Top Benefits
About the role
Requisition ID: 192247
Career Group: Distribution Centre Careers
Job Category: E-commerce Planning
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario; Alberta
City: Vaughan
Location: 3809 GTA CFC
Postal Code: L4L 1A5
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.
Your groceries delivered. Just like that.™
Ready to Make an impact? We’re looking for Bilingual (French) Customer Service Teammates in Ontario and Alberta (Calgary) . This role is 100% remote .
As a Customer Service Teammate, you will be the frontline representative of the Voilà brand, supporting the Customer Service function by managing customer contacts through phone, email, chat, and other channels. Your focus is to provide a respectful, empathetic, and solutions-driven customer experience, while driving continuous improvement initiatives that strengthen customer satisfaction and loyalty.
Here’s Where You’ll Be Focusing
- Deliver a compelling customer experience by resolving inquiries, troubleshooting issues, and documenting all interactions in Salesforce.
- De-escalate situations through empathy, understanding, and empowerment, ensuring customers feel heard and supported.
- Support cross-functional needs by contacting customers on behalf of other departments and initiatives.
- Drive continuous improvement by identifying opportunities to enhance processes and customer satisfaction.
- Collaborate closely with teammates and leadership, following a “One Team” approach and supporting training/mentorship for peers and new hires.
- Keep leadership informed of emerging trends, recurring issues, and potential escalations.
- Adapt to business needs in a 24/7 operation, supporting fulfillment centres and covering a variety of shifts.
What You Have To Offer
- Strong problem-solving skills, attention to detail, and ability to manage 6–7 cases per hour with accuracy.
- Exceptional written and verbal communication skills, with the ability to de-escalate and build loyalty with customers.
- Team-oriented mindset with proven collaboration skills and a willingness to mentor others.
- Technical savvy and comfort using Salesforce (CRM), Kronos, Microsoft tools, Mailgun, and social media platforms.
- Flexibility to work a range of shifts, including early mornings (starting as early as 5:30 a.m.), late evenings (as late as 12:30 a.m.), weekends, and statutory holidays.
- Adaptability and openness to feedback and coaching in a fast-paced, customer-first environment.
- Professional remote work setup with high-speed internet, a quiet, distraction-free space, and readiness for video meetings and training
- Bilingual (French)
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards Programs Goes Well Beyond Your Paycheque
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
- Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
- Learning and Development Resources to fuel your professional growth.
- Paid Vacation
- Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.
Top Benefits
About the role
Requisition ID: 192247
Career Group: Distribution Centre Careers
Job Category: E-commerce Planning
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario; Alberta
City: Vaughan
Location: 3809 GTA CFC
Postal Code: L4L 1A5
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.
Your groceries delivered. Just like that.™
Ready to Make an impact? We’re looking for Bilingual (French) Customer Service Teammates in Ontario and Alberta (Calgary) . This role is 100% remote .
As a Customer Service Teammate, you will be the frontline representative of the Voilà brand, supporting the Customer Service function by managing customer contacts through phone, email, chat, and other channels. Your focus is to provide a respectful, empathetic, and solutions-driven customer experience, while driving continuous improvement initiatives that strengthen customer satisfaction and loyalty.
Here’s Where You’ll Be Focusing
- Deliver a compelling customer experience by resolving inquiries, troubleshooting issues, and documenting all interactions in Salesforce.
- De-escalate situations through empathy, understanding, and empowerment, ensuring customers feel heard and supported.
- Support cross-functional needs by contacting customers on behalf of other departments and initiatives.
- Drive continuous improvement by identifying opportunities to enhance processes and customer satisfaction.
- Collaborate closely with teammates and leadership, following a “One Team” approach and supporting training/mentorship for peers and new hires.
- Keep leadership informed of emerging trends, recurring issues, and potential escalations.
- Adapt to business needs in a 24/7 operation, supporting fulfillment centres and covering a variety of shifts.
What You Have To Offer
- Strong problem-solving skills, attention to detail, and ability to manage 6–7 cases per hour with accuracy.
- Exceptional written and verbal communication skills, with the ability to de-escalate and build loyalty with customers.
- Team-oriented mindset with proven collaboration skills and a willingness to mentor others.
- Technical savvy and comfort using Salesforce (CRM), Kronos, Microsoft tools, Mailgun, and social media platforms.
- Flexibility to work a range of shifts, including early mornings (starting as early as 5:30 a.m.), late evenings (as late as 12:30 a.m.), weekends, and statutory holidays.
- Adaptability and openness to feedback and coaching in a fast-paced, customer-first environment.
- Professional remote work setup with high-speed internet, a quiet, distraction-free space, and readiness for video meetings and training
- Bilingual (French)
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy. We look forward to discussing the specific compensation details relevant to this position role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards Programs Goes Well Beyond Your Paycheque
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
- Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
- Learning and Development Resources to fuel your professional growth.
- Paid Vacation
- Eligible only after working a set number of hours/days worked.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.