Job Summary

The Technical Service Specialist I provides on-site technical support at customer facilities, ensuring optimal performance of fluid and process systems through routine testing, monitoring, and maintenance. The role works independently with minimal supervision, delivering accurate reporting, system optimization, and issue resolution to support operational uptime and customer satisfaction. This position requires frequent travel (approximately 75–100%) to customer sites to perform daily service activities and support continuous improvement initiatives.

Job Description

The Technical Service Specialist I is responsible for performing on-site testing, analysis, and maintenance of customer fluid systems to ensure quality, performance, and compliance with operational standards. The role collects and records process data, prepares routine reports, and maintains fluid and equipment conditions through top-ups, filtration, and preventive maintenance activities. This position identifies process improvements, supports cost-in-use reduction initiatives, and contributes to customer presentations highlighting savings and optimization opportunities.
Key responsibilities include:
Conducting daily testing, monitoring, and documentation of fluid systems to maintain performance within specifications.
Performing preventive maintenance and system adjustments to ensure uptime targets are met.
Identifying, documenting, and implementing approved process improvements or savings initiatives.
Training customer personnel on standard operating procedures for proper product use and system management.
Supporting sales or technical surveys and assisting in developing proposals for system improvements.
Collaborating with internal teams and customer stakeholders to resolve issues within defined service levels.
Maintaining compliance with safety, environmental, and company policies while ensuring accurate recordkeeping and data integrity.
The role contributes directly to customer satisfaction, continuous improvement, and delivery of measurable operational value at customer locations.

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

What's in it for you

• Hybrid work environment
• Competitive pay programs with excellent career growth trajectory
• Paid time off for volunteerism
• Dress for your day; how you dress is determined by what your day may bring
• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan
• Work for a global leader in the industrial process fluids industry

Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.