Health Care Security Team Lead - Quality and Strategy - Regular Full-Time
Top Benefits
About the role
Regular Full-Time Position - (1.0 FTE)
This position is at the L06 level with an hourly pay range of $35.94 - $45.47
(PSAC Bargaining Unit)
Reporting to the Manager, Quality Improvement and Risk Management (QIRM), the Healthcare Security Team Lead is responsible for coordinating the day-to-day operations of the Healthcare Security Officer (HSO) Program and contributes to the overall success and effectiveness of the program, specifically in regard to supporting patients and maintaining a safe environment for our community. The Healthcare Security Team Lead provides supervision to the Healthcare Security Officer team, provides additional ground support when required, and recommends and implements continuous process improvements while seeking to improve efficiency, quality and safety with support of the Manager. Under the direction of the Manager, QIRM, the incumbent supports advancing program initiatives, assists with incident investigations involving program employees, and contributes to maintaining administrative functions of the program. This position will be the lead trainer for the YHC Code White Response team and provide onsite training and support for YHC's personal safety response system (PSRS).
Knowledge, skills and abilities required:
- Excellent knowledge of principles for personal safety, security protocols relevant to an acute care setting, and de-escalation techniques;
- Excellent knowledge of culture, traditions, social history and economic conditions of Yukon First Nations;
- Ability to provide culturally safe and trauma informed care;
- Ability to work with all people and develop and maintain effective interpersonal relationships;
- Knowledge of the paging systems, telephone consoles, personal response safety systems and equipment;
- Knowledge of Microsoft Office Suite, data systems;
- Outstanding oral communication skills and excellent written skills;
- Ability to utilize key program software including complete Security Incident Reports, Security Condition Reports, and maintain a log book;
- Excellent knowledge of communication and engagement strategies, methods and practices;
- Good analytical, problem solving and evidence-based, decision-making skills;
- Strong leadership and interpersonal skills with the ability to model appropriate behaviour and influence others to work effectively as a team;
- Excellent engagement and group facilitation skills;
- Strong organizational, coordination, and time-management skills;
- Ability to exercise tact and diplomacy when dealing with all of our people, partners and stakeholders;
- Ability to work as part of an interdisciplinary healthcare team;
- Ability to be self-directed, take initiative, be assertive, and prioritize workload;
- Ability to deal with a variety of highly stressful situations;
- Ability to think independently, accept responsibility, work with considerable independence, and operate with minimal direction;
- Ability to demonstrate sound judgment and reliability;
- Knowledge and ability to apply emergency disaster response skills;
- Ability to facilitate educational sessions on code white response and de-escalation skills;
- Knowledge of collective agreements, Yukon Acts and Regulations, and Labour Standards.
The successful applicant will have Standard First Aid with Level C CPR/AED, a valid Yukon Class 5 Driver’s License with a clear driving abstract, and the successful completion of Yukon Hospital’s Healthcare Officer Training (offered post-hire). A clean criminal record check, including a vulnerable sector check, is required, along with a secondary school diploma or GED. The applicant must also be bondable. Experience in facilitating training/education and a minimum of 6 months supervisory experience are required. Coursework in Healthcare Security and trauma-informed care, as well as proficiency in languages other than English and French, would be considered assets. Additional experience in a healthcare setting, working with high-risk populations, and working from a trauma-informed perspective would also be considered assets. Familiarization with Yukon First Nations languages would be considered an asset.
Incentives:
- Comprehensive Benefits Package
- Pension Plan
- Generous Vacation Time
- Relocation Allowance
- Yukon Bonus
- On-site Gym
- Free Parking
Closing Date: 4:00pm November 5, 2025
About Yukon Hospital Corporation
We are a family of acute care hospitals focused on delivering safe and excellent care to all Yukoners, closer to home, at our facilities in Whitehorse, Dawson City and Watson Lake. Our comprehensive health services set a high standard of care in our territory and are models of care both nationally and internationally. Our community of more than 500 health care providers, professionals and medical staff are passionate about and strive to provide the best care every time.
Whitehorse General Hospital is Yukon's primary acute care centre, providing a full range of care, including 24/7 emergency care, inpatient and ambulatory care, surgical services, cancer care, visiting specialists clinics, therapy and lab services, and advanced diagnostic imaging.
Dawson City Community Hospital and Watson Lake Community Hospital allow many Yukoners to receive care closer to home through access to 24/7 emergency care, inpatient and ambulatory care as well as many lab and diagnostic imaging services.
