Applications Consultant (ServiceNow)
About the role
Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Applications Consultant (ServiceNow)
Bi-Weekly Salary: $3,492.40 - $4,195.52
Division: Application & Consulting Services
Manager: Travis Juffinger
Location: Regina, SK
The Applications Consultant (ServiceNow) coordinates and administers the planning, budgeting, organizing, development, control and implementation of assigned projects and acts as a consultant to other technical staff.
This is a senior developer position, with an emphasis on ServiceNow solution design and architecture, platform integrations, and development across multiple ServiceNow modules.
The position is responsible for all aspects of highly complex assigned projects and applications, including business analysis undertaken with customers. Work is usually performed without direction but is guided by project goals. The position is expected to exhibit original approaches to solve complex and often specialized system development problems. Novel approaches are studied before acceptance, although normally considerable latitude would be given in solving problems.
The position is responsible for training and supervision of less experienced staff and for effective leadership of project teams and/or a recognized expert in one or more I.T. disciplines. There would be a clear understanding of customer requirements, with the position designing and implementing programs to meet customer needs. The position deals with customer and ISM management.
Responsibilities
- Having responsibility for procurement, budgeting and forecasting all aspects of business case development.
- Analyzing requirements, designing, coding, testing and implementing programs from specifications.
- Providing positive leadership to team members and customers.
- Coordinating with other projects to ensure efficient use of resources.
- Monitoring and improving existing systems and developing new systems.
- Assisting in major areas of proposal preparation including hardware and software options and strategies, capacity planning, methodology, application schedules and costs.
- Developing/costing computing technology solutions for complex and diverse client/business needs such as hardware, software, personnel, communications and facilities.
- Estimating programming costs and delivery dates.
- Creating detailed schedules and controlling the production of project deliverables.
- Professionally preparing, presenting and explaining products and services to customers.
- Assisting in the training of customers or ISM staff on the use of computer systems or related topics.
Quién es usted
Qualifications
- University Degree or diploma from a two year program in Computer Science/Data Processing, or an equivalent combination of education, experience and training, plus 7-9 years on one area of business or systems technology.
- In-depth knowledge of computer fundamentals including computer environments and operating systems; system architecture; compile and execution functions; data structures, formats and storage media; and program languages.
- Demonstrated in-depth knowledge of applications software engineering tools and techniques; and structured analysis, design and programming techniques.
- Very good organizational and project management skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.
- Very good oral and written communication skills.
- Demonstrated ability to design, cost and implement solutions, and demonstrate a high degree of originality and ingenuity in devising new approaches.
- Demonstrated leadership and supervisory skills.
- Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
- Demonstrated capacity for increasing responsibility and accountability.
- Skills and abilities acceptable to the client.
Key Skills & Abilities
The following skills and abilities are considered an asset for this position:
-
ServiceNow Certified Application Developer.
-
Certified Implementation Specialist in ITSM
-
Certified ServiceNow Associate System administrator with experience in form configuration, workflow administration, and reporting
-
Experience with ITIL processes and frameworks.
-
Knowledge of Agile development methodologies.
-
Investigative, curious, and creative
-
Ability to lead a team by example
-
Ability to present technical material to varied audiences
-
Excited to learn new material and tackle new problems
-
Solid customer relationship management and interpersonal skills
-
Self-driven and team oriented
-
Experience providing regular maintenance, updates, enhancements, and defect remediation to the ServiceNow ITSM and ITOM platforms
-
Proficiency in JavaScript/AJAX and SQL
-
Hands-on experience developing REST server APIs
-
Good knowledge of HTML, CSS, and Angular
-
Experience with databases, data analysis
-
ITIL foundation certified
-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
About ISM Canada
Providing technology based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl. We have over 48 years of experience in providing IT solutions, with a focus on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector. Our history speaks to a long-standing culture of innovation and providing high value services to our clients. We prioritize learning about our clients and their business to collaborate on the best approach for their unique needs based on their competitive advantage, business model and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.
Applications Consultant (ServiceNow)
About the role
Quiénes somos
En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Función
Position: Applications Consultant (ServiceNow)
Bi-Weekly Salary: $3,492.40 - $4,195.52
Division: Application & Consulting Services
Manager: Travis Juffinger
Location: Regina, SK
The Applications Consultant (ServiceNow) coordinates and administers the planning, budgeting, organizing, development, control and implementation of assigned projects and acts as a consultant to other technical staff.
This is a senior developer position, with an emphasis on ServiceNow solution design and architecture, platform integrations, and development across multiple ServiceNow modules.
