The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in customer service, administration, or insurance and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently seeking Underwriting Associates to participate in the winter cohort of our Zurich Excellence Program – Underwriting Associate Stream. This two-year onboarding program is crafted to offer mentorship, hands-on training, and professional development specifically within the field of commercial insurance. As an Underwriting Associate in this program, you will benefit from structured support and learning opportunities that are designed to help you build your expertise and grow your career within the insurance industry.

Reporting to the Underwriting Services & Operations Manager you will join a cohort of new Underwriting Associates, supporting Underwriters with an assigned book of business while building essential technical and professional skills. Throughout the program, you’ll gain valuable experience that can ultimately lead to multiple career paths at Zurich Canada – including continuing as an Underwriting Associate, exploring further underwriting development or pursuing opportunities in other areas of the organization.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

This is a hybrid work opportunity.

What will you do

• Review, evaluate and summarize risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
• Follow instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies (bonds).
• Provide account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
• Support Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills. Respond to written, verbal, and telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager.
• Perform other duties as assigned.

Job Qualifications - What You Bring To The Table Required:

• Bachelors degree or College diploma and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area

OR

• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management or Insurance area

AND

• Knowledge of data collection and analysis
• Microsoft Office experience

Preferred:

• 1 or more years of experience in insurance, financial services, customer service, risk management, or related fields

AND

• Aspiration to attain the Chartered Insurance Professional designation

AND

• A genuine interest in launching or advancing a career in the insurance industry—prior insurance experience is an asset but not required
• Strong analytical thinking and a curious mindset
• Excellent communication and interpersonal skills
• Eagerness to learn and grow in a structured training environment
• A team-oriented attitude with a passion for delivering great service

In addition, please note:

• This is a hybrid work opportunity with in-office presence required (3 days a week)
• The salary range for this role is $60,000–$65,000.
• The start date for this position will be in late February/early March 2026.
• You must be legally entitled to work in Canada.
• Phone screenings for shortlisted candidates may take place well before interviews are scheduled with the hiring team. If you are selected for a phone screening, interviews may not be scheduled until mid-January.

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. About Us Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.