Leah Alexandra Jewelry is looking for a passionate, experienced, and highly organized Retail Store Manager to lead our Vancouver team at our Oakridge Mall location.

We?re seeking a strong leader who thrives in a fast-paced retail environment, is passionate about fashion, jewelry, and customer experience, and has a proven ability to drive operational excellence while developing high-performing teams. This role is ideal for someone who is both people and process-oriented ? balancing sales leadership, team development, inventory management, merchandising, and day-to-day retail operations.

As Store Manager, you will play a key role in maintaining the overall success of the store while embodying the creativity, professionalism, and values of Leah Alexandra Jewelry.

About the Role

As a Retail Store Manager, you will:

• Lead, coach, and inspire a team of 6 to 8 Sales Associates and Spark Technicians across multiple retail locations when needed.
• Oversee all daily store operations, ensuring efficiency, organization, and an elevated customer experience.
• Create and manage staff schedules to ensure proper coverage, productivity, and alignment with business needs and payroll budgets.
• Drive sales performance while motivating the team to achieve individual and store goals.
• Monitor KPIs, conversion, sales trends, and team productivity while implementing strategies for growth and operational improvement.
• Lead by example in customer service, professionalism, leadership, and team culture.
• Build strong client relationships and foster long-term customer loyalty through exceptional service experiences.
• Take ownership of inventory accuracy, stock organization, inventory counts, transfers, replenishment, and loss prevention processes.
• Ensure visual merchandising and store presentation standards consistently reflect the Leah Alexandra brand aesthetic.
• Recruit, hire, onboard, and train new employees while supporting ongoing staff development and performance management.
• Conduct regular team check-ins, coaching conversations, and continued training to maintain strong morale and accountability.
• Manage store communication, operational reporting, and follow-ups with head office and leadership teams.
• Support operational problem-solving and maintain a calm, solutions-oriented approach in a fast-paced environment.
• Stay current with jewelry, fashion, styling, and social media trends to keep the store experience fresh, relevant, and inspiring.
• Support and guide Spark Technicians to ensure consistent service quality and technical standards.

You will also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required.

• This is a full-time, in-person position based at Oakridge Mall in Vancouver, BC.
• Availability to work mall hours, including evenings, weekends, and holidays, is required.
• Flexibility between retail locations may occasionally be necessary.

Key Responsibilities

• Lead and inspire the team to consistently deliver exceptional customer service and sales performance.
• Manage daily store operations including opening/closing procedures, cash handling, task delegation, and operational execution.
• Create weekly staff schedules and manage time-off requests while ensuring strong business coverage and operational efficiency.
• Monitor payroll hours and staffing budgets while balancing productivity and customer service needs.
• Oversee inventory management processes including cycle counts, shipment receiving, transfers, replenishment, inventory accuracy, and loss prevention.
• Collaborate closely with Retail Operations and leadership teams to support company initiatives and operational goals.
• Ensure operational standards, visual merchandising, cleanliness, and store presentation are consistently maintained.
• Train, coach, and support employees through regular feedback, development conversations, and performance management.
• Supp