Working Title: Concierge Supervisor, CIBC Square, Toronto, ON
Employment Status: Full-Time
Starting Hourly Rate: $25.00 per hour
Address: 81 bay st Toronto ON M5J 0E7
New Hire Schedule: TBD

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

Job Summary

As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian bank's headquarters, you are the face of premium hospitality. Your creativity, personal commitment, and sophisticated approach will make a profound positive impact on valued clients, executives, and guests. The role involves anticipating needs, curating bespoke experiences, and ensuring seamless, high-touch service, upholding the prestigious image of both the dining establishment and the bank. The Concierge Supervisor provides essential, high-level support for catering and events. This role demands sophisticated judgment, astute discretion, and rigorous adherence to all health, safety, and security protocols.

Guest Services

• Proactively welcome guests to cultivate a refined atmosphere and create lasting impressions.
• Anticipate operational challenges and implement high-level solutions for seamless service.
• Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle.
• Ensure prompt, professional responses to all inquiries, reflecting 5-star standards.
• Exercise the utmost discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns.

Supervisor Responsibilities

• Strategically develop weekly schedules for optimal staffing.
• Provide expert coverage for breaks and vacations, ensuring uninterrupted service.
• Spearhead the evolution of concierge training programs and personnel development.
• Oversee high-volume administrative projects, maintaining rigorous detail and accountability.
• Monitor concierge metrics and facilitate the attainment of operational and strategic goals.
• Audit all communication channels, utilizing expert judgment to escalate matters of high strategic importance.
• Serve as the initial point of escalation for internal inquiries, providing clear guidance to the team.
• Rigorously enforce corporate standards and procedures, providing constructive feedback to elevate staff performance.

Coordination & Administrative Responsibilities

• Provide essential planning and sophisticated coordination for Private Dining and À La Carte reservations, liaising with Conference Center stakeholders.
• Expertly coordinate intricate dietary requirements and specialized orders with precision and care.
• Manage sensitive requests for financial documentation with the highest level of precision and confidentiality.
• Work cohesively with all stakeholders to deliver a seamless, client-centric experience.
• Deliver high-level service during daytime and evening engagements, strictly adhering to Banquet Event Order specifications.
• Actively participate in strategic briefings with Front-of-House and Back-of-House teams for total operational alignment.

Physical Demands

The role requires regular standing; use of hands to handle or feel; reaching with hands and arms; talking or hearing. The employee must be able to frequently lift and/or move up to 25 pounds.

Core Competencies

• Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate/hospitality environment is preferred.
• Proficiency in Microsoft Office required; EMS is an asset.
• Professional telephone and email etiquette required.
• Attention to detail and organizational skills while working effectively at a fast pace.
• Ability to work both independently and as a team member.
• Effective and timely communication with both guests and internal stakeholders.
• Maintain a professional appearance and demeanor at all times.
• Displays strong critical thinking and problem-solving skills.
• Strong emphasis on exceptional customer service.
• Flexible availability – opening, mid, and closing shifts as required.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.