**Requisition #:**26-0033

**Location:**Kitchener

**Department:**Campus Administration

**Payband:**G

Starting Rate:$32.49

Payband Range:$32.49 - $37.66

**Hours/Week:**24

**Posting Date:**Friday, March 13, 2026

**Closing Date:**Sunday, March 29, 2026 at 11:59 PM EST

**Vacancy Type:**Support Staff - Part-time Regular

##Position Summary

Support Staff Regular Part-time, replacement position

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The Test Centre Officer works as an integral member of the front-line customer service team, providing support to all internal and external testing stakeholders that use services in the Test Centre. The incumbent is hands-on in delivering day-to-day service activities in a high volume, secure, professional, and integrity-based environment. This position works closely and collaboratively with the team in the Test Centre to ensure consistency and effective workflow processes.

Successful candidates will be required to conduct work on-site five days per week, Monday to Thursday, 9:00 a.m. to 3:30 p.m. at the Doon campus located at 299 Doon Valley Dr. in Kitchener. The Test Centre Officer will be scheduled for 24 hours per week.

##Responsibilities

Service delivery

• Handles a high volume of individualized stakeholder inquiries related to processes and scheduling tests
• Provides timely and accurate information and direction to a widely diverse group of stakeholders in a front-facing customer service environment
• Acts as the first point of contact, providing information and assistance for make-up, apprenticeship, professional designation, language, accommodated and pre-assessment tests
• Assesses inquiries and makes decisions regarding the nature and immediacy of needs and problem-solves urgent/timely situations and crises
• Supports the development and continuous improvement of workflow processes with fellow team members
• Facilitates invigilation of tests on a rotation with other team members for coverage
• Monitors Test Centre email and voicemails in collaboration with other staff to ensure service levels are met
• Liaises with other college departments and staff as required to clarify service delivery for stakeholders
• Shares responsibility for pre-test and post-test administration of materials for all testing types
• Escalates issues of concern to the manager

Administration and communications

• Primary contact for communications related to a specific type of testing as determined by the manager based on activity cycles and demand (i.e. Make-up Testing, Apprentice Exemptions, External Testing, Pre-Assessment Testing, Group External Testing, and Accommodated Testing)
• May be assigned as an administrator, vendor, stakeholder, and primary point of contact for the correlated testing platforms to ensure smooth testing processes such as registrations, materials downloads, and reporting
• Tracks statistics, sets draft schedules, invoices clients, and follows up with external testing vendors
• Assists with updating communication and departmental documentation, including manuals, quick reference guides, websites, standard operating procedures, etc.
• Assists the Manager by providing support to invigilation teams as required
• Assists the Manager with the creation of a weekly draft schedule of additional staff for the Manager's final approval
• Coordinates with other college employees as required for technical assistance, including the Test Centre Technology Officer and Information Technology staff
• Assists with resources setup (tablets), peak week support (e.g. final exams), orientation activities, and technology updates

##Qualifications

• Two-year diploma in Office Administration, Business Administration, or related field of study
• Minimum two years of experience in a high-volume office environment in a front-facing customer service role
• Well-developed customer service skills to support diverse stakeholder profiles and needs
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to reach an agreement, build and maintain relationships and exercise tact, confidentiality, and diplomacy
• Ability to deliver exceptional customer service, anticipate customer needs, and respond and make appropriate decisions within the scope of the role
• Excellent organizational skills and ability to multitask
• High level of computer literacy and the ability to adapt to changing technology tools
• Good judgement, strong problem-solving, and decision-making abilities
• Collaborative team member with dedication to a teamwork environment

#LI-POST

#LI-ONSITE

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.