The position is responsible for all aspects of highly complex assigned projects and applications, including business analysis undertaken with customers. Work is usually performed without direction but is guided by project goals. The position is expected to exhibit original approaches to solve complex and often specialized system development problems. Novel approaches are studied before acceptance, although normally considerable latitude would be given in solving problems.
The position is responsible for training and supervision of less experienced staff and for effective leadership of project teams and/or a recognized expert in one or more I.T. disciplines. There would be a clear understanding of customer requirements, with the position designing and implementing programs to meet customer needs. The position deals with customer and ISM management.
Responsibilities
- Having responsibility for procurement, budgeting and forecasting all aspects of business case development.
- Analyzing requirements, designing, coding, testing and implementing programs from specifications.
- Providing positive leadership to team members and customers.
- Coordinating with other projects to ensure efficient use of resources.
- Monitoring and improving existing systems and developing new systems.
- Assisting in major areas of proposal preparation including hardware and software options and strategies, capacity planning, methodology, application schedules and costs.
- Developing/costing computing technology solutions for complex and diverse client/business needs such as hardware, software, personnel, communications and facilities.
- Estimating programming costs and delivery dates.
- Creating detailed schedules and controlling the production of project deliverables.
- Professionally preparing, presenting and explaining products and services to customers.
- Assisting in the training of customers or ISM staff on the use of computer systems or related topics.
Quién es usted
Qualifications
- University Degree or diploma from a two year program in Computer Science/Data Processing, or an equivalent combination of education, experience and training, plus 7-9 years on one area of business or systems technology.
- In-depth knowledge of computer fundamentals including computer environments and operating systems; system architecture; compile and execution functions; data structures, formats and storage media; and program languages.
- Demonstrated in-depth knowledge of applications software engineering tools and techniques; and structured analysis, design and programming techniques.
- Very good organizational and project management skills with a demonstrated ability to set and achieve more than one concurrent objective reliably.
- Very good oral and written communication skills.
- Demonstrated ability to design, cost and implement solutions, and demonstrate a high degree of originality and ingenuity in devising new approaches.
- Demonstrated leadership and supervisory skills.
- Good interpersonal skills including a mature and professional attitude demonstrated to clients and employees.
- Demonstrated capacity for increasing responsibility and accountability.
- Skills and abilities acceptable to the client.
Key Skills & Abilities
The following skills and abilities are considered an asset for this position:
-
ServiceNow Certified Application Developer.
-
Certified Implementation Specialist in ITSM
-
Certified ServiceNow Associate System administrator with experience in form configuration, workflow administration, and reporting
-
Experience with ITIL processes and frameworks.
-
Knowledge of Agile development methodologies.
-
Investigative, curious, and creative
-
Ability to lead a team by example
-
Ability to present technical material to varied audiences
-
Excited to learn new material and tackle new problems
-
Solid customer relationship management and interpersonal skills
-
Self-driven and team oriented
-
Experience providing regular maintenance, updates, enhancements, and defect remediation to the ServiceNow ITSM and ITOM platforms
-
Proficiency in JavaScript/AJAX and SQL
-
Hands-on experience developing REST server APIs
-
Good knowledge of HTML, CSS, and Angular
-
Experience with databases, data analysis
-
ITIL foundation certified
-
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Ser usted mismo
La diversidad es mucho más que lo que parecemos o de dónde venimos, es cómo pensamos y quiénes somos. Recibimos con agrado a personas de todas las culturas, orígenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que están a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activación de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar
Con recursos de última generación y clientes de Fortune 100, cada día es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su elección, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitación para empleados le dan acceso a la mejor capacitación del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos más. A través de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en más de 2 millones de organizaciones sin ánimo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga éxito para que, juntos, triunfemos todos.
¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl
About ISM Canada
Providing technology based solutions to address complex business problems, backed by the global reach of Kyndryl.
Headquartered in Regina, Saskatchewan, we have local teams in cities across the country. Our combination of local presence and global connections means we are uniquely positioned to focus on providing fully managed services in addition to consulting, staff augmentation, and project-based services to our customers across Canada.
Collaborations with leading global technology firms – combined with local, skilled resources – means ISM brokers, integrates and manages state-of-the-art business solutions for our customers.
We are a wholly owned subsidiary of Kyndryl. We have over 48 years of experience in providing IT solutions, with a focus on delivering local solutions with local resources to our clients across Canada. ISM has deep roots in the Canadian IT sector. Our history speaks to a long-standing culture of innovation and providing high value services to our clients. We prioritize learning about our clients and their business to collaborate on the best approach for their unique needs based on their competitive advantage, business model and desired business outcomes. We bring forward the breadth and depth of experience by leveraging the best skills from our teams and partner organizations to help clients achieve their strategic business objectives.