About the role
###**Position:**Customer Service Rep
Job Category: Full-Time
###Job Purpose
The Customer Service Representative at the Toronto Terminal (Union Station) serves as a key brand ambassador for Megabus, operating within a high-traffic, fast-paced transportation hub.
This role is responsible for delivering exceptional customer service, facilitating ticket sales and reservations, and supporting on-site operations including passenger flow, luggage handling, and coordination with drivers and dispatch.
Given the dynamic nature of Union Station, this position requires strong situational awareness, adaptability, and the ability to manage high passenger volumes while maintaining a professional and customer-focused approach at all times.
###Customer Service Rep Responsibilities
- Sell tickets and process reservations using computerized systems
- Provide accurate departure, arrival, and gate information to passengers
- Assist with passenger flow, boarding, and general terminal coordination
- Handle customer inquiries and resolve concerns in a professional, solutions-focused manner
- Check, tag, and accept passenger luggage and freight
- Assist with loading and unloading luggage as required
- Support passengers with accessibility needs
- Communicate effectively with drivers and operations teams regarding schedules and trip readiness
- Perform general administrative and clerical duties
###Customer Service Rep Qualifications
- Strong customer service skills with a friendly, professional approach
- Excellent communication skills (written and verbal)
- Ability to multitask and stay organized in a fast-paced environment
- Cash handling experience with strong attention to accuracy
- Comfortable using computers and learning new systems
- Strong problem-solving and conflict resolution skills
- Dependable, self-motivated, and able to maintain confidentiality
- Comfortable working in a busy, public-facing environment
- Flexible availability (days, evenings, weekends, and holidays required)
- Bilingualism (English/French) is an asset
Equal Opportunity and Accessibility Statement
Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under theEmployment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.
In accordance with theCanadian Human Rights Act, thePay Equity Act, and theAccessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.
If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Not the right fit? Search for Customer Service Rep jobs in Mississauga, ON
About Coach USA
Coach USA is hiring!
Are you looking for a rewarding career with growth opportunities? Do you want to go places while meeting people you positively impact? Are you a veteran? If you answered “yes” to any of these questions, we want to hear from you!
At Coach USA, our employees average 15 years with some who have celebrated over 40 years with us. The reason is simple: This is not just another job. We mix passion with purpose, and our employees love what they do and the people they work with. It’s a place where people feel respected and valued.
We believe in rewarding those who choose to work with us and have created a comprehensive benefits package that includes:
- Medical, dental, vision, and life insurance
- Competitive wages
- Paid holidays & personal time off
- Hiring bonuses (dependent on position and location)
- Paid certified training programs
- FSAs and HSAs
- 401(k) and savings plan
- Employee assistance programs
- Disability coverage options
- Enrollment in discount and wellness programs …and more!
Ready to begin your Coach USA career? We’re seeking candidates in the following areas:
- Drivers
- Mechanics
- Cleaners & fuelers
- Dispatchers
- Office staff
- Management & supervisor positions
United States applicants: https://www.coachusa.com/employment Canada applicants: https://www.coachcanada.jobs/
Our Story Coach USA is one of the nation’s largest transportation companies where the top priority is the safety of its customers and employees. We operate over 1,400 vehicles and have over 2,000 employees who serve millions of passengers. Coach USA provides critical local and intercity transport services for communities throughout the United States and Canada via Coach Canada. Coach USA also owns and operates Megabus – the first, low-cost, express bus service to provide intercity travel for as low as a dollar. Since launching in 2006, Megabus has served more than 50 million customers throughout more than 100 cities across the nation.
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About the role
###**Position:**Customer Service Rep
Job Category: Full-Time
###Job Purpose
The Customer Service Representative at the Toronto Terminal (Union Station) serves as a key brand ambassador for Megabus, operating within a high-traffic, fast-paced transportation hub.
This role is responsible for delivering exceptional customer service, facilitating ticket sales and reservations, and supporting on-site operations including passenger flow, luggage handling, and coordination with drivers and dispatch.
Given the dynamic nature of Union Station, this position requires strong situational awareness, adaptability, and the ability to manage high passenger volumes while maintaining a professional and customer-focused approach at all times.
###Customer Service Rep Responsibilities
- Sell tickets and process reservations using computerized systems
- Provide accurate departure, arrival, and gate information to passengers
- Assist with passenger flow, boarding, and general terminal coordination
- Handle customer inquiries and resolve concerns in a professional, solutions-focused manner
- Check, tag, and accept passenger luggage and freight
- Assist with loading and unloading luggage as required
- Support passengers with accessibility needs
- Communicate effectively with drivers and operations teams regarding schedules and trip readiness
- Perform general administrative and clerical duties
###Customer Service Rep Qualifications
- Strong customer service skills with a friendly, professional approach
- Excellent communication skills (written and verbal)
- Ability to multitask and stay organized in a fast-paced environment
- Cash handling experience with strong attention to accuracy
- Comfortable using computers and learning new systems
- Strong problem-solving and conflict resolution skills
- Dependable, self-motivated, and able to maintain confidentiality
- Comfortable working in a busy, public-facing environment
- Flexible availability (days, evenings, weekends, and holidays required)
- Bilingualism (English/French) is an asset
Equal Opportunity and Accessibility Statement
Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under theEmployment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.
In accordance with theCanadian Human Rights Act, thePay Equity Act, and theAccessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.
If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Not the right fit? Search for Customer Service Rep jobs in Mississauga, ON
About Coach USA
Coach USA is hiring!
Are you looking for a rewarding career with growth opportunities? Do you want to go places while meeting people you positively impact? Are you a veteran? If you answered “yes” to any of these questions, we want to hear from you!
At Coach USA, our employees average 15 years with some who have celebrated over 40 years with us. The reason is simple: This is not just another job. We mix passion with purpose, and our employees love what they do and the people they work with. It’s a place where people feel respected and valued.
We believe in rewarding those who choose to work with us and have created a comprehensive benefits package that includes:
- Medical, dental, vision, and life insurance
- Competitive wages
- Paid holidays & personal time off
- Hiring bonuses (dependent on position and location)
- Paid certified training programs
- FSAs and HSAs
- 401(k) and savings plan
- Employee assistance programs
- Disability coverage options
- Enrollment in discount and wellness programs …and more!
Ready to begin your Coach USA career? We’re seeking candidates in the following areas:
- Drivers
- Mechanics
- Cleaners & fuelers
- Dispatchers
- Office staff
- Management & supervisor positions
United States applicants: https://www.coachusa.com/employment Canada applicants: https://www.coachcanada.jobs/
Our Story Coach USA is one of the nation’s largest transportation companies where the top priority is the safety of its customers and employees. We operate over 1,400 vehicles and have over 2,000 employees who serve millions of passengers. Coach USA provides critical local and intercity transport services for communities throughout the United States and Canada via Coach Canada. Coach USA also owns and operates Megabus – the first, low-cost, express bus service to provide intercity travel for as low as a dollar. Since launching in 2006, Megabus has served more than 50 million customers throughout more than 100 cities across the nation.