Associate Director, Managed Device Solutions
About the role
Union/Affiliation:
Administrative and Professional Staff (APSA)
Pay range:
$116,061 to $138,495 annually
SFU Department Descr:
IT Services
Position Grade:
14
of openings:
1
Biweekly Hours:
72
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Client Services department provides essential IT support and services for the university community, ensuring smooth operation of the service desk, managed devices, and learning space technology. We drive operational excellence by aligning our services with SFU’s strategic initiatives, supporting education, research, and community engagement. Through innovative technology solutions, we enhance user experiences and foster collaboration across the university. We prioritize customer service, continuous improvement, and teamwork, creating a dynamic environment where staff are empowered to take ownership and deliver exceptional support to SFU’s diverse community.
About the Role
The Associate Director, Managed Devices, leads the strategic design, engineering, and lifecycle management of the university’s managed device ecosystem. The role is responsible for establishing institutional standards, driving adoption, and ensuring seamless integration of hardware and enterprise tools. The Associate Director collaborates with distributed IT teams and oversees operational support through a dedicated team, ensuring consistent, secure, and high-quality service delivery. The role also develops key performance indicators (KPIs) and champions continuous improvement to enhance the end-user experience and support institutional goals.
Full
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.
Associate Director, Managed Device Solutions
About the role
Union/Affiliation:
Administrative and Professional Staff (APSA)
Pay range:
$116,061 to $138,495 annually
SFU Department Descr:
IT Services
Position Grade:
14
of openings:
1
Biweekly Hours:
72
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Client Services department provides essential IT support and services for the university community, ensuring smooth operation of the service desk, managed devices, and learning space technology. We drive operational excellence by aligning our services with SFU’s strategic initiatives, supporting education, research, and community engagement. Through innovative technology solutions, we enhance user experiences and foster collaboration across the university. We prioritize customer service, continuous improvement, and teamwork, creating a dynamic environment where staff are empowered to take ownership and deliver exceptional support to SFU’s diverse community.
About the Role
The Associate Director, Managed Devices, leads the strategic design, engineering, and lifecycle management of the university’s managed device ecosystem. The role is responsible for establishing institutional standards, driving adoption, and ensuring seamless integration of hardware and enterprise tools. The Associate Director collaborates with distributed IT teams and oversees operational support through a dedicated team, ensuring consistent, secure, and high-quality service delivery. The role also develops key performance indicators (KPIs) and champions continuous improvement to enhance the end-user experience and support institutional goals.
Full
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.