About the role
Title
Slot Attendant
Reports To
Slots Supervisor/Slot Manager
Summary
Slot Attendants are some of our most valuable front-line people and assist our slots customers in many ways. This position requires an individual who has strong interpersonal communication skills, is energetic, and a team player willing to learn new skills.
Core Competencies
- Customer Service
- Teamwork and Cooperation
- Interpersonal Awareness
- Communication
Job Duties
- Ensure guests are provided with superior customer service
- Adhere to policies and procedures outlined on the slot floor
- Administer hand pay jackpots, bill exchanges with guests, machine maintenance including diagnosis of machine malfunctions, ticket games, and game diagnostics
- Balance assigned daily cash float
- Identify and report counterfeit bills
- Responsible for the initial response to customer complaints, claims, and inquiries
- Ensure compliance with AGLC terms and conditions
- Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
- Support and communicate with all associates on the casino gaming floor
- Execute daily assigned operational goals and objectives
- Ensure the slot floor meets desired presentation for guests
- Maintain a positive and respectful attitude with a “One Team” mindset
- Actively promote the Casino’s Players Club
- Uphold a teamwork appearance helping where available or when requested
- Any other duties as required
Requirements
- Able to maintain security clearance
- Must be available to work scheduled days, evenings, and weekends
- Fluent in the English language
- Have reliable means of transportation
- Maintain an updated AGLC Gaming Worker’s license
- Ability to grasp instructions and adjust to changing conditions
Work Conditions
- Must be able to stand for prolonged periods.
- Must be able to carry out light cleaning duties.
- Must be available to work all shifts including evenings, weekends, and holidays.
- Must be able to work in a fast-paced working environment.
Not the right fit? Search for Slot Attendant jobs in Calgary, AB
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!
Similar Jobs
About the role
Title
Slot Attendant
Reports To
Slots Supervisor/Slot Manager
Summary
Slot Attendants are some of our most valuable front-line people and assist our slots customers in many ways. This position requires an individual who has strong interpersonal communication skills, is energetic, and a team player willing to learn new skills.
Core Competencies
- Customer Service
- Teamwork and Cooperation
- Interpersonal Awareness
- Communication
Job Duties
- Ensure guests are provided with superior customer service
- Adhere to policies and procedures outlined on the slot floor
- Administer hand pay jackpots, bill exchanges with guests, machine maintenance including diagnosis of machine malfunctions, ticket games, and game diagnostics
- Balance assigned daily cash float
- Identify and report counterfeit bills
- Responsible for the initial response to customer complaints, claims, and inquiries
- Ensure compliance with AGLC terms and conditions
- Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
- Support and communicate with all associates on the casino gaming floor
- Execute daily assigned operational goals and objectives
- Ensure the slot floor meets desired presentation for guests
- Maintain a positive and respectful attitude with a “One Team” mindset
- Actively promote the Casino’s Players Club
- Uphold a teamwork appearance helping where available or when requested
- Any other duties as required
Requirements
- Able to maintain security clearance
- Must be available to work scheduled days, evenings, and weekends
- Fluent in the English language
- Have reliable means of transportation
- Maintain an updated AGLC Gaming Worker’s license
- Ability to grasp instructions and adjust to changing conditions
Work Conditions
- Must be able to stand for prolonged periods.
- Must be able to carry out light cleaning duties.
- Must be available to work all shifts including evenings, weekends, and holidays.
- Must be able to work in a fast-paced working environment.
Not the right fit? Search for Slot Attendant jobs in Calgary, AB
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!