Product Excellence Manager, Global Deloitte Technology
Top Benefits
About the role
Job Type: Permanent
Work Model: Remote
Reference code: 130512
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ON
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
-
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
What will your typical day look like?
Job Overview
Deloitte Cloud Services (DCS), reporting to the office of the Global CTO, delivers cloud solutions that accelerate both revenue-generating and internal applications. DCS supports software development and provides best practices to streamline and automate the release management pipeline.
As the Product Excellence Lead, you will lead the communications function for DCS, overseeing a team of communications specialists and collaborating with senior leaders across Deloitte member firms. You will develop and execute comprehensive communications strategies that engage internal and external stakeholders, promote world-class cloud solutions (AWS, GCP, Azure), and support proprietary software products for DCS.
Key Responsibilities
Strategic Leadership
- Develop, implement, and continuously refine the overall communications strategy for DCS, ensuring alignment with organizational objectives and the needs of global stakeholders.
- Serve as the primary advisor to DCS leadership on all matters related to communications, messaging, and stakeholder engagement.
- Proactively identify opportunities to enhance DCS’s visibility and reputation through strategic communications initiatives.
Team Management
- Lead, mentor, and develop a team of communications specialists, providing guidance, feedback, and professional development opportunities.
- Oversee workload allocation, set priorities, and ensure timely delivery of high-quality communications deliverables.
- Foster a collaborative, innovative, and high-performing team culture.
Stakeholder Engagement
- Build and maintain strong relationships with DCS team leaders, technology and cybersecurity functions, and key contacts across Deloitte member firms.
- Act as a liaison between technical teams and business stakeholders to ensure communications are accurate, relevant, and actionable.
- Represent DCS in cross-functional and global forums.
Content Oversight and Quality Assurance
- Oversee the planning, research, and creation of a wide range of communications deliverables, including emails, product release notes, knowledge base articles, technical guides, FAQs, web content, infographics, articles, presentations, and videos.
- Ensure all communications are clear, compelling, and tailored to diverse internal audiences.
- Maintain high standards for messaging, style, and branding, ensuring consistency with Deloitte templates and brand guidelines.
Change Management and Measurement
- Lead communication efforts for major product launches, technology changes, and organizational initiatives, ensuring stakeholders are informed and engaged.
- Establish metrics and KPIs to measure the effectiveness of communications campaigns and continuously improve based on feedback and analytics.
Innovation and Best Practices
- Stay current with the latest communications technologies, tools, and trends; champion the adoption of innovative approaches within the team.
- Promote a culture of creative problem-solving, active brainstorming, and collaborative innovation.
About the team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let’s talk about you
Primary Qualifications
- BA/BS degree in communications, English, public relations, marketing, journalism, Computer Science, Business Information Systems, or a related field, with relevant experience in software product operations or communications.
- 5+ years’ experience in internal communications, corporate communications, marketing, or a related field, preferably within a technology or software organization.
- Demonstrated success in developing and executing communications strategies for complex, global organizations.
- Superior writing and editing skills, with a proven track record of delivering high-impact communications across multiple channels and audience groups.
- Advanced proficiency in Microsoft Office, web content management systems, analytics tools, and photo/video editing software.
- Experience leading internal communications campaigns that drive awareness and engagement in a dispersed workforce.
- Strong project management skills, with the ability to manage multiple priorities and deadlines.
- Excellent interpersonal, relationship-building, and stakeholder management skills at all organizational levels.
Preferred Qualifications
- Passion for technology and software, with the ability to translate technical concepts for non-technical audiences.
- Experience managing global communications teams and working in a matrixed environment.
- Resourceful, creative, and innovative problem solver.
- Demonstrated ability to influence and drive change across a global organization.
- Global mindset and experience working as part of a diverse, international community.
Total Rewards
The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
About Deloitte
Product Excellence Manager, Global Deloitte Technology
Top Benefits
About the role
Job Type: Permanent
Work Model: Remote
Reference code: 130512
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ON
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
-
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
What will your typical day look like?
Job Overview
Deloitte Cloud Services (DCS), reporting to the office of the Global CTO, delivers cloud solutions that accelerate both revenue-generating and internal applications. DCS supports software development and provides best practices to streamline and automate the release management pipeline.
As the Product Excellence Lead, you will lead the communications function for DCS, overseeing a team of communications specialists and collaborating with senior leaders across Deloitte member firms. You will develop and execute comprehensive communications strategies that engage internal and external stakeholders, promote world-class cloud solutions (AWS, GCP, Azure), and support proprietary software products for DCS.
Key Responsibilities
Strategic Leadership
- Develop, implement, and continuously refine the overall communications strategy for DCS, ensuring alignment with organizational objectives and the needs of global stakeholders.
- Serve as the primary advisor to DCS leadership on all matters related to communications, messaging, and stakeholder engagement.
- Proactively identify opportunities to enhance DCS’s visibility and reputation through strategic communications initiatives.
Team Management
- Lead, mentor, and develop a team of communications specialists, providing guidance, feedback, and professional development opportunities.
- Oversee workload allocation, set priorities, and ensure timely delivery of high-quality communications deliverables.
- Foster a collaborative, innovative, and high-performing team culture.
Stakeholder Engagement
- Build and maintain strong relationships with DCS team leaders, technology and cybersecurity functions, and key contacts across Deloitte member firms.
- Act as a liaison between technical teams and business stakeholders to ensure communications are accurate, relevant, and actionable.
- Represent DCS in cross-functional and global forums.
Content Oversight and Quality Assurance
- Oversee the planning, research, and creation of a wide range of communications deliverables, including emails, product release notes, knowledge base articles, technical guides, FAQs, web content, infographics, articles, presentations, and videos.
- Ensure all communications are clear, compelling, and tailored to diverse internal audiences.
- Maintain high standards for messaging, style, and branding, ensuring consistency with Deloitte templates and brand guidelines.
Change Management and Measurement
- Lead communication efforts for major product launches, technology changes, and organizational initiatives, ensuring stakeholders are informed and engaged.
- Establish metrics and KPIs to measure the effectiveness of communications campaigns and continuously improve based on feedback and analytics.
Innovation and Best Practices
- Stay current with the latest communications technologies, tools, and trends; champion the adoption of innovative approaches within the team.
- Promote a culture of creative problem-solving, active brainstorming, and collaborative innovation.
About the team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let’s talk about you
Primary Qualifications
- BA/BS degree in communications, English, public relations, marketing, journalism, Computer Science, Business Information Systems, or a related field, with relevant experience in software product operations or communications.
- 5+ years’ experience in internal communications, corporate communications, marketing, or a related field, preferably within a technology or software organization.
- Demonstrated success in developing and executing communications strategies for complex, global organizations.
- Superior writing and editing skills, with a proven track record of delivering high-impact communications across multiple channels and audience groups.
- Advanced proficiency in Microsoft Office, web content management systems, analytics tools, and photo/video editing software.
- Experience leading internal communications campaigns that drive awareness and engagement in a dispersed workforce.
- Strong project management skills, with the ability to manage multiple priorities and deadlines.
- Excellent interpersonal, relationship-building, and stakeholder management skills at all organizational levels.
Preferred Qualifications
- Passion for technology and software, with the ability to translate technical concepts for non-technical audiences.
- Experience managing global communications teams and working in a matrixed environment.
- Resourceful, creative, and innovative problem solver.
- Demonstrated ability to influence and drive change across a global organization.
- Global mindset and experience working as part of a diverse, international community.
Total Rewards
The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.