Position Summary:

We are currently seeking a reliable, motivated Warehouse & Customer Service Associate to join our growing team at the Courtenay location. In this dual role, you will ensure our warehouse operates safely and efficiently while providing top-tier service to our customers.

The ideal candidate will assist with organizing inventory, picking and shipping orders, making local deliveries, and handling customer inquiries regarding pricing, products, and availability.

Key Responsibilities

Warehouse:

Order Picking: Accurately pick customer and interbranch orders, double-checking for precision prior to shipment.

Receiving: Safely unload inbound trucks/trailers, stage goods in the receiving lane, and verify counts and product quality.

Inventory Management: Efficiently put away products across all racking levels using appropriate material handling equipment.

Maintenance: Maintain a clean, organized, and safe warehouse environment, performing other duties as assigned by the manager.

Customer Service & Delivery:

Front-Line Support: Professionally handle phone calls, emails, and walk-in counter customers.

Problem Solving: Provide best-in-class service to resolve customer inquiries regarding pricing, availability, and orders in a timely manner.

Local Delivery: Organize and load orders into a company/own vehicle and execute timely deliveries to local clients.

Safety Compliance: Strict adherence to safety protocols, including the consistent use of required Personal Protective Equipment (PPE).

Other duties, such as organizing shelves, cleaning the warehouse, and other tasks as assigned by the manager.

Qualifications:

Experience: Previous warehouse or industrial counter sales experience is an asset, but we are willing to train the right candidate.

Licensing: Must possess a valid Driver’s License and be willing to provide a current driver’s abstract.

Physical Demands: Must be physically fit and capable of comfortably lifting up to 50 lbs.

Equipment: Forklift experience or certification is highly beneficial.

Attributes:

Strong work ethic with the ability to thrive in a fast-paced environment.

Positive attitude, excellent communication skills, and a team-first mindset.

Strong attention to detail with a proven ability to multitask.

Highly motivated to learn our diverse product lines and grow with the company.

What We Offer:

Competitive Salary

Employee Incentive Program

Career growth opportunities

Comprehensive Group Benefit Package

Employee & Family Assistance Program

Matching Pension Program

Generous time off

Company Overview

The Fastener Group (“TFG”) is a Canadian-owned, market-leading seller of fasteners, tools, safety gear, and other related accessories and has been serving customers in the construction industry, oil and gas, government, and heavy industries since 1979. TFG stands as one of Western Canada’s largest fastener and accessory sellers, spanning from Manitoba to British Columbia.

The Fastener Group is a fair and inclusive employer dedicated to diversity. We welcome applications from all qualified candidates without discrimination based on race, colour, religion, sex, national origin, age, disability, protected veteran status, or any other legally protected factors. Accommodations are available upon request if you require them during the recruitment process.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.