Manager, Continuous Improvements and Quality
Top Benefits
About the role
Marketing Statement As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities PRIMARY PURPOSE
Leads and responsible for cross-functional fleet maintenance improvement initiatives of the largest scope & highest risk to drive change through process optimization, fostering a culture of continuous improvement and quality management to result in measurable improvements.
Develops strategies and key improvement metrics for business efficiency, quality assurance/control, process transparency and standardization practices throughout the Fleet Maintenance.
Key Accountabilities Manages continuous improvement team and develops objectives and key results. Advises and establishes strategic improvement goals and KPIs with Senior Managers and Directors of Fleet Tech Support and Fleet Maintenance.
Manages complex research and analysis activities to measure the impacts and fallout of proposals and implementations from our Improvement initiatives and activities. Anticipates resistance to our Improvement initiatives and develops change management plans to address them.
Track improvement initiatives, departmental objectives and performance through the development of business specific KPI’s and monthly reports to manage the progress to plan.
Oversees the development of quality standards and leads quality assurance and Control programs. Reports and develops metrics for process deviations & non-conformance using various tools, such as workplace inspections and audits, red tag program for all Maintenance Programs and Policies.
Develop and administers Quality Management System in key areas of Maintenance’s operations, to ensure outcomes that meet customers’ needs and regulatory requirements.
Establishes and monitors program compliance to ensure Motor Vehicle Branch regulations and CMBC policy and procedures that Maintenance Staff understand and adhered too.
Establishes Takt-Times & Standard-Times, evaluates them against actual Cycle-Times, identifies actions to mitigate variance, as well as develops and implements quality control (QC) plans.
Implement, and maintain a comprehensive audit program for maintenance programs, systems, and assets. Ensure audit programs align with divisional strategy, regulatory requirements, and risk management frameworks.
Manages relationships with union executive, shop stewards/reps, garage management and other stakeholders to identify and resolve issues and find common ground to maintain partnerships required to support and move Improvement initiatives forward by demonstrating integrity through process consistency towards objectives and maintain agreements and partnerships. Liaisons and administers all TransLink’s Internal Audit department requests. Promotes TransLink’s Lean Academy and Leads
Anticipates customer needs and concerns and proactively develops solutions to meet those needs in an environment of conflicting demands and resource constraints, including pros and cons associated with recommendations.
Exercises judgement on all complex decisions assessing risk, apprising senior management of high-risk issues and providing recommendations to address in an often-contentious Labor environment.
Develops project plans, schedules and support the financial budget process. Manages effective use of resources and assets to meet project requirements and develops/analyzes quality assurance of reports and provide directions to address deficiencies.
Manages reporting exempt and unionized staff, including selection, development, coaching, performance management, assigning/reviewing work and all other people management practices.
Qualifications EDUCATION & EXPERIENCE:
The requirements for this position include an undergraduate degree in Business or Engineering (Mechanical, Electrical, or a related field), with P.Eng. designation in Canada.
Candidates should possess knowledge in statistical analysis, quality management, accounting, and logistics. Certification in Quality Management (e.g., ASQ – CQA or CQE) or Continuous Improvement methodologies (e.g., Lean or Six Sigma) is required, and additional coursework or training in statistical analysis, accounting, change management, and logistics will be considered an asset.
Requires seven (7) years’ related experience in progressively responsible positions encompassing Maintenance Management and Process Control, Quality Management, Continuous Improvement, Project Planning and Scheduling in a highly unionized multi-location environment, preferably in the transit industry.
Other Requirements Knowledge of operational theories and practices required in a transportation and or equipment maintenance industry.
Effective Organization Change Management skills in an industrial or maintenance environment. Excellent ability in influencing without direct authority is crucial.
Knowledge in Industrial & Systems Engineering tools & techniques such as 5-S, Analysis of Variance (ANOVA), Acceptance Quality Limits, Business Process Reengineering, Root Cause Analysis tools (i.e.: CAPA, DOE, FMEA), Non-conformance Reporting and Total Productive Maintenance, or other similar techniques
Effective interpersonal and communication skills with peers, reporting staff, project teams, union members and senior management, as well as fluency to report findings, summarizing actions and presenting key results.
Sound judgement & decision-making skills accompanied by active listening, strategic thinking, business acumen, attention to detail and analytical critical thinking skills.
Solid leadership, development and team building skills to provide direction and manage reporting staff.
Other Information Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule 37.5 hours per week.
Work Designation Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay The salary for this position ranges from $109,920 - $164,880 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How To Apply Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: March 11, 2026
Closing Date: March 25, 2026
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.
