Virtual Customer Service Representative - Canada Proper
Top Benefits
About the role
Virtual Customer Service Representative
Job Details
Description
IKS Health is hiring Virtual Customer Service Representatives. This is a full-time, remote position; however, there is a mandatory 4-week training program at our Toronto office, located at 7501 Keele St, Unit 305, Concord, Ontario L4K 1Y2. This training will be held Monday through Friday, from 8 AM to 5 PM. Upon successful completion of the training program, the position will be remote.
About IKS Health
Position Overview
This position requires the ability to professionally handle inbound and/or outbound calls about patient concerns with their billing statement of a healthcare nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse organization.
Responsibilities:
Communicates with patients via inbound and outbound phone calls
Provides knowledgeable answers to questions regarding medical bills and accounts
Understands and adheres to all regulatory compliance areas, policies, and procedures (including HIPAA and compliance requirements)
Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs and handles each situation accordingly
Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
Qualifications
Required:
Excellent organization, customer service, and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
Experience working with Electronic Medical Record systems
Problem-solving skills, good judgment, attention to detail, and follow-through are a must
Ability to multi-task and work within multiple systems at the same time
Able to work with little to no supervision
Preferred:
Experience in customer service (1 year)
Patient contact center (call center) experience (1 year)
Experience working with Electronic Medical Record systems (1 year)
Job Type: Full-time, Remote
Mandatory, on-site, comprehensive 4-week training program in our Toronto headquarters. Must be available full-time Monday through Friday for this training.
Compensation and Benefits: The base salary range for this position is $19hr, plus incentive, per year. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Dental care
- Paid time off
- Vision care
- Work from home
Work Location: Remote
About AQuity Solutions
Headquartered in Cary, NC, AQuity provides solutions for 21 of the Top 25 and over half of the Top 250 Health Systems in the United States. AQuity employs over 7,500 virtual scribe and medical transcription document capture specialists, medical coders, coding and billing auditors, and interim management professionals across the United States, India, Australia, Canada, and the U.K. With over 40 years of experience in solutions for healthcare, AQuity is recognized year after year by KLAS and Black Book as a leading vendor in multiple disciplines. AQuity is privately held. https://aquitysolutions.com.
Virtual Customer Service Representative - Canada Proper
Top Benefits
About the role
Virtual Customer Service Representative
Job Details
Description
IKS Health is hiring Virtual Customer Service Representatives. This is a full-time, remote position; however, there is a mandatory 4-week training program at our Toronto office, located at 7501 Keele St, Unit 305, Concord, Ontario L4K 1Y2. This training will be held Monday through Friday, from 8 AM to 5 PM. Upon successful completion of the training program, the position will be remote.
About IKS Health
Position Overview
This position requires the ability to professionally handle inbound and/or outbound calls about patient concerns with their billing statement of a healthcare nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse organization.
Responsibilities:
Communicates with patients via inbound and outbound phone calls
Provides knowledgeable answers to questions regarding medical bills and accounts
Understands and adheres to all regulatory compliance areas, policies, and procedures (including HIPAA and compliance requirements)
Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs and handles each situation accordingly
Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
Qualifications
Required:
Excellent organization, customer service, and communication skills
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
Experience working with Electronic Medical Record systems
Problem-solving skills, good judgment, attention to detail, and follow-through are a must
Ability to multi-task and work within multiple systems at the same time
Able to work with little to no supervision
Preferred:
Experience in customer service (1 year)
Patient contact center (call center) experience (1 year)
Experience working with Electronic Medical Record systems (1 year)
Job Type: Full-time, Remote
Mandatory, on-site, comprehensive 4-week training program in our Toronto headquarters. Must be available full-time Monday through Friday for this training.
Compensation and Benefits: The base salary range for this position is $19hr, plus incentive, per year. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Dental care
- Paid time off
- Vision care
- Work from home
Work Location: Remote
About AQuity Solutions
Headquartered in Cary, NC, AQuity provides solutions for 21 of the Top 25 and over half of the Top 250 Health Systems in the United States. AQuity employs over 7,500 virtual scribe and medical transcription document capture specialists, medical coders, coding and billing auditors, and interim management professionals across the United States, India, Australia, Canada, and the U.K. With over 40 years of experience in solutions for healthcare, AQuity is recognized year after year by KLAS and Black Book as a leading vendor in multiple disciplines. AQuity is privately held. https://aquitysolutions.com.