Department: Guest Relations

Rate of Pay: $17.60 per hour

Duration: Approx. March-September 2026 (Non-Permanent)

Hours of Work: 40 hours per week

Number of Positions Open: 35

Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.

Position Purpose: The Seasonal Guest Relations is responsible for taking great care of our guests, providing an exceptional customer focused entry and exit experience and assisting them with any needs that arise before, during or after their visit including initial service recovery. This position will assist and provide support in implementing the Strategic Plan.

Core Role Responsibilities:

• Ensure a warm welcome and smooth ticketing purchase and redemption experience for guests and members using a POS system, self-serve ticket scanners and mobile sales devices.
• Providing excellent customer service to all Zoo guests and Members in person as well as by phone and email.
• Perform queue management, guest ambassador and exit gate duties.
• Ticket scanning for all Members and guests entering the Zoo.
• Process self-guided group bookings for schools and general groups.
• Proactively ensure guests & members are aware of expectations during visit, promoting on-site events and upselling Zoo activities.
• Ensure an efficient parking experience including selling or checking parking tickets in the lot.
• Cash handling and Credit/Debit on-site ticket sales, cash and coupon reconciliation.
• Build awareness of the Toronto Zoo’s mission through engaging interactions with guests and members.
• Obtain guest & member feedback by completing on-site surveys.
• Follows all policies and branch instructions.
• Attends appropriate training as required.

Technical Knowledge and Skills:

• Must have customer service experience.
• Sales and cash handling experience is an asset.
• Ability to work in a team environment.
• Ability to work with minimal supervision.
• Must ensure all applicable licenses and certificates remain valid and in good standing. Copies of licenses and certificates to be provided at time of hire and upon renewal.
• Well-developed interpersonal skills, along with strong communications skills.
• Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation an asset.
• Must be knowledgeable in the use of computerized programs and systems including point of sales systems, database, etc.
• Must be able to work weekends, shifts and holidays as scheduled.
• Must be able to deal with staff and public in a courteous and efficient manner.
• Capable of meeting the physical requirements of the position.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted. The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment. Candidates may be required to take a written and/or practical examination relevant to the position.

The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process.

The Toronto Zoo respects the principles of equity, diversity and inclusion and seeks to model these principles in all that we do. We are committed to fostering an inclusive workforce where all employees feel respected, supported and valued. We strive to create an environment that represents the rich diversity of our guests and our community and encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity and inclusion. Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and women.

Your Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guest and community. We are a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation. We blend science and traditional knowledge to protect species and their habitats, and we invite others to join us as Guardians of Wild, acting together to ensure wildlife and wild spaces thrive.

This job posting is for an existing vacancy within our organization.

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