Education: No degree, certificate or diploma. Work setting: Computer hardware or software retailer/wholesaler. Startup company. Willing to relocate. On-site customer service. Website developer. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Train or assist in the training of other workers. Perform on-site servicing and repair. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Experience: 3 years to less than 5 years. Employment terms options: To be determined. Health benefits: Health care plan. Other benefits: Parking available.