Top Benefits
4-day workweek, flexible hours, unlimited PTO
100% paid medical, dental, vision insurance
Remote-first location policy
About the role
Who you are
- 5-7+ years of experience in sales or account management. Candidates must have experience in ecommerce, fintech, or payment technology sectors
- Passion for serving as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
- You make deep, meaningful connections with your customers, whether spending hours on the phone, creating unique approaches to solving their toughest challenges, or understanding their business inside and out
- Commercially and growth-oriented - you know how to dive into numbers to analyze value and can handle complex negotiations around value
- Avid learner, praised by others for your drive to ask exceptional questions and continue learning
- You love technology and want to work with a team on the cutting edge of making commerce instant, consistent, and trusted
What the job involves
- Bolt is hiring a Sr. Account Manager to help manage our Mid Market, Upper Mid-Market, and Strategic segments of merchants
- This individual will be responsible for training, driving product adoption, merchant retention, and most importantly, revenue growth
- This cross-functional role will require excellent strategic planning, stakeholder management, and executive-level influence to ensure your merchants continue to get value from Bolt
- Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months
- Manage Mid-Market, Upper Mid-Market, and Strategic accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and set the stage for expansion
- Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation
- Partner with internal teams (professional services, support, product, engineering, sales) to manage the overall success of the merchant
- Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and your merchants
- Standard Account Management responsibilities including identifying growth opportunities that drive Bolt revenue, conducting quarterly business reviews, monitoring merchant health, managing escalations, and achieving KPIs
- Problem solve issues for your portfolio, whether that requires bringing in an SME or developing a workaround to find win-win solutions
Benefits
- Four-Day Workweek, flexible working hours, & unlimited PTO time to promote a healthy work-life balance
- 100% paid coverage of medical, dental, and vision insurance for employees
- Remote First location policy to allow team members to live where they choose
- Work from home stipend to help you succeed in a remote environment
- Early Exercise program to help Bolters maximize the value of their equity
- 401K program to help you invest in your future
- Learning & Development stipend to grow your skills
- Paid parental leave to support you and your family
- 11 paid company holidays per year, 5 additional floating holidays, & your birthday off
About Bolt
Software Development
10,000+
At Bolt, we're building a future where people don’t need to own personal cars to move around safely and conveniently. A future where people have the freedom to use transport on demand, choosing whatever vehicle's best for each occasion — be it a car, scooter, or e-bike.
We're helping over 200 million customers move around in more than 600 cities globally while also supporting more than 4.5 million drivers and couriers to earn a living. The best bit? We're only just getting started.
Read more at bolt.eu
Top Benefits
4-day workweek, flexible hours, unlimited PTO
100% paid medical, dental, vision insurance
Remote-first location policy
About the role
Who you are
- 5-7+ years of experience in sales or account management. Candidates must have experience in ecommerce, fintech, or payment technology sectors
- Passion for serving as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
- You make deep, meaningful connections with your customers, whether spending hours on the phone, creating unique approaches to solving their toughest challenges, or understanding their business inside and out
- Commercially and growth-oriented - you know how to dive into numbers to analyze value and can handle complex negotiations around value
- Avid learner, praised by others for your drive to ask exceptional questions and continue learning
- You love technology and want to work with a team on the cutting edge of making commerce instant, consistent, and trusted
What the job involves
- Bolt is hiring a Sr. Account Manager to help manage our Mid Market, Upper Mid-Market, and Strategic segments of merchants
- This individual will be responsible for training, driving product adoption, merchant retention, and most importantly, revenue growth
- This cross-functional role will require excellent strategic planning, stakeholder management, and executive-level influence to ensure your merchants continue to get value from Bolt
- Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months
- Manage Mid-Market, Upper Mid-Market, and Strategic accounts at Bolt, developing and executing custom account plans and strategies to retain the merchant and set the stage for expansion
- Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation
- Partner with internal teams (professional services, support, product, engineering, sales) to manage the overall success of the merchant
- Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Bolt and your merchants
- Standard Account Management responsibilities including identifying growth opportunities that drive Bolt revenue, conducting quarterly business reviews, monitoring merchant health, managing escalations, and achieving KPIs
- Problem solve issues for your portfolio, whether that requires bringing in an SME or developing a workaround to find win-win solutions
Benefits
- Four-Day Workweek, flexible working hours, & unlimited PTO time to promote a healthy work-life balance
- 100% paid coverage of medical, dental, and vision insurance for employees
- Remote First location policy to allow team members to live where they choose
- Work from home stipend to help you succeed in a remote environment
- Early Exercise program to help Bolters maximize the value of their equity
- 401K program to help you invest in your future
- Learning & Development stipend to grow your skills
- Paid parental leave to support you and your family
- 11 paid company holidays per year, 5 additional floating holidays, & your birthday off
About Bolt
Software Development
10,000+
At Bolt, we're building a future where people don’t need to own personal cars to move around safely and conveniently. A future where people have the freedom to use transport on demand, choosing whatever vehicle's best for each occasion — be it a car, scooter, or e-bike.
We're helping over 200 million customers move around in more than 600 cities globally while also supporting more than 4.5 million drivers and couriers to earn a living. The best bit? We're only just getting started.
Read more at bolt.eu