Job Description Agency Support Agent (Sherbrooke) Build your future with us Are you driven by customer service and supporting sales teams, and looking to contribute to the purpose of a company that aims to ensure its clients feel confident and secure about their future? As an Agency Support Agent (Sherbrooke), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the management team. This position offers a great opportunity to showcase your interpersonal and administrative skills while evolving in a dynamic environment undergoing transformation. At iA, people and their development are at the heart of our priorities, fostering a culture of collaboration, trust, and continuous improvement. What you will accomplish with us As an Agency Support Agent (Sherbrooke), you will be at the heart of the Career agencies’ mission. Your main responsibilities include: Welcome and assist clients and the sales force, in person or over the phone, providing professional and courteous service; Ensure smooth communication and effective collaboration with the sales force and the Career Support and Services Centre, and direct requests to the appropriate specialists as needed; Provide administrative and operational support to the sales force, including during contracting, onboarding, integration, and offboarding of advisors; Support the Agency Director in organizing activities, managing schedules, preparing meetings, compiling reports, and implementing new administrative processes; Contribute positively to agency life by supporting office management, mail handling, office supplies, and documenting processes and tasks related to business operations. What will help you succeed in this role We are looking for someone who: Is recognized for excellent customer service and attentiveness to the needs of clients and the sales force; Stands out through strong communication and interpersonal skills; Demonstrates a proactive attitude, strong motivation, and a positive team spirit; Shows autonomy, rigor, and a strong ability to adapt in an evolving environment; Has relevant experience in administration, office work, or a related field; Has an intermediate level of English, as the role involves occasional interactions with internal or external English-speaking partners; Has full proficiency in French (spoken and written), as the role requires daily communication in French. Why you will love working with us A dynamic, people-focused, and ever-evolving work environment where your contribution truly makes a difference; A healthy, safe, equitable, and inclusive workplace that fosters collaboration and respect; An on-site role at the heart of agency activities, with a stable 35-hour workweek from Monday to Friday; Tailored training to support your integration and skill development; Competitive benefits: on-site premium at all times, flexible group insurance, competitive retirement plan, share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, performance bonus, discounts on iA products, and more! Apply now and take the lead in your career, where your talent truly matters! Still hesitating to apply? At iA, we believe in potential and value diverse backgrounds and experiences. If this role inspires you and you enjoy working in a dynamic environment, take the leap and apply — your place may be with us, and we want to get to know you! Location(s) Sherbrooke / 5087, boul Bourque Other Possible Location(s) Company iA Financial Group Posting End Date 2026-07-03 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!