Position: Data Analyst, Asset Management Transformation (BMC Helix)
Client: Public Sector
Location: Remote
Duration: Six Months (Potential for extension)
Language: English
Security Clearance: N/A

Background: Our public sector client requires a Senior Data Analyst to provide analytical, technical, and transformation support to enable the modernization of the client services asset management environment. The resource will help transition asset data from a homegrown system to BMC Helix, ensuring accurate, real-time visibility into all asset information. This initiative will enhance data-driven decision-making, improve operational efficiency, and align asset management practices with ITIL standards across client service operations.

Qualifications:

• Strong analytical and data management skills with hands-on experience in data migration, transformation, and visualization.

• Proficiency in BMC Helix or equivalent ITSM/ITAM platforms.

• Deep understanding of ITIL Asset & Configuration Management processes.

• Advanced proficiency in SQL, Excel, Power BI, or Tableau for analytics and reporting.

• Demonstrated ability to work across multi-disciplinary teams and adapt to evolving project priorities.

• Excellent written and verbal communication skills, capable of translating complex data concepts into actionable insights.

• Highly collaborative, innovative, and resilient—comfortable experimenting and learning through iteration.

• Bachelor's degree in Data Analytics, Computer Science, Information Systems, or related discipline.

• 7-10 years of experience in data analysis or asset management transformation projects (public sector preferred).

• Experience with large-scale data migration and system modernization programs.

• Certification or training in ITIL Framework.

Expected Tasks:

• Development of a data governance and process alignment framework compliant with ITIL standards.
• Documentation of data flows, process maps, and optimization recommendations.
• Successful migration of asset data from legacy systems to BMC Helix with validated accuracy and completeness.
• Delivery of real-time dashboards and reports enabling operational and executive decision-making.
• Contribution to change enablement and user readiness materials to facilitate smooth adoption.
• Data Migration and Quality Management
  • Analyze, cleanse, validate, and migrate legacy asset data into BMC Helix.
  • Develop data mapping models, reconciliation scripts, and verification reports to ensure accuracy, consistency, and completeness.
  • Support ongoing data audits and integrity checks during and after the migration.
• Process and Standards Alignment
  • Assess current asset management practices and identify gaps against ITIL Asset and Configuration Management standards.
  • Recommend process improvements and assist in defining governance models that support data accuracy and operational transparency.
• Business and Technical Analysis
  • Work with stakeholders to document data relationships, dependencies, and reporting metrics.
  • Translate business requirements into technical specifications for data modeling, integration, and analytics.
• Change Support and Enablement
  • Collaborate with internal and external teams to communicate data and process changes effectively.
  • Support training materials, workshops, and documentation to ensure adoption of BMC Helix and new asset management workflows.
• Analytical and Experimental Problem-Solving
  • Identify data anomalies, dependencies, and performance challenges; propose practical, tested solutions.
  • Embrace an agile, experimental mindset to test and refine recommendations based on outcomes.
• Continuous Improvement and Reporting
  • Develop and maintain dashboards and visual reports (e.g., Power BI, Tableau) to support real-time asset visibility.
  • Provide ongoing recommendations to enhance asset tracking, lifecycle management, and reporting accuracy.
• Collaboration and Communication

  • Work collaboratively with IT, operations, and business stakeholders to ensure data alignment and understanding.

  • Clearly communicate findings, risks, and dependencies to transformation leads and program management.

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**Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada**