About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Vendor Account Manager – Cabin Services, this position is responsible to monitor cabin services performance for international and B stations to ensure they meet service level agreements ( SLAs) and commercial standards. The role will be key in developing key performance indicators (KPIs), processes and reports to track performance and provide improvement recommendations.
Responsibilities:
- Liaise with 3rd party vendors in regular review of contractual agreements that our standards are met.
- Monitor out station performance and cabin services operations worldwide.
- Ensure that vendors meet the Service Level Agreement’s requirements and performance expectations.
- Identify process improvements and provide recommendations to reporting manager
- Identify performance issues on cabin services and work with Station Managers to meet standards
- Develop KPIs and processes to improve performance
- Review vendor invoices for the Cabin organization including the review and verification of supplier invoices.
- Attend production/operations conference calls and provide status of third-party performance.
- Provide routine weekly and monthly performance reports on services, as well as ad hoc reports required to support the business.
- Review the Cabin Services grooming program for new stations, third party, new fleet introductions and aircraft modifications.
- Identify best practices for out stations
- When required, perform reviews at out stations on Cabin services performance
- When needed, act as a supporting manager in the operation and assist with operational requirements, projects, or emergency situations.
Qualifications
- Certification from an accredited college or university in Aircraft / Business / Administration, or equivalent.
- Minimum 5 years relative experience in operation, training, process development, communications in an airline environment.
- Strong communication skills with the demonstrated ability to lead motivate and develop personnel to achieve operational objectives within a multi-disciplinary organization.
- Familiar with Transport Canada aviation regulations and norms (an asset)
- Strong orientation towards change management and focused on measurable results.
- Familiar with Health Canada regulations and norms (an asset)
- Demonstrated capability to carry out projects independently to their successful completion within the budgeted time and cost.
- Ability to engage, motivate, and facilitate a cross-functional work team to achieve objectives.
- Must possess excellent and demonstrable project management skills and experience in delivering large projects.
- Demonstrated experience in cost/benefit tracking and strong analytical skills.
- Fully proficient with Microsoft Office software (i.e., Word, Excel, PowerPoint), and use of the internet.
- Excellent analytical abilities, strong interpersonal and communication skills
- Excellent verbal and written communication skills in English and French.
- Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours.
- Knowledge and understanding of communications practices, tools and techniques is a plus.
- Advanced writing and editing skills.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environement.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Vendor Account Manager – Cabin Services, this position is responsible to monitor cabin services performance for international and B stations to ensure they meet service level agreements ( SLAs) and commercial standards. The role will be key in developing key performance indicators (KPIs), processes and reports to track performance and provide improvement recommendations.
Responsibilities:
- Liaise with 3rd party vendors in regular review of contractual agreements that our standards are met.
- Monitor out station performance and cabin services operations worldwide.
- Ensure that vendors meet the Service Level Agreement’s requirements and performance expectations.
- Identify process improvements and provide recommendations to reporting manager
- Identify performance issues on cabin services and work with Station Managers to meet standards
- Develop KPIs and processes to improve performance
- Review vendor invoices for the Cabin organization including the review and verification of supplier invoices.
- Attend production/operations conference calls and provide status of third-party performance.
- Provide routine weekly and monthly performance reports on services, as well as ad hoc reports required to support the business.
- Review the Cabin Services grooming program for new stations, third party, new fleet introductions and aircraft modifications.
- Identify best practices for out stations
- When required, perform reviews at out stations on Cabin services performance
- When needed, act as a supporting manager in the operation and assist with operational requirements, projects, or emergency situations.
Qualifications
- Certification from an accredited college or university in Aircraft / Business / Administration, or equivalent.
- Minimum 5 years relative experience in operation, training, process development, communications in an airline environment.
- Strong communication skills with the demonstrated ability to lead motivate and develop personnel to achieve operational objectives within a multi-disciplinary organization.
- Familiar with Transport Canada aviation regulations and norms (an asset)
- Strong orientation towards change management and focused on measurable results.
- Familiar with Health Canada regulations and norms (an asset)
- Demonstrated capability to carry out projects independently to their successful completion within the budgeted time and cost.
- Ability to engage, motivate, and facilitate a cross-functional work team to achieve objectives.
- Must possess excellent and demonstrable project management skills and experience in delivering large projects.
- Demonstrated experience in cost/benefit tracking and strong analytical skills.
- Fully proficient with Microsoft Office software (i.e., Word, Excel, PowerPoint), and use of the internet.
- Excellent analytical abilities, strong interpersonal and communication skills
- Excellent verbal and written communication skills in English and French.
- Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours.
- Knowledge and understanding of communications practices, tools and techniques is a plus.
- Advanced writing and editing skills.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environement.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.