This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 3 days per week - subject to change at any time.

The Business Systems Analyst (BSA) for a Branch banking Application application(FFT) plays a critical role in enabling seamless, paperless branch operations by translating business needs into functional and technical requirements for the platform. The BSA acts as the key liaison between Branch Operations, Technology Delivery, Architecture, and downstream applications to ensure it supports efficient, compliant, and user friendly teller workflows.

Your future duties and responsibilities

1. Requirements Gathering & Business Analysis

• Engage with Branch Operations, Product Owners, and Customer Experience teams to understand branch workflows and identify opportunities for digitization.
• Document business processes, usability needs, teller pain points, and regulatory requirements.
• Create user stories, acceptance criteria, use cases, process flows, and specific functional specifications.
• Analyze the impact of changes on teller workflows, downstream systems, audit logging, and customer experience.

1. Solution Design Support
   o Work with architecture and development teams to define the optimal technical solution that aligns with business objectives.
   o Participate in design discussions, impact assessments, and system integration planning.
   o Support API requirements, data mapping, and downstream/upstream system alignment.

2. Stakeholder Communication
   o Act as the primary liaison between business partners and IT teams, ensuring consistent communication and shared understanding.
   o Manage requirement walkthroughs, approvals, and sign-offs.

3. Testing & Validation
   o Develop test scenarios and support QA in validating the solution.
   o Perform UAT coordination, defect triage, and requirement traceability.
   o Ensure delivered features meet the accepted criteria and business objectives.

4. Project Execution & Support
   o Support project planning, sprint activities, backlog grooming, and change management.
   o Assist in readiness activities, documentation, training materials, and post implementation support.

Required qualifications to be successful in this role

Must have Skills & Competencies:

• 6yrs+ IT BSA experience with Agile delivery model.

• Deep understanding of branch banking workflows, teller operations, and regulatory requirements.

• Strong skills in workflow mapping, process analysis, and user centered design.

• Experience with API requirements, integration patterns, and multi system interactions.

• Excellent communication and stakeholder management skills across business and technical teams.

• Proficiency with Agile practices and tools like Azure DevOps / Jira.

Typical Deliverables

• Business requirements documents (BRD)

• Functional specifications / system requirement documents (FRD/SRD)

• User stories and acceptance criteria

• Process flows, data mapping, and sequence diagrams

• Test scenarios, traceability matrices, and UAT support material

• CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000–$115,000. This role is an existing vacancy.

#LI-MC1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.