Who you are

• Experience in delivery of SaaS solutions or data products
• Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
• Customer success mindset focused on delivering solutions that are scalable, leverage innovative technologies, and delightful for end-users
• Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker
• Exceptional analytical and quantitative problem-solving skills
• Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork
• Demonstrated ability to develop relationships with both mid- and executive-level customer contacts
• Bachelor’s degree or equivalent qualification
• Fluent local office language and English required; other languages desirable
• Interpersonal communication and stakeholder management
• Creative thinking and analytical reasoning to deliver business insights
• Data and analytics experience in building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI)
• Advanced Word, Excel, and PowerPoint skills required

What the job involves

• The Advisors Client Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow
• Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base
• We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations
• We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs
• Within Data and Services, the Business & Market Intelligence (B&MI) suite of products, aims to bring to market innovative solutions combing the power of consulting and technology
• With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end
• The role will lead initiatives to support the growth and scalability of the B&MI product suite business in the region
• Advisors CS-SPD is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
• Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
• Acting as the knowledge expert on products and solutions and the most effective means of implementations
• Supporting data enablement and data insights related efforts to help customers leverage data for strategic decision-making
• Building strong credible relationships with our clients and internal stakeholders
• As a Customer Success, Product Specialist you will develop a deep understanding of our product features & functionalities and be responsible for the successful delivery of our analytics solutions (where required) that drives value for our clients
• Function as a coach for our customers. Coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
• Conduct product demonstrations, develop and deliver training sessions and hosting webinars
• Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
• Visualize available data across multiple Mastercard solutions to demonstrate strength of insights available to Mastercard customers
• Understand assigned delivery projects to ensure contractual objectives and delivery on-time goals are met
• Contributes to the delivery of solutions that address customer needs that include data validation, data analysis, data reporting, insight generation
• Analyses data from product delivery projects and reports on performance relative to success metrics
• Produce presentation materials, analytics and reports for customer or internal communications
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete delivery and customer support tasks
• Function as a liaison between the client and product development teams and assist with prioritization of client requested platform enhancements, customization, and/or client specific features
• Researches and delivers solutions for complex problems and responds to inquiries on troubleshooting queries for customers

The application process

• End Date: March 16, 2026

Benefits

• Gym membership
• Pension plan
• Share purchase options
• Extra holiday purchase optional
• 25 days holiday (excl. bank holidays)
• Work from home opportunities
• Health insurance