Job Title: ​Licensed ​Insolvency Counsellor​

Location: ​​​Remote​​

Reports To (Title): ​​​​Manager, Treasury Services

Job Summary

​​The Insolvency Counsellor supports clients in their financial recovery by assessing their needs and providing tools and knowledge through mandated counselling sessions. This role is responsible for delivering insolvency counselling in accordance with the Bankruptcy and Insolvency Act (BIA), helping clients understand financial management, credit rebuilding, and long-term financial wellness. The role requires strong interpersonal skills, empathy, and the ability to manage a high volume of client sessions while maintaining compliance and documentation standards​

Key Accountabilities

Accountability 1: ​Insolvency Counselling​

​​Build trust and rapport with clients through phone and video counselling sessions.

​Deliver BIA-mandated financial counselling to support client rehabilitation.

​Conduct first counselling session focused on money management, spending habits, and financial warning signs.

​Conduct second counselling session focused on financial goal setting, credit use, and rebuilding credit.

​Evaluate client needs and provide referrals to external resources when necessary.

​Maintain a daily caseload of at least 8 counselling sessions.

​Schedule and manage second counselling sessions.

​E-file all required documentation in a timely and accurate manner.​

Accountability 2: ​Compliance & Documentation​

​​Ensure adherence to internal policies, procedures, and best practices.

​Align counselling practices with OSB and CAIRP ethical and professional standards.

​Maintain accurate records and documentation in accordance with BIA requirements.

​Professional Development requirement (OSB Directive 1R8 par. 28), 3.5 h every two years​

Accountability 3: ​Collaboration & Client Support​

​​Provide counselling services across all provinces serviced by B+S.

​Collaborate with Financial Wellness Partners and other team members to support client outcomes.

​Promote BSI’s culture, values, and commitment to diversity and inclusion.​

This job may also be required to complete other duties as assigned.

Value to the Organization

Rank Contributes To Key Performance Indicators

​​People Come First​ ​​Client satisfaction, average response time to client inquiries within a set period of time​

​​Committed In Heart and Mind​ ​​Participation in team discussions on process improvement or client experience enhancements​

​​Do The Right Thing​ ​​98% accuracy in file documentation​

​​Succeed Together​ ​​90% attendance at team meetings​

​​Own It​ ​​80% of e-filing completed within 24 hours​, 95% within 48 hours

​​Find A Better Way​ ​​Completion of professional development requirement​

Communication & Working Relationships

Internal Interactions

Key Departments Suggested Roles Examples of Interaction

​​Admin​

​​Financial Wellness Partner ​

​​Counsellors refer clients to their FWP to determine file status and settle outstanding issues; direct communication may be required ​

​​​LIT​​ ​​LIT​ ​​Refer to LIT in the event of session complexity or to escalate client concerns ​

Counselling

Counselling Coordinator

Maintain contact with the co-ordinator to ensure daily, weekly and monthly session schedule is current, and to communicate availability for last minute or one-off session scheduling

IT IT and CRM owners Collaboration on the systems used by counsellors to ensure alignment between the tech and the needs of the team

External Interactions

Key Groups Examples Examples of Interaction

​​Clients​

​​Clients in bankruptcy or proposal administrations​

​​Provide one-on-one counselling sessions as required by OSB Directive 1R8, and offer guidance on budgeting and credit rebuilding, ensuring a supportive and professional client experience​

Education & Experience

Education

Minimum required level of education and technical professional qualifications, licenses, or certifications/designations:

​​Secondary school (high school or equivalent)​ plus either 30 credit hours or post-secondary coursework in a degree/diploma program, or 3 years of relevant work experience supporting and LIT or registered BIA counsellor

​​Completion of CAIRP’s Practical Course on Insolvency Counselling (PCIC)

​Minimum of 50counselling sessions delivered, under supervision​

Preferred level of education and specialty/discipline: ​​Post-Secondary Diploma in a related field.​

Experience

Minimum number of years required: ​​2–3 years​

Preferred type/area of experience or other specifics:
​​​Experience as an Insolvency Counsellor.

​Experience with insolvency software and procedures.

​Proficiency in Microsoft Office Suite and ability to learn new systems.

​Strong presentation, communication, and interpersonal skills.

​Ability to manage a structured workload and meet daily counselling targets.

​Strong attention to detail and documentation accuracy.​​

Please note, minimums maybe calculated in combinations of education and experience.

Internal Career Development

Potential Career Journeys Examples of Job Titles

​​​Option 1 - Admin​​ Financial Wellness Partner (Proposals) Financial Wellness Partner (Bankruptcy)

​​​Option 2 - Sales​​ Insolvency Advisor ​​Sr. Insolvency Advisor​

​​Option 3 – RC/LIT​ RC ​​LIT​

Employees can review other relevant job descriptions for information on skills to grow and helpful qualifications to have when exploring other internal career journeys with B+S.

Competencies

Core Competencies

Core Competency Level

Accountability ​2: Continual​

Adaptability ​​2: Continual​

Communication ​​2: Continual​

Service Orientation ​​3: Preventive​

Teamwork ​​3: Preventive​

Functional Competencies

Functional Competency Level

​​Planning and Organizing​ ​3: Preventive​

​​Results Orientation​ ​​2: Continual​

​​Independence​ ​​3: Preventive​

​​Emotional Intelligence​ ​​3: Preventive