About the role
Key Responsibilities
- Schedule services and manage customer requests for service changes, ensuring completion in line with company standards.
- Dispatch calls to drivers based on route assignments and driver locations.
- Conduct driver check-ins at the end of each day to ensure all paperwork is accurate and complete.
- Collect, review, and distribute route sheets for proper data entry.
- Collaborate with internal departments to clarify roles and responsibilities in resolving service issues.
- Partner with routing specialists to optimize routes for efficiency.
- Field and respond to incoming calls and emails from customers.
- Troubleshoot and resolve delivery or pickup problems proactively.
- Assist in determining daily driver staffing levels to balance responsiveness and productivity.
- Record and distribute information from drivers to the appropriate departments.
- Communicate regularly with maintenance shop personnel.
- Maintain professional communication via email, phone, and two-way devices.
- Perform additional responsibilities as assigned by the Operations Manager.
Knowledge, Skills & Abilities
- High school diploma required; post-secondary education in logistics, transportation, or related field is an asset.
- 1–2 years of experience in dispatch, transportation, or customer service.
- Strong communication and interpersonal skills with a customer-first approach.
- Proven ability to multitask and prioritize in a fast-paced environment.
- Proficient in Microsoft Outlook, Excel, and Word.
- Advanced computer skills with accurate data entry and typing speed.
- Knowledge of the waste management or transportation industry is an asset.
- Experience with TRUX software preferred; willingness and ability to learn required.
- Ability to work extended hours, including occasional weekends.
- Additional training in transportation, logistics, or customer service (e.g., call center environment) is an asset.
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.
About the role
Key Responsibilities
- Schedule services and manage customer requests for service changes, ensuring completion in line with company standards.
- Dispatch calls to drivers based on route assignments and driver locations.
- Conduct driver check-ins at the end of each day to ensure all paperwork is accurate and complete.
- Collect, review, and distribute route sheets for proper data entry.
- Collaborate with internal departments to clarify roles and responsibilities in resolving service issues.
- Partner with routing specialists to optimize routes for efficiency.
- Field and respond to incoming calls and emails from customers.
- Troubleshoot and resolve delivery or pickup problems proactively.
- Assist in determining daily driver staffing levels to balance responsiveness and productivity.
- Record and distribute information from drivers to the appropriate departments.
- Communicate regularly with maintenance shop personnel.
- Maintain professional communication via email, phone, and two-way devices.
- Perform additional responsibilities as assigned by the Operations Manager.
Knowledge, Skills & Abilities
- High school diploma required; post-secondary education in logistics, transportation, or related field is an asset.
- 1–2 years of experience in dispatch, transportation, or customer service.
- Strong communication and interpersonal skills with a customer-first approach.
- Proven ability to multitask and prioritize in a fast-paced environment.
- Proficient in Microsoft Outlook, Excel, and Word.
- Advanced computer skills with accurate data entry and typing speed.
- Knowledge of the waste management or transportation industry is an asset.
- Experience with TRUX software preferred; willingness and ability to learn required.
- Ability to work extended hours, including occasional weekends.
- Additional training in transportation, logistics, or customer service (e.g., call center environment) is an asset.
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.