Bilingual Customer Service Representative
Top Benefits
About the role
Bilingual (FR) Customer Service Representative
We are hiring full-time, permanent Bilingual Customer Service Representatives to join our team at Frontier Dental Supply, Inc.!
While the team provides coverage from 8:00 AM to 8:00 PM, this position is assigned a Monday–Friday schedule from 12:00 PM to 8:00 PM .
As Frontier Dental Supply, Inc. continues to grow, we are searching for a Bilingual (FR) Customer Service Representative who is passionate about delivering exceptional customer service. We are looking for positive and high energy individual who can handle a fast-paced environment and love to be part of a growing business that is building a world class service team.
The key responsibilities and how you will make an impact:
- Provide exceptional positive customer experience by handling multiple inbound customer channels, including phone, email inquiries, and live chat.
- Proactively address and respond to customer questions and concerns professionally and accurately.
- Collaborate effectively with all departments to understand processes and execute them with proficiency.
- Perform various tasks to support our sales team’s efforts, such as processing order payments or making invoice adjustments as needed.
- Adopt a learning mindset to continually improve your dental industry knowledge to better support customers.
- Navigate both Canadian and US business operations, working with various SKUs in an e-commerce or B2B environment.
You are our ideal candidate if you have:
- Previous experience in customer, handling multiple inbound channels.
- Excellent verbal and written communication skills.
- Enthusiastic and confident with a friendly and polite demeanor.
- Ability to use sound judgement and make well-informed decisions while interacting with customers to ensure best possible experience.
- Outstanding time management skills.
- Demonstrated ability to effectively address customer concerns and diffuse “hot” situations.
- A proactive self-starter with a strong desire to learn and contribute to various administrative projects and tasks.
- Experience in the dental industry is an asset.
- Proficiency in French is required.
Why join us? (Brace yourself…)
- We offer competitive compensation.
- Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)
- 15 Vacation Days to start and scale to 20 Vacation Days.
- Paid Religious Holidays.
- Paid Volunteer Days.
- Real career growth opportunities.
- Flexibility to help you balance work and life.
- Supportive leadership team and Culture Committee that works to maintain a positive culture.
- Competitive yet collaborative work environment.
- Fully stocked snacks, team BBQs and other company paid meals (we love to eat!)
Frontier Dental uses an automated Applicant Screening Tool to assist in reviewing applications. This tool evaluates candidates based on job-related criteria, including skills, experience, and qualifications listed in your application materials.
You may request an alternative, non-automated assessment or an explanation of how the evaluation was conducted by contacting careers@frontierdental.com. All notices and candidate requests will be documented for compliance purposes
About Frontier Dental CA
Frontier Dental is a fast growing dental supply company headquartered in Toronto, Canada focused on providing dentists throughout North America with a bespoke shopping experience. With offices and distribution centers across North America, Frontier Dental offers over 40,000 skus with same day shipping. We carry all name-brand products at no unfair mark-ups, ensuring a clean and pleasant experience.
Despite our growth and national reach, we stay rooted in our company values which encompass a commitment to excellence, autonomy and accountability, keeping it real, team centricity and upholding a respectful and inclusive environment. We embody the statement of "big enough to serve you, small enough to care". Our team members are procured from within the dental industry which means they speak the same language as our dentist and dental assistant customers throughout the ordering process. With years of experience in the dental trade, Frontier Dental brings an unparalleled and fresh experience to our valued customers.
Bilingual Customer Service Representative
Top Benefits
About the role
Bilingual (FR) Customer Service Representative
We are hiring full-time, permanent Bilingual Customer Service Representatives to join our team at Frontier Dental Supply, Inc.!
While the team provides coverage from 8:00 AM to 8:00 PM, this position is assigned a Monday–Friday schedule from 12:00 PM to 8:00 PM .
As Frontier Dental Supply, Inc. continues to grow, we are searching for a Bilingual (FR) Customer Service Representative who is passionate about delivering exceptional customer service. We are looking for positive and high energy individual who can handle a fast-paced environment and love to be part of a growing business that is building a world class service team.
The key responsibilities and how you will make an impact:
- Provide exceptional positive customer experience by handling multiple inbound customer channels, including phone, email inquiries, and live chat.
- Proactively address and respond to customer questions and concerns professionally and accurately.
- Collaborate effectively with all departments to understand processes and execute them with proficiency.
- Perform various tasks to support our sales team’s efforts, such as processing order payments or making invoice adjustments as needed.
- Adopt a learning mindset to continually improve your dental industry knowledge to better support customers.
- Navigate both Canadian and US business operations, working with various SKUs in an e-commerce or B2B environment.
You are our ideal candidate if you have:
- Previous experience in customer, handling multiple inbound channels.
- Excellent verbal and written communication skills.
- Enthusiastic and confident with a friendly and polite demeanor.
- Ability to use sound judgement and make well-informed decisions while interacting with customers to ensure best possible experience.
- Outstanding time management skills.
- Demonstrated ability to effectively address customer concerns and diffuse “hot” situations.
- A proactive self-starter with a strong desire to learn and contribute to various administrative projects and tasks.
- Experience in the dental industry is an asset.
- Proficiency in French is required.
Why join us? (Brace yourself…)
- We offer competitive compensation.
- Extended Health and Dental Benefits Plan (100% Employer-paid Premiums on eligible benefits)
- 15 Vacation Days to start and scale to 20 Vacation Days.
- Paid Religious Holidays.
- Paid Volunteer Days.
- Real career growth opportunities.
- Flexibility to help you balance work and life.
- Supportive leadership team and Culture Committee that works to maintain a positive culture.
- Competitive yet collaborative work environment.
- Fully stocked snacks, team BBQs and other company paid meals (we love to eat!)
Frontier Dental uses an automated Applicant Screening Tool to assist in reviewing applications. This tool evaluates candidates based on job-related criteria, including skills, experience, and qualifications listed in your application materials.
You may request an alternative, non-automated assessment or an explanation of how the evaluation was conducted by contacting careers@frontierdental.com. All notices and candidate requests will be documented for compliance purposes
About Frontier Dental CA
Frontier Dental is a fast growing dental supply company headquartered in Toronto, Canada focused on providing dentists throughout North America with a bespoke shopping experience. With offices and distribution centers across North America, Frontier Dental offers over 40,000 skus with same day shipping. We carry all name-brand products at no unfair mark-ups, ensuring a clean and pleasant experience.
Despite our growth and national reach, we stay rooted in our company values which encompass a commitment to excellence, autonomy and accountability, keeping it real, team centricity and upholding a respectful and inclusive environment. We embody the statement of "big enough to serve you, small enough to care". Our team members are procured from within the dental industry which means they speak the same language as our dentist and dental assistant customers throughout the ordering process. With years of experience in the dental trade, Frontier Dental brings an unparalleled and fresh experience to our valued customers.