Top Benefits
About the role
About Savaria – Better Mobility for Life
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. Our vision is to empower people with mobility for life. We achieve this by providing products that improve mobility and access in daily life, and through our drive to build quality products and to be attentive to the needs of our customers.
Savaria employs 2,500 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
Position Summary
The Service Account Coordinator support the daily operations of the service department by coordinating maintenance and service activities, managing customer communications, and ensuring efficient scheduling of field technicians. This role is responsible for handling incoming service requests, organizing technician routes, maintaining accurate customer records, and supporting maintenance contract renewals. The coordinator works closely with customers, technicians, and internal teams to ensure timely service delivery, high customer satisfaction, and smooth administrative operations within the service department.
Work Location:
This is a 100% on-site position at 4350 Autoroute 13, Laval, QC H7R 6E9 (Quebec)
Key Responsibilities
- Answering incoming calls and directing them appropriately.
- Receiving and logging service calls.
- Planning service and maintenance routes for 5 technicians.
- Creating customer files in the accounting system.
- Confirming appointments with customers.
- Following up on quotes for the service department.
- Managing maintenance contract renewals.
- Ordering parts for the service and installation departments.
- Receiving parts for the service and installation departments.
- Entering data following service technician visits and maintaining document records.
- Performing any other related duties as assigned by the immediate supervisor.
Qualifications & Experience
Education & Certification
- High school diploma required; College Diploma or equivalent administrative training is considered an asset.
Experience
- Minimum 1 year of relevant experience in a similar role such as customer service, service coordination, administrative support, or call handling.
- Experience working in a service, maintenance, or field operations environment is considered an asset.
Key Skills
-Bilingual proficiency in French and English (spoken and written) is requiredto effectively communicate with customers and internal teams.
- Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer systems.
- Strong organizational skills with the ability to manage multiple priorities and coordinate schedules.
- Problem-solving mindset with patience and professionalism when addressing customer inquiries or concerns.
- Detail-oriented, resourceful, and able to work independently while supporting a team environment.
Why Work with Us?
- Be part of a global, publicly traded company with a meaningful mission
- Competitive salary with medical and dental benefits.
- Opportunities for learning, development, and career growth
- Work with a collaborative and inclusive team that values innovation and integrity
- Make a difference by helping people access a better quality of life
Diversity, Equity, and Accessibility
Savaria is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all individuals. We value diversity in our workforce and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.
If you require any accommodation during the recruitment process, please let us know. We will work with you to meet your needs in accordance with applicable accessibility laws.
AI & Technology Notice (Recruitment Process): Savaria may use technology tools to support parts of our recruitment process, including video/audio interview recording and secure internal systems to manage applications. Candidate information may be processed through our HR systems (including ADP Workforce Now) to support scheduling, communication, and recruitment workflow.
Interview recordings, where used, are collected for evaluation purposes only and are handled in a secure and confidential manner, in accordance with applicable privacy laws.
Please note that we receive a high volume of applications. Only candidates selected for an interview will be contacted. We sincerely thank all applicants for their interest in Savaria.
Apply Now
If you're ready to take the next step in your career and contribute to something that matters, we encourage you to apply today.
Hiring steps
-
Pre-screening with HR
-
Virtual Interview with hiring manager/ Interview panels
-
In-person Interview and facility tour
-
Background check and offer
Not the right fit? Search for Service Account Coordinator jobs in Laval, QC
About Savaria
Savaria (TSX:SIS) is a global leader in accessibility. We design and build home elevators, commercial and home accessibility lifts, and stairlifts. Our patient care segment offers medical beds, therapeutic surfaces, ceiling track lifts and patient slings for institutional settings and homecare. Savaria employs over 2400 people around the world with 15 manufacturing/distribution facilities to reach markets in North America, Europe, Australia and Asia.
Similar jobs you might like
Top Benefits
About the role
About Savaria – Better Mobility for Life
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. Our vision is to empower people with mobility for life. We achieve this by providing products that improve mobility and access in daily life, and through our drive to build quality products and to be attentive to the needs of our customers.
Savaria employs 2,500 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
Position Summary
The Service Account Coordinator support the daily operations of the service department by coordinating maintenance and service activities, managing customer communications, and ensuring efficient scheduling of field technicians. This role is responsible for handling incoming service requests, organizing technician routes, maintaining accurate customer records, and supporting maintenance contract renewals. The coordinator works closely with customers, technicians, and internal teams to ensure timely service delivery, high customer satisfaction, and smooth administrative operations within the service department.
Work Location:
This is a 100% on-site position at 4350 Autoroute 13, Laval, QC H7R 6E9 (Quebec)
Key Responsibilities
- Answering incoming calls and directing them appropriately.
- Receiving and logging service calls.
- Planning service and maintenance routes for 5 technicians.
- Creating customer files in the accounting system.
- Confirming appointments with customers.
- Following up on quotes for the service department.
- Managing maintenance contract renewals.
- Ordering parts for the service and installation departments.
- Receiving parts for the service and installation departments.
- Entering data following service technician visits and maintaining document records.
- Performing any other related duties as assigned by the immediate supervisor.
Qualifications & Experience
Education & Certification
- High school diploma required; College Diploma or equivalent administrative training is considered an asset.
Experience
- Minimum 1 year of relevant experience in a similar role such as customer service, service coordination, administrative support, or call handling.
- Experience working in a service, maintenance, or field operations environment is considered an asset.
Key Skills
-Bilingual proficiency in French and English (spoken and written) is requiredto effectively communicate with customers and internal teams.
- Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer systems.
- Strong organizational skills with the ability to manage multiple priorities and coordinate schedules.
- Problem-solving mindset with patience and professionalism when addressing customer inquiries or concerns.
- Detail-oriented, resourceful, and able to work independently while supporting a team environment.
Why Work with Us?
- Be part of a global, publicly traded company with a meaningful mission
- Competitive salary with medical and dental benefits.
- Opportunities for learning, development, and career growth
- Work with a collaborative and inclusive team that values innovation and integrity
- Make a difference by helping people access a better quality of life
Diversity, Equity, and Accessibility
Savaria is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all individuals. We value diversity in our workforce and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.
If you require any accommodation during the recruitment process, please let us know. We will work with you to meet your needs in accordance with applicable accessibility laws.
AI & Technology Notice (Recruitment Process): Savaria may use technology tools to support parts of our recruitment process, including video/audio interview recording and secure internal systems to manage applications. Candidate information may be processed through our HR systems (including ADP Workforce Now) to support scheduling, communication, and recruitment workflow.
Interview recordings, where used, are collected for evaluation purposes only and are handled in a secure and confidential manner, in accordance with applicable privacy laws.
Please note that we receive a high volume of applications. Only candidates selected for an interview will be contacted. We sincerely thank all applicants for their interest in Savaria.
Apply Now
If you're ready to take the next step in your career and contribute to something that matters, we encourage you to apply today.
Hiring steps
-
Pre-screening with HR
-
Virtual Interview with hiring manager/ Interview panels
-
In-person Interview and facility tour
-
Background check and offer
Not the right fit? Search for Service Account Coordinator jobs in Laval, QC
About Savaria
Savaria (TSX:SIS) is a global leader in accessibility. We design and build home elevators, commercial and home accessibility lifts, and stairlifts. Our patient care segment offers medical beds, therapeutic surfaces, ceiling track lifts and patient slings for institutional settings and homecare. Savaria employs over 2400 people around the world with 15 manufacturing/distribution facilities to reach markets in North America, Europe, Australia and Asia.