Health Care Security Team Lead - Quality and Strategy - Regular Full-Time
Top Benefits
About the role
Regular Full-Time Position - (1.0 FTE)
This position is at the L06 level with an hourly pay range of $35.94 - $45.47
(PSAC Bargaining Unit)
Reporting to the Manager, Quality Improvement and Risk Management (QIRM), the Healthcare Security Team Lead is responsible for coordinating the day-to-day operations of the Healthcare Security Officer (HSO) Program and contributes to the overall success and effectiveness of the program, specifically in regard to supporting patients and maintaining a safe environment for our community. The Healthcare Security Team Lead provides supervision to the Healthcare Security Officer team, provides additional ground support when required, and recommends and implements continuous process improvements while seeking to improve efficiency, quality and safety with support of the Manager. Under the direction of the Manager, QIRM, the incumbent supports advancing program initiatives, assists with incident investigations involving program employees, and contributes to maintaining administrative functions of the program. This position will be the lead trainer for the YHC Code White Response team and provide onsite training and support for YHC's personal safety response system (PSRS).
Knowledge, skills and abilities required:
- Excellent knowledge of principles for personal safety, security protocols relevant to an acute care setting, and de-escalation techniques;
- Excellent knowledge of culture, traditions, social history and economic conditions of Yukon First Nations;
- Ability to provide culturally safe and trauma informed care;
- Ability to work with all people and develop and maintain effective interpersonal relationships;
- Knowledge of the paging systems, telephone consoles, personal response safety systems and equipment;
- Knowledge of Microsoft Office Suite, data systems;
- Outstanding oral communication skills and excellent written skills;
- Ability to utilize key program software including complete Security Incident Reports, Security Condition Reports, and maintain a log book;
- Excellent knowledge of communication and engagement strategies, methods and practices;
- Good analytical, problem solving and evidence-based, decision-making skills;
- Strong leadership and interpersonal skills with the ability to model appropriate behaviour and influence others to work effectively as a team;
- Excellent engagement and group facilitation skills;
- Strong organizational, coordination, and time-management skills;
- Ability to exercise tact and diplomacy when dealing with all of our people, partners and stakeholders;
- Ability to work as part of an interdisciplinary healthcare team;
- Ability to be self-directed, take initiative, be assertive, and prioritize workload;
- Ability to deal with a variety of highly stressful situations;
- Ability to think independently, accept responsibility, work with considerable independence, and operate with minimal direction;
- Ability to demonstrate sound judgment and reliability;
- Knowledge and ability to apply emergency disaster response skills;
- Ability to facilitate educational sessions on code white response and de-escalation skills;
- Knowledge of collective agreements, Yukon Acts and Regulations, and Labour Standards.
The successful applicant will have Standard First Aid with Level C CPR/AED, a valid Yukon Class 5 Driver’s License with a clear driving abstract, and the successful completion of Yukon Hospital’s Healthcare Officer Training (offered post-hire). A clean criminal record check, including a vulnerable sector check, is required, along with a secondary school diploma or GED. The applicant must also be bondable. Experience in facilitating training/education and a minimum of 6 months supervisory experience are required. Coursework in Healthcare Security and trauma-informed care, as well as proficiency in languages other than English and French, would be considered assets. Additional experience in a healthcare setting, working with high-risk populations, and working from a trauma-informed perspective would also be considered assets. Familiarization with Yukon First Nations languages would be considered an asset.
Incentives:
- Comprehensive Benefits Package
- Pension Plan
- Generous Vacation Time
- Relocation Allowance
- Yukon Bonus
- On-site Gym
- Free Parking
Closing Date: 4:00pm November 5, 2025
About Yukon Hospital Corporation
We are a family of acute care hospitals focused on delivering safe and excellent care to all Yukoners, closer to home, at our facilities in Whitehorse, Dawson City and Watson Lake. Our comprehensive health services set a high standard of care in our territory and are models of care both nationally and internationally. Our community of more than 500 health care providers, professionals and medical staff are passionate about and strive to provide the best care every time.
Whitehorse General Hospital is Yukon's primary acute care centre, providing a full range of care, including 24/7 emergency care, inpatient and ambulatory care, surgical services, cancer care, visiting specialists clinics, therapy and lab services, and advanced diagnostic imaging.
Dawson City Community Hospital and Watson Lake Community Hospital allow many Yukoners to receive care closer to home through access to 24/7 emergency care, inpatient and ambulatory care as well as many lab and diagnostic imaging services.