Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Security, Level A

Job Title

Security Communications Coordinator

Department

UBCO | Dispatch | Campus Security

Compensation Range

$6,747.50 - $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

August 21, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

JOB SUMMARY

Security Communications Coordinators in Campus Security maintains oversight of alarm systems, access control and Closed Circuit Television (CCTV) in support of campus security and acts as liaison with other University Departments and emergency services. Security Communications Coordinators efficiently address inquires in a professional manner, helping to ensure the safety and security of UBC Okanagan campus faculty, staff, students and visitors as well as University property.

ORGANIZATIONAL STATUS

Reports directly to the Manager, Communications and patrol with UBC Okanagan Campus Security.

WORK PERFORMED

Coordinates communication with respect to security activities:

• Operates and controls the 24/7 communications network for day-to-day issues that may include, but is not limited to: security, parking, facilities management, Safe Walk, Blue Phone, residences, and all campus buildings and properties.
• Controls the 24/7 communications network, acts as liaison with local emergency services such as RCMP, Ambulance, Fire Department, and/or all University Departments and contacting appropriate UBC authorities and administrators in the event of an emergency.
• Controls, assesses and analyzes numerous computer databases for information and relays as needed to the appropriate departments, authorities and persons.
• Conducts regular systems integrity checks according to established protocols and deals with outcomes.

Supervises and oversees the contract security workers ensuring they respond and give proper assistance to the campus as needed:

• Receives complaints, dispatches issues to appropriate personnel and documents in accordance with policies and procedures.

• Investigates complaints, reports, makes recommendations for outcomes and follows up on issues both remotely and in-person if necessary.

• Responds to critical and emergent situations and assist as required, including but not limited to fire response, mechanical building issues, student misconduct, police incidents, administering first-aid and/or CPR/AED/oxygen therapy as required. Including occupational first-aid in accordance with Work Safe BC regulations.

• Provides oversight in the field for patrols and incident response to ensure compliance with contract, best practices, and assist in completion of their duties as required.

• Operates security systems including CCTV, intrusion alarm systems, Access Control Systems and dispatching Campus Security personnel.

Ensures appropriate documentation is completed as per regulations:

• Coordinates and maintains logs, various reports (Incident Reports) and other information records.
• Provides direction, training and feedback to contracted security workers with respect to required documentation.

Participates in inter-departmental initiatives with an eye to sharing information and ideas from a safe and secure campus perspective.

Anticipates short notice call outs to fill shift coverage requests.

Performs other related duties as required.

CONSEQUENCE OF ERROR

Prioritizes and uses judgment related to the communication of information in accordance with established policies and procedures; inappropriate communication may impact service provided by others. Must be able to effectively plan and/or problem solve through use of policy and procedures, resolving issues with thoughtful resources using the systems reliability and technologies to conduct operational services to keep the campus users safe and secure.

Precedents and procedures are not always present in the role. While a portion of each task is or may be documented, many unique or exceptional circumstances occur which have to be proactively resolved. It is in these situations where the incumbent must concentrate, and have excellent problem solving skills to complete the task.

Decisions made and actions taken could have adverse affects on the culture, environment and staff morale within campus Security subsequently affecting the overall operations of the department and its relations with other agencies and the UBC Okanagan campus departments.

SUPERVISION RECEIVED

Report directly and works under the supervision of the Security Managers, while working with little direct supervision, it is expected to execute mutual agreed to objectives while providing regular process and performance reports.

SUPERVISION GIVEN

Manages the day-to-day operations and provides leadership and direction to the contracted security services. Supervises any delegated task or operational requirement received from the Security Manager(s) and/or Associate Director of Campus Security.

QUALIFICATIONS

• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Minimum

• Undergraduate degree in Criminology, or Psychology or the equivalent.
• Minimum of two years of experience in security and personnel administration.

Preferred

• A valid Basic Security Training certificate (level I and II), and Occupational First Aid Level I are preferred.
• Must have a valid class 5 driver's license.
• Experience in security, training, office and staff management.
• Ability to work effectively independently and in a team environment.
• Ability to gather, record, and organize information with accuracy and attention to detail.
• Effective written communication, including the thorough documentation of incidents through accurate report writing.
• Ability to respond appropriately to inquiries on the phone and in writing, and make appropriate referrals.
• Ability to communicate in a clear, attentive, and polite manner.
• Ability to listen actively and attentively, and obtain clarification as required.
• Ability to communicate efficiently using a standard security radio system.
• Ability to provide quality service to members of the community in a courteous, patient manner.
• Ability to perform word processing and data entry efficiently and effectively.
• Ability to operate a computerized phone system and other standard office equipment.
• Ability to determine the nature and urgency of inquiries and issues, and prioritize appropriately.
• Ability to remain calm, effective, and safe in emergency or crisis situations.
• Ability to approach interactions with an awareness of sensitive issues and maintain confidentiality as required by statute and policies.
• This position will work a modified workweek that includes 12 hour shifts with no off-site scheduled breaks.