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Manager, Continuous Improvements and Quality
Top Benefits
About the role
Marketing Statement As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities PRIMARY PURPOSE
Leads and responsible for cross-functional fleet maintenance improvement initiatives of the largest scope & highest risk to drive change through process optimization, fostering a culture of continuous improvement and quality management to result in measurable improvements.
Develops strategies and key improvement metrics for business efficiency, quality assurance/control, process transparency and standardization practices throughout the Fleet Maintenance.
Key Accountabilities Manages continuous improvement team and develops objectives and key results. Advises and establishes strategic improvement goals and KPIs with Senior Managers and Directors of Fleet Tech Support and Fleet Maintenance.
Manages complex research and analysis activities to measure the impacts and fallout of proposals and implementations from our Improvement initiatives and activities. Anticipates resistance to our Improvement initiatives and develops change management plans to address them.
Track improvement initiatives, departmental objectives and performance through the development of business specific KPI’s and monthly reports to manage the progress to plan.
Oversees the development of quality standards and leads quality assurance and Control programs. Reports and develops metrics for process deviations & non-conformance using various tools, such as workplace inspections and audits, red tag program for all Maintenance Programs and Policies.
Develop and administers Quality Management System in key areas of Maintenance’s operations, to ensure outcomes that meet customers’ needs and regulatory requirements.
Establishes and monitors program compliance to ensure Motor Vehicle Branch regulations and CMBC policy and procedures that Maintenance Staff understand and adhered too.
Establishes Takt-Times & Standard-Times, evaluates them against actual Cycle-Times, identifies actions to mitigate variance, as well as develops and implements quality control (QC) plans.
Implement, and maintain a comprehensive audit program for maintenance programs, systems, and assets. Ensure audit programs align with divisional strategy, regulatory requirements, and risk management frameworks.
Manages relationships with union executive, shop stewards/reps, garage management and other stakeholders to identify and resolve issues and find common ground to maintain partnerships required to support and move Improvement initiatives forward by demonstrating integrity through process consistency towards objectives and maintain agreements and partnerships. Liaisons and administers all TransLink’s Internal Audit department requests. Promotes TransLink’s Lean Academy and Leads
Anticipates customer needs and concerns and proactively develops solutions to meet those needs in an environment of conflicting demands and resource constraints, including pros and cons associated with recommendations.
Exercises judgement on all complex decisions assessing risk, apprising senior management of high-risk issues and providing recommendations to address in an often-contentious Labor environment.
Develops project plans, schedules and support the financial budget process. Manages effective use of resources and assets to meet project requirements and develops/analyzes quality assurance of reports and provide directions to address deficiencies.
Manages reporting exempt and unionized staff, including selection, development, coaching, performance management, assigning/reviewing work and all other people management practices.
Qualifications EDUCATION & EXPERIENCE:
The requirements for this position include an undergraduate degree in Business or Engineering (Mechanical, Electrical, or a related field), with P.Eng. designation in Canada.
Candidates should possess knowledge in statistical analysis, quality management, accounting, and logistics. Certification in Quality Management (e.g., ASQ – CQA or CQE) or Continuous Improvement methodologies (e.g., Lean or Six Sigma) is required, and additional coursework or training in statistical analysis, accounting, change management, and logistics will be considered an asset.
Requires seven (7) years’ related experience in progressively responsible positions encompassing Maintenance Management and Process Control, Quality Management, Continuous Improvement, Project Planning and Scheduling in a highly unionized multi-location environment, preferably in the transit industry.
Other Requirements Knowledge of operational theories and practices required in a transportation and or equipment maintenance industry.
Effective Organization Change Management skills in an industrial or maintenance environment. Excellent ability in influencing without direct authority is crucial.
Knowledge in Industrial & Systems Engineering tools & techniques such as 5-S, Analysis of Variance (ANOVA), Acceptance Quality Limits, Business Process Reengineering, Root Cause Analysis tools (i.e.: CAPA, DOE, FMEA), Non-conformance Reporting and Total Productive Maintenance, or other similar techniques
Effective interpersonal and communication skills with peers, reporting staff, project teams, union members and senior management, as well as fluency to report findings, summarizing actions and presenting key results.
Sound judgement & decision-making skills accompanied by active listening, strategic thinking, business acumen, attention to detail and analytical critical thinking skills.
Solid leadership, development and team building skills to provide direction and manage reporting staff.
Other Information Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule 37.5 hours per week.
Work Designation Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay The salary for this position ranges from $109,920 - $164,880 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How To Apply Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: March 11, 2026
Closing Date: March 25, 2026
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.