data-driven decisions.
Who You Are
- A natural communicator who builds trust and fosters strong relationships with colleagues, residents, and partners.
- An empathetic leader who inspires teams through collaboration, support, and a people-first approach.
- Highly adaptable, able to navigate change and maintain composure in fast-paced environments.
- Detail-oriented and organized, ensuring accuracy while managing multiple priorities with ease.
- Proactive and resourceful, approaching challenges with creativity and a solutions-focused mindset.
- Committed to excellence, consistently delivering a positive experience for both residents and team members.
How We Invest In You
At Chard, we know that when our people thrive, our communities do too. That’s why we offer more than just a paycheque - we invest in your success, well-being, and sense of purpose.
- Competitive salary and bonus plans aligned with market benchmarks and your experience.
- Extended health and dental coverage as well as a health spending account to support what you need the most
- Ongoing training and professional development opportunities, including custom programs built around our Uncommon Care philosophy
- A clear commitment to internal mobility - we love to promote from within
- A values-driven workplace rooted in trust, transparency, and teamwork
- A supportive team that has your back when things get busy - or when you need a breather
The salary range for this role is between $150,000-$175,000 per year based on candidate experience.
About Chard
Chard is a BC-based, award-winning real estate company creating spaces that go Beyond Buildings. With projects across Metro Vancouver and Greater Victoria, we specialize in residential and commercial communities, from purpose-built rentals and market condominiums to affordable homeownership, strata commercial, and hotel developments. We’ve completed over 1.3 million square feet and nearly 1,400 homes, with a pipeline of 2,000 more homes and half a million square feet of commercial space.
Our close-knit, dynamic team thrives on collaboration, trust, and care. We’re proud of our high-performance culture and deeply committed to the communities we create and the Residents we serve.