Top Benefits
About the role
The Opportunity
Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Parts and Service Advisor.
This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.
Why Work with Us?
Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:
- Competitive Wages
- Group Benefits Plan including health, dental, vision, and life insurance, that begins on your first day
- Paid Vacation Days
- Great work culture
- Fun and dynamic work environment
- Employee discounts on cars and furniture
- Pension Plan
Responsibilities
- Provide customer service at the Parts and Service to walk-in customers and customers calling the dealership.
- Perform physical inventory, regularly, to ensure all stock levels are accurate on the system.
- Prepare bills of lading, invoices, and other shipping documents.
- Assemble containers and crates in the Parts area: keep it clean and organized.
- Keep records/files up to date.
- Pack goods to be shipped and unpack goods received.
- Must be willing to learn how to drive a forklift.
- Answer phone calls and emails from customers, to book an appointment for service.
- Write up a repair order and document the customer's concerns to ensure accurate information is provided to the mechanic.
- Keep the customer informed while the truck is being repaired.
- Check and advise the customers if repairs are approved under warranty.
Qualifications
- High School diploma or equivalent.
- Must have a valid driver's license and a clean driver's abstract.
- Must be computer literate - be able to use Microsoft Outlook, and Excel, and be able to learn a new computer program.
- Experience in the truck industry, rental, or automotive industry is an asset.
- Strong interpersonal skills, customer service skills, and troubleshooting skills.
- A good team player has a sense of urgency and can multi-task.
- Good work ethic.
- Ability to perform repetitive heavy lifting (up to 50 lbs).
- Keeps their work area very clean and organized.
About Lounsbury Heavy-Duty Truck
About Us
Lounsbury Heavy-Duty Truck Limited is the operating company for the Volvo/Mack line of heavy-duty trucks. Our success as a Volvo dealer in Moncton resulted in us being awarded the Mack franchise in 2002 and led to a successful expansion into the Fredericton market. Several of the leading transportation companies in Atlantic Canada are among our customers. We are a recognized leader within the Volvo/Mack dealer network and have received several acknowledgements and awards nationally. Our two dealerships are located in Moncton and Fredericton and conveniently serving New Brunswick and PEI market.
Our People
Our success lies in our people's ability to adapt to the dynamic nature of the New Brunswick and PEI market. We have tremendous strength in our management team and throughout the organization. At present we have a very energetic group of managers who are looking for the next challenging opportunity in their careers. We are searching for the growth opportunities that fit with both our corporate vision and the need to move these individuals into new roles. We are able to attract and retain our people because we have the corporate values and culture that attract exceptional candidates. Given the bilingual nature of New Brunswick's workforce, we are proud of our success in attracting a quality bilingual team, many of whom have spent their entire career with Lounsbury. We have complete employee benefits packages, including health and dental, short and long-term disability and life insurance. It is our firm belief that by caring for our employees they will care for our customers in a way that ensures our future success.
Our Values
Lounsbury has a very strong legacy of community involvement. Through partnerships, sponsorships and donations to youth groups, culture and arts, and health care, Lounsbury has always played a leadership role in the community. And it is not accomplished simply by writing a cheque. Our people are personally motivated to get involved in the communities we serve, which is a great source of pride for our company. They are leaders in all areas of the community, chairing the local United Way, serving on the local hospital foundations and being active in many youth organizations such as the local YMCA.
Top Benefits
About the role
The Opportunity
Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Parts and Service Advisor.
This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.
Why Work with Us?
Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus:
- Competitive Wages
- Group Benefits Plan including health, dental, vision, and life insurance, that begins on your first day
- Paid Vacation Days
- Great work culture
- Fun and dynamic work environment
- Employee discounts on cars and furniture
- Pension Plan
Responsibilities
- Provide customer service at the Parts and Service to walk-in customers and customers calling the dealership.
- Perform physical inventory, regularly, to ensure all stock levels are accurate on the system.
- Prepare bills of lading, invoices, and other shipping documents.
- Assemble containers and crates in the Parts area: keep it clean and organized.
- Keep records/files up to date.
- Pack goods to be shipped and unpack goods received.
- Must be willing to learn how to drive a forklift.
- Answer phone calls and emails from customers, to book an appointment for service.
- Write up a repair order and document the customer's concerns to ensure accurate information is provided to the mechanic.
- Keep the customer informed while the truck is being repaired.
- Check and advise the customers if repairs are approved under warranty.
Qualifications
- High School diploma or equivalent.
- Must have a valid driver's license and a clean driver's abstract.
- Must be computer literate - be able to use Microsoft Outlook, and Excel, and be able to learn a new computer program.
- Experience in the truck industry, rental, or automotive industry is an asset.
- Strong interpersonal skills, customer service skills, and troubleshooting skills.
- A good team player has a sense of urgency and can multi-task.
- Good work ethic.
- Ability to perform repetitive heavy lifting (up to 50 lbs).
- Keeps their work area very clean and organized.
About Lounsbury Heavy-Duty Truck
About Us
Lounsbury Heavy-Duty Truck Limited is the operating company for the Volvo/Mack line of heavy-duty trucks. Our success as a Volvo dealer in Moncton resulted in us being awarded the Mack franchise in 2002 and led to a successful expansion into the Fredericton market. Several of the leading transportation companies in Atlantic Canada are among our customers. We are a recognized leader within the Volvo/Mack dealer network and have received several acknowledgements and awards nationally. Our two dealerships are located in Moncton and Fredericton and conveniently serving New Brunswick and PEI market.
Our People
Our success lies in our people's ability to adapt to the dynamic nature of the New Brunswick and PEI market. We have tremendous strength in our management team and throughout the organization. At present we have a very energetic group of managers who are looking for the next challenging opportunity in their careers. We are searching for the growth opportunities that fit with both our corporate vision and the need to move these individuals into new roles. We are able to attract and retain our people because we have the corporate values and culture that attract exceptional candidates. Given the bilingual nature of New Brunswick's workforce, we are proud of our success in attracting a quality bilingual team, many of whom have spent their entire career with Lounsbury. We have complete employee benefits packages, including health and dental, short and long-term disability and life insurance. It is our firm belief that by caring for our employees they will care for our customers in a way that ensures our future success.
Our Values
Lounsbury has a very strong legacy of community involvement. Through partnerships, sponsorships and donations to youth groups, culture and arts, and health care, Lounsbury has always played a leadership role in the community. And it is not accomplished simply by writing a cheque. Our people are personally motivated to get involved in the communities we serve, which is a great source of pride for our company. They are leaders in all areas of the community, chairing the local United Way, serving on the local hospital foundations and being active in many youth organizations such as the local YMCA.