Reports To: Training Program Manager

Position Summary The Regional Training Lead is responsible for executing training initiatives assigned by the Training Program Manager. This role includes overseeing the preparation, delivery, and evaluation of training programs. The Training Lead will collaborate with corporate, regional, and operational teams to identify training needs, develop strategies, and implement actionable training plans.

The primary focus is on job-specific training for property operations roles, emphasizing practical knowledge and on-the-job skill development. The ideal candidate is a driven professional with a strong passion for talent development, excellent communication skills, and the ability to effectively train and coach in a fast-paced sales and customer service environment.

Responsibilities

• Deliver new hire onboarding training for property employees monthly or as required.
• Provide in-person training on core property management tasks, with virtual options when necessary.
• Coordinate and deliver training initiatives assigned by regional operations leaders, HR Managers, and/or Training Program Manager.
• Provide feedback to Manager and key stakeholders on training, system issues, and user skills.
• Offer ongoing and ad hoc support to all Operations employees as needed.
• Contribute to the development and maintenance of training materials, ensuring accuracy where required.
• Share feedback on employee training participation with learners, their management, and escalate issues as necessary.
• Maintain collaborative relationships with regional employees and key stakeholders in the assigned portfolio.
• Conduct regular touchpoints with key stakeholders to discuss training needs, gather feedback, address issues, and offer solutions.
• Deliver consistent and proactive on-site and in-person training sessions.
• Use the Learning Management Systems to administer and track training requirements, records and completion statuses.
• Identify, communicate, and act on opportunities to enhance training serviced and delivery methods.
• Regularly assess the effectiveness of training delivery methods and programs, and adjust approaches as needed to improve outcomes.
• Where required, travel to external regions for in-person training needs.
• Provide regular training metrics and insights to Operations leadership.
• Track all training requests and efforts.
• Ensure compliance with provincial, federal, and organizational procedures and regulatory requirements related to training mandate.
• Perform other tasks as assigned.

Required Skills

• Strong presentation and facilitation skills, capable of leading interactive workshops and focus groups.
• Proven ability to build strong and collaborative working relationships.
• Proven ability to coordinate schedules and large groups.
• Positive attitude and proactive approach to determining employee training needs.
• Ability to develop training content, such as visual aids, how-to documents, and presentations.
• Strong proficiency in Microsoft Office Suite
• Ability to manage change effectively.
• Passion for assisting others.
• Sales and customer service skills is an asset.

Qualifications

• A minimum of 3 years of experience in corporate training or learning and development.
• Formal training and/or certification in Training and Development an asset (e.g. CTDP)
• Property management experience or similar industry an asset.
• Sales experience is an asset.
• Ability to travel within Western Canada, as needed.
• Valid driver’s license, clean driving record, and reliable, insured personal transportation required.