Manager, Account Management
About the role
About The Role The Canada team is looking for a Manager, Account Management, where we have one of our largest opportunities on selection & growth.
In this role, the candidate will manage a team of Account Managers who are responsible for growing SMB merchants in their market. The role offers the opportunity to have a meaningful impact on the organization, working cross-functionally with our sales and operations teams - ultimately responsible for making commercial decisions to help us achieve our goal of winning selection street by street and geo by geo.
This person will own the results of their geographical area as well as the selection mix, plus will interact with Sales teams to identify and keep a good funnel for selection to come.
What The Candidate Will Need / Bonus Points What the Candidate Will Do:
Lead a team of Account Managers responsible for driving merchant revenue and value on Uber Eats through deepening our partnerships, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives.
You will guide and coach your team in the following areas:
- Book of Business (BoB) Management.
- Upselling marketing portfolio.
- Increase Membership Penetration.
- Client Facing Time & Deliverables (Business Reviews)
As a business leader in your region you will
- Work cross-functionally with our Sales, Product, Operations & Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.
- Localizing Strategy - Work with the leadership team across the Eats org to devise and execute the overall strategy for retaining and growing our SMB restaurant partner base
- Drive selection - Build the best marketplace for consumers in your cities based on merchant selection
Basic Qualifications
- Minimum 5+ years of experience within Account Management or Sales
- Previous Management/Team Lead Experience for at least 1 year, or a track record of high performance and a readiness to step into leadership
- Previous experience on Client Facing Roles or leading teams with client facing roles
- Previous Stakeholder Management Experience in a matrixed organization
- Bachelor's degree
Preferred Qualifications
- Extensive track record of seller/Account Management coaching, developing people and building high-performing teams.
- Experience being a leader among peers, influencing cross-functional partners and setting an example for others.
- Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations.
- Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
- An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes.
- Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment.
- Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities.
- Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.
For Toronto based roles: The total annualized on-target earnings (OTE) for this position are CAD $141,429 - CAD $157142. The OTE includes a base salary rate of CAD $99,000-$110,000 and a variable incentive target of CAD $42,429-$47,143. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. You may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For Toronto based roles: The total annualized on-target earnings (OTE) for this position are CAD $141,429 - CAD $157142. The OTE includes a base salary rate of CAD $99,000-$110,000 and a variable incentive target of CAD $42,429-$47,143. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. You may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
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Manager, Account Management
About the role
About The Role The Canada team is looking for a Manager, Account Management, where we have one of our largest opportunities on selection & growth.
In this role, the candidate will manage a team of Account Managers who are responsible for growing SMB merchants in their market. The role offers the opportunity to have a meaningful impact on the organization, working cross-functionally with our sales and operations teams - ultimately responsible for making commercial decisions to help us achieve our goal of winning selection street by street and geo by geo.
This person will own the results of their geographical area as well as the selection mix, plus will interact with Sales teams to identify and keep a good funnel for selection to come.
What The Candidate Will Need / Bonus Points What the Candidate Will Do:
Lead a team of Account Managers responsible for driving merchant revenue and value on Uber Eats through deepening our partnerships, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives.
You will guide and coach your team in the following areas:
- Book of Business (BoB) Management.
- Upselling marketing portfolio.
- Increase Membership Penetration.
- Client Facing Time & Deliverables (Business Reviews)
As a business leader in your region you will
- Work cross-functionally with our Sales, Product, Operations & Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.
- Localizing Strategy - Work with the leadership team across the Eats org to devise and execute the overall strategy for retaining and growing our SMB restaurant partner base
- Drive selection - Build the best marketplace for consumers in your cities based on merchant selection
Basic Qualifications
- Minimum 5+ years of experience within Account Management or Sales
- Previous Management/Team Lead Experience for at least 1 year, or a track record of high performance and a readiness to step into leadership
- Previous experience on Client Facing Roles or leading teams with client facing roles
- Previous Stakeholder Management Experience in a matrixed organization
- Bachelor's degree
Preferred Qualifications
- Extensive track record of seller/Account Management coaching, developing people and building high-performing teams.
- Experience being a leader among peers, influencing cross-functional partners and setting an example for others.
- Proficiency in using data analysis to inform strategic decision-making and generate practical recommendations.
- Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
- An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes.
- Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment.
- Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities.
- Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.
For Canada-based roles: Uber may use artificial intelligence (AI) tools to support parts of our recruiting process; however, Uber employees make the ultimate selection and hiring decisions. This advertisement relates to a current, existing vacancy.
For Toronto based roles: The total annualized on-target earnings (OTE) for this position are CAD $141,429 - CAD $157142. The OTE includes a base salary rate of CAD $99,000-$110,000 and a variable incentive target of CAD $42,429-$47,143. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. You may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For Toronto based roles: The total annualized on-target earnings (OTE) for this position are CAD $141,429 - CAD $157142. The OTE includes a base salary rate of CAD $99,000-$110,000 and a variable incentive target of CAD $42,429-$47,143. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. You may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
About Uber